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Department of Social Services/Human Resources Administration: About Us

DSS is hiring

Join DSS-HRA & Make a Difference in NYC!

Are you passionate about creating a fairer world? At DSS-HRA, we're fighting poverty and income inequality, serving over 3 million New Yorkers each year through vital programs like SNAP and Medicaid.

Your Opportunity to Shine

At the largest social services agency in the country, you can make your mark in any field imaginable. We're seeking dedicated individuals for roles in social work, case management, legal services, law enforcement, labor, project management, outreach, IT, operations, and administration. Explore our site and watch our videos below to learn how you can be part of something bigger.

Serve NYC with compassion and care. Apply today and start your rewarding career!


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Life at DSS-HRA Playlist


Audio Description: A playlist of three videos profiling real NYC caseworkers describing what it is like to work for the largest local social services agency in the country, and to serve their City and their fellow New Yorkers with care and compassion.

Civil Service Exams

NYC fills many of its positions through the Civil Service Process, a process guided by the New York State Civil Service Law. This process is in place to help ensure that the hiring process is competitive and fair.

In most instances, taking a civil service exam is the beginning of a hiring process that may lead to employment with the city. These exams are used to measure a candidate's ability and qualifications to fulfill job requirements. Exams are administered through the Department of Citywide Administrative Services (DCAS).

How to take a civil service exam

  • View DCAS's exams schedules to find upcoming exams
  • Find the "Notice of Examination" for each exam you are interested in taking
  • Review the "How to Qualify" section for each position to make sure you meet eligibility requirements
  • Apply using the Online Application System (OASys) or by visiting a DCAS testing center

You will have to meet basic criteria and pay a fee to apply. Most exams can be taken online or at one of DCAS's testing centers.

Upon completing the exam, candidates receive a list-order number (ranking) for the job title that corresponds with the exam taken.

The exam that you take may be for a job title that is present across multiple City agencies — not just DSS-HRA. Candidates are called (based off the list in rank order) for interviews by agencies as positions become available.