The Office of Child Support Services (OCSS) puts children first by helping both parents provide for the economic and social well-being, health, and stability of their children. OCSS serves parents and guardians, regardless of income and immigration status. The program helps tens of thousands of children every year by bringing more income into the home. OCSS collects more than $700 million a year on their behalf.
OCSS services include assistance with locating noncustodial parents, establishing parentage, establishing child support and medical support orders, collecting and distributing child support payments, and modifying and enforcing child support orders. Custodial parents receiving Cash Assistance are required to comply with OCSS pursuant to federal and New York State statutes. All other custodial parents may apply for OCSS services on a voluntary basis.
For a basic summary of our services, see Child Support Overview.
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Child Support Handbooks
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Modify Your Case
Debt Reduction and Job Services
Get answers to questions many parents have. Contact us for assistance with case specific questions.
Child Support is ready to help you. Click a topic, or press the enter key on a topic, to reveal the details. Access PDF version.
Send us an email at email@example.com. Include your Child Support case number in your detailed email inquiry.
Email us at firstname.lastname@example.org to schedule an appointment with a Customer Service representative. Provide your name, Child Support case number, description of your concern(s), phone number, and the best time to reach you. Enter "Requesting a Customer Service Appointment" in the subject line of your email. Phone appointment requests will receive a response within 3 business days.
Call the New York State Child Support Helpline at 888-208-4485 between 8 AM and 7 PM Monday to Friday (except holidays).
Mail correspondence to:
PO Box 830
Canal Street Station
New York, NY 10013
In Person Customer Service Office Services
Speak with a child support worker at the OCSS Customer Service Walk-In Center about your case. You do not need an appointment.
OCSS Customer Service Walk-In Center
151 West Broadway, 4th Floor (between Worth and Thomas Streets)
New York, NY
Business Hours: Mon - Fri, 8:00 AM - 6:00 PM (except holidays)
In Person Intake Interviews for Custodial Parents Receiving Cash Assistance
Visit one of the OCSS Borough Offices. For locations, see our list of office locations.
In Person Intake Interviews for Custodial Parents Applying for Services and Not Receiving Cash Assistance & For Parents with General Questions About Their Child Support Case
Visit one of the OCSS Family Court Support Services Offices. For locations, see our list of office locations.
Paternity and Outreach
Want to receive a text message reminding you of child support and court appointments and information about applicable programs? Text child to 844-429-7512. If you need to contact us, please use one of the contact methods above.
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