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Information for Community-Based Organizations (CBOs) and other City agencies

The child support program continuously seeks to identify improvements to our program to achieve better outcomes for the children, parents, and guardians we serve. For a basic summary of our services, see Child Support Overview and the Infographic or access the OCSS Resources Flyer.

Community Partners and the partnerships OCSS has with other City agencies are vital to us for sharing information about child support with parents and informing strategies to best assist the families and children that we all serve. If your organization would like to receive training for your staff on any child support topics, please contact Alan Farrell at 929-252-5219 or alan.farrell@dfa.state.ny.us. You can also refer to the list of upcoming Training Institute Webinars.

For close to 10 years, we have had a committee of community partners who meet with us to share ideas, suggestions, and concerns. There have been several new initiatives and changes that have come out of the committee, as outlined in our Child Support Snapshot . Contact Alan Farrell at 929-252-5219 or alan.farrell@dfa.state.ny.us if you are interested in participating.


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Relevant Documents

Additional Videos

Upcoming Presentations

Fundamentals of Child Support

Tuesday, January 7th at 10:00 AM

This webinar provides a detailed overview of the entire child support process including information on the value of child support, the lifecycle of a child support case, and a description of programs designed to benefit parents who have a child support case.

Best Suited For:
Parents and staff of organizations that serve families or individuals that are new to child support or those who would like to refresh their knowledge.

Register for the Fundamentals of Child Support webinar

Child Support Administrative Enforcement Actions: What NCPs Need to Know

Tuesday, January 14th at 10:00 AM

This training takes a deep dive into administrative enforcement actions that are taken when child support payments aren’t made in a timely fashion and arrears begin to accumulate. Participants will learn about when enforcement actions occur, exemptions, and how to challenge an administrative enforcement action.

Best Suited For:
Attorneys, parents, and staff of organizations that have a working knowledge of child support and want a deeper understanding of the administrative enforcement mechanism.

Register for the Child Support Administrative Enforcement Actions webinar

Child Support: Debt Reduction Options for NCPs

Tuesday, January 28 at 10:00 AM

Unpaid child support debt is a serious problem for noncustodial parents as well as custodial parents and their children. It leads to enforcement actions that can interfere with job retention, create barriers for father engagement and cause stress for all parties. In fact, most debt is owed by NCPs with little ability to pay. HHS has recommended that debt be reduced to help avoid incidents of child abuse and neglect. Participants will learn about the important OCSS programs that can administratively reduce child support debt owed to the government as well as strategies to avoid debt in the first place and an option for negotiating debt owed to custodial parents.

Best Suited For:
Attorneys, parents, and staff of organizations that have a working knowledge of child support and want a deeper understanding of the steps NCPs can take to reduce debt that is owed either to the government or the custodial parent.

Register for the Child Support Debt Reduction Options webinar

The Basics of Child Support for New Parents

Tuesday, February 4th at 10:00 AM

This session is open to all parents – noncustodial and custodial parents with a child support order, as well as parents that are thinking of applying for child support. Participants will learn about the basics of child support: eligibility, the application process, how to receive child support safely, and what to expect during the life of a child support case.

Best Suited For:
Parents and staff of organizations that work with individuals who have a child support case or who are thinking of applying for child support.

Register for The Basics of Child Support for New Parents webinar

NCP Debt Reduction: Pay It Off! – How it Works

Tuesday, February 25th at 10:00 AM

Register for the NCP Debt Reduction: Pay It Off! – How it Works webinar

NCP Debt Reduction: Pay It Off! – All the Steps

Tuesday, March 4th at 10:00 AM

Register for the NCP Debt Reduction: Pay It Off! – All the Steps webinar

2023 Policy Conference Materials

The Office of Child Support Services held its biennial policy conference, “Confronting Structural Racism in the Child Support Program: Listening, Understanding, and Taking Action.”  The goal was to have an in-depth discussion about how structural racism affects the families we serve and delve into ways that we could reduce the negative effects that child support and closely related programs have on Black and Brown people paying and receiving child support.  We brought together distinguished speakers and panelists, led by keynote speakers Jennifer Jones Austin (CEO/Executive Director, Federation of Protestant Welfare Agencies) and David Pate, Jr., Ph.D. (School of Human Ecology, University of Wisconsin-Madison), from areas of child support, child welfare, economics, and law as well as parents who have experienced the child support system firsthand. 

Link to conference overview by OCSS Executive Deputy Commissioner Frances Pardus-abbadessa and interviews with multiple presenters and panelists: https://www.youtube.com/playlist?list=PLeg1TxRXTePhFKSUgbIojDu-Ypk-77TBx

Slides:

Child Support in the Community Newsletter