The Office of Child Support Services (OCSS) puts children first by helping both parents provide for the economic and social well-being, health, and stability of their children. OCSS serves parents and guardians, regardless of income and immigration status. The program helps tens of thousands of children every year by bringing more income into the home. OCSS collects more than $700 million a year on their behalf.
OCSS services include assistance with locating noncustodial parents, establishing parentage, establishing child support and medical support orders, collecting and distributing child support payments, and modifying and enforcing child support orders. Employment services and debt reduction programs are also available to noncustodial parents with a child support order.
Custodial parents receiving Cash Assistance are required to comply with OCSS pursuant to federal and New York State statutes. All other custodial parents may apply for OCSS services on a voluntary basis.
Persons with a disability who needs an accommodation to participate in a court proceeding or other court service, program or activity, learn more about accommodations. Persons requiring disability access for HRA services such as completing forms, customer service, or attending appointments, learn more about disability access.
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Child Support Handbooks
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Modify Your Case
Debt Reduction and Job Services
Get answers to questions many parents have. Contact us for assistance with case specific questions.
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Send us an email at firstname.lastname@example.org. Include your full name and child support case ID OR birth date.
Email us at email@example.com to schedule an appointment with a Customer Service representative. Provide your full name, Child Support case ID or birth date, description of your concern(s), phone number, and the best time to reach you. Enter "Requesting a Customer Service Appointment" in the subject line of your email. Phone appointment requests will receive a response within 3 business days.
Call the New York State Child Support Helpline at 888-208-4485 between 8 AM and 7 PM Monday to Friday (except holidays).
Mail correspondence to:
PO Box 830
Canal Street Station
New York, NY 10013
Speak with a child support worker at the OCSS Customer Service Walk-In Center about your case. You do not need an appointment.
OCSS Customer Service Walk-In Center
151 West Broadway, 4th Floor (between Worth and Thomas Streets)
New York, NY
Business Hours: Mon - Fri, 8:00 AM - 6:00 PM (except holidays)
Visit one of the OCSS Borough Offices. For locations, see our list of office locations.
Visit one of the OCSS Family Court Support Services Offices. For locations, see our list of office locations.
Paternity and Outreach
Want to receive a text message reminding you of child support and court appointments and information about applicable programs? Text child to 844-429-7512. If you need to contact us, please use one of the contact methods above.
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