Adult Protective Services

The Adult Protective Services Program (APS) provides services for physically and/or mentally impaired adults. APS works to help at-risk clients live safely in their homes. APS clients can be referred by anyone. Find more information on referrals or make a referral here or call DSS OneNumber at 718-557-1399. If an individual is eligible for an assessment, a home visit will be made in three business days or in 24 hours if the situation is life-threatening.

For more information on what qualifies an individual for APS and what factors are taken into consideration during a home visit, view the APS Brochure.

For more information, contact the APS office in your borough:

• Brooklyn Borough Office: 718-722-4830 | 718-722-4812
• Bronx Borough Office: 929-252-8500
• Manhattan North Borough Office: 212-331-3458
• Manhattan South Borough Office: 212-331-3524
• Queens Borough Office: 718-883-8254
• Staten Island Borough Office: 929-221-8794

Other phone numbers:

• Division of Voluntary and Proprietary Homes for Adults (DVPHA), for information on placement call 212-331-3722. More information on what’s offered in Family-Type Homes for Adults.
• If you or someone you know needs help, please refer them to APS by calling the DSS OneNumber at 718-557-1399 Call 718-557-1399, Monday through Friday, 9 a.m. to 5 p.m. When you call:
  • Select your language.
  • If you chose English or Spanish:
  • Press or say 2 to reach the main menu.
  • Say “A P S” when you are prompted to say a program name.
  • If you chose any other language:
  • Press 2 to reach the main menu.
  • Press 7 for “more options”. 
  • Press 6 for “Adult Protective Services”.

APS is a state-mandated case management program and part of HRA's Office of Special Services.