If you have a transportation-related problem or question, contact NYC DOT by phone, postal mail, or by using an online form. Some transportation operations, such as the subways, airports and some bridges, are the responsibility of other agencies. Find out what DOT does Find contact information for area bus services, ferry services, train services and other helpful numbers. Get email updates and connect with NYC DOT on social media
Write to the Acting Commissioner
You should receive a response within 14 calendar days providing an update on how your case is being handled. Contact the Acting Commissioner online (English)
Send a letterActing Commissioner, Department of Transportation
55 Water Street, 9th Floor
New York, NY 10041
Contact ADA Coordinator and Disability Service Facilitator
If you have an inquiry or complaint regarding an accessibility issue, contact your ADA Coordinator and Disability Service Facilitator. Report a problem to the ADA Coordinator and Disability Service Facilitator online (English) If your issue is concerning pedestrian ramps, you can also visit our Pedestrian Ramps Website for more information.
Contact your Borough Commissioner
If you have an inquiry or complaint in your neighborhood, contact your Borough Commissioner.
BronxBorough Commissioner Nivardo Lopez
212-748-6680 Report a problem to the Bronx Borough Commissioner
BrooklynBorough Commissioner Keith Bray
646-892-1350 Report a problem to the Brooklyn Borough Commissioner
ManhattanBorough Commissioner Ed Pincar Jr.
212-839-6210 Report a problem to the Manhattan Borough Commissioner
QueensBorough Commissioner Nicole Garcia
212-839-2510 Report a problem to the Queens Borough Commissioner
Staten IslandBorough Commissioner Tom Cocola
212-839-2400 Report a problem to the Staten Island Borough Commissioner
Title VI, Civil Rights, Discrimination Complaints
DOT is committed to compliance with Title VI of the Civil Rights Act or 1964 and all related non-discrimination regulations. Persons who believe they have been discriminated against (i.e. excluded from participation in, denied the benefits of, or access to, DOT programs or services) on the basis of race, color, national origin, sex, age, disability, or income status have the right to file a complaint. Discrimination complaints can be filed online, by mail, or by calling 311. Your complaint must be submitted within 180 days of the alleged discrimination. Learn more about your rights and the complaint process in English, Arabic, Bengali, French, Haitian Creole, Korean, Polish, Russian, Spanish, Chinese, Urdu, or Yiddish. File a complaint with DOT
Litigation Services and FOIL Information
Temporary Contact Information During COVID-19
In light of Governor Cuomo's Executive Order No. 202.8 suspending service of process until April 19, 2020, service on NYC DOT at 59 Maiden Lane, 37th Floor, New York, NY 10038 is suspended.
During this period please submit scanned copies of your subpoenas and other legal documents for service of process to EO202process@dot.nyc.gov.
Freedom of Information
Article 6 of the New York State Public Officers Law (FOIL) allows the public to submit written requests for access to Department of Transportation (DOT) records.
Request a Service or Report a Problem/Check the status of a case
You can request many DOT services and apply for many DOT permits online. Request a service or apply for a permit To request a service or report a problem by phone, call 311.
You can report many problems, including street defects, online. Report a problem
You can also check the status of your case or the status of other cases in your area.
Check the status of a Customer Service case
Please contact the Department of Finance for assistance with parking tickets and camera violations.
Moving Violations or Towed Vehicles
For information on making a press inquiry, visit the DOT Press Releases page.
Get updates from DOT
For regular updates on transportation projects in New York, and news about DOT programs, follow DOT on Twitter, Facebook, and Flickr. DOT also sends email updates on traffic, bike projects, safety education, and the Staten Island Ferry. Connect with DOT on social media Sign-up for DOT email updates Get updates on other New York City government topics.
New York City Area Transportation Contacts
|MTA New York City Transit Buses||511|
|Academy Express Buses between Staten Island and Manhattan||800-442-7272|
|New Jersey Transit Buses||973-275-5555|
|Port Authority Bus||212-564-8484|
|MTA Subway Information Center||511|
|MTA Long Island Rail Road||511|
|MTA Metro North||511|
|New Jersey Transit||973-275-5555|
|Port Authority PATH||(800) 234-PATH|
|Citi Bike||(855) BIKE-311|
|Staten Island Ferry||311|
|See a list of ferries in the area|
|Department of Design and Construction||311|
|Department of Environmental Protection||311|
|New York State Department of Transportation||511|
|Bridges and Tunnels|
|Port Authority Bridges & Tunnels||800-221-9903|
|MTA Bridges & Tunnels||511|
|Other Transportation Contacts|
|Port Authority Airports||(800) AIR-RIDE|
|Taxi and Limousine Commission||(212) NYC-TAXI|
|New York State Department of Motor Vehicles||718-966-6155|
|Towed Vehicle Information||311|
|NYC Department of Finance (Parking Violations)||311|