Energy Assistance

What is HEAP?

The Home Energy Assistance Program (HEAP) is a federally funded program that helps low-income homeowners and renters pay for utility and heating bills.

If you have received an electric, gas, or heating disconnect notice, you can apply for emergency financial help. You may also qualify for help if you have a low supply of heating fuel or a broken boiler or furnace.

Active SNAP/Cash Assistance clients and clients receiving SSI who live alone are automatically eligible for HEAP benefits. HEAP consists of two seasonal components.

Qualifications for HEAP assistance include: 

• Your household received a HEAP benefit during the current HEAP program year OR
• You are currently receiving Temporary Assistance (TA) or Supplemental Nutrition Assistance Program (SNAP).

Qualifications for HEAP cooling assistance* include: 

• Your household received a HEAP benefit during the current HEAP program year OR
• You are currently receiving Temporary Assistance (TA) or Supplemental Nutrition Assistance Program (SNAP).
  

*This year, Cooling Assistance operates from May 1 to July 14, 2023. If you DID receive a HEAP benefit during the current HEAP program year, your eligibility for a cooling benefit will be based on the information used to determine your HEAP benefit. If you DID NOT receive a benefit during the current HEAP program year, BUT you are currently receiving TA or SNAP benefits, your eligibility for a cooling benefit will be based on the information in your TA or SNAP case.

HEAP Document Guide

View the Beat the Heat Flyer in English/Español

Apply for HEAP

You can apply for Regular HEAP using the HEAP application below and mail or fax it back to:

Home Energy Assistance Program/HEAP
P.O. Box 1401
Church Street Station
New York, NY 10008
Fax: 917-639-2900

Applications can also be dropped off in person at a HEAP office. You can get additional help by calling the DSS/HRA HEAP unit at 1-718-557-1399 or call the NYC HEAP Infoline at 1-718-557-1399 for the status of your application. You can also get more information on HEAP at ACCESS NYC, or by visiting a Benefits Access Center (BAC) that provides HEAP services.

HEAP Application (LDSS 3421)

• English
• Español

Utility Assistance Program (UAP)

UAP assists families or individuals who are elderly, blind, disabled, mentally impaired or those residing in a neglected or hazardous environment who require financial assistance for their energy bills.

Here are some other situations that may make you eligible for cash assistance.

If you are having trouble paying your utility bills and have a question about the program, please contact the DSS/HRA HEAP unit at 1-718-557-1399.

Heating Equipment Repair or Replacement (HERR) Benefit

What is HERR? The Heating Equipment Repair and Replacement (HERR) benefit helps eligible homeowners repair or replace their furnace, boiler, and other direct heating equipment needed to keep their home’s main heating source working. HERR is a part of the Home Energy Assistance Program (HEAP) and is only given to eligible applicants once every ten years. 

How much is the HERR benefit? HERR benefit amounts are based on the actual cost to repair or replace a furnace, boiler, and/or other essential heating equipment, up to $3,000 for a repair and $6,500 for a replacement. 

To Apply: 

If you need a copy of the application mailed to you, or need additional help, please call Infoline: 718-557-1399. 

• Return in person: Any HRA Benefits Access Center 
• Fax to: 917-639-2900, or 
• Mail to:  

Home Energy Assistance Program/HEAP
P.O. Box 1401
Church Street Station
New York, NY 10008 

Clean and Tune Benefit 

What is clean and tune? Eligible households can receive energy efficiency services, which includes the cleaning of primary heating equipment, but may also include chimney cleaning, minor repairs, installation of carbon monoxide detectors or programmable thermostats, if needed, to allow for the safe, proper and efficient operation of the heating equipment. 

How much is the benefit? Benefit amounts are based on the actual cost to provide clean and tune services, up to a maximum of $500. 

To Apply: 

If you need a copy of the application mailed to you, or need additional help, please call Infoline: 718-557-1399. 

• Return in person: Any HRA Benefits Access Center 
• Fax to: 917-639-2900, or 
• Mail to:  

Home Energy Assistance Program/HEAP
P.O. Box 1401
Church Street Station
New York, NY 10008