Environmental Protection311Search all NYC.gov websites
1 billion gallons
of high quality tap water delivered to more than 9 million New Yorkers each day
2.7 billion dollars
invested in source water protection programs since the early 1990s
Make some green by going green! Earn a $50 incentive credit by enrolling in autopay and signing up for monthly ebilling—no more paper bills!
New York City’s water is delivered lead free from protected reservoirs upstate. However, some older 1–4 family homes may have private plumbing that is made of lead. Learn more about what you can do to protect yourself.
Protecting New Yorkers from the damaging effects of stormwater flooding in the immediate term requires action from both City government and New Yorkers. Rainfall Ready NYC outlines the shared responsibilities New Yorkers and City government can do to combat intense storms, together, today.
Pay My Bills
Pay your water and wastewater bills online quickly and securely. My DEP Account is the centralized portal for all DEP customer online activities. You can also make a one-time payment for your bills.
Report a Noise, Water, or Air Issue
You can report issues like construction noise, discolored water, smog, running hydrants and clogged catch basins to 311 for immediate response. If this is an emergency, please call 911.
For water and wastewater billing, account information, or services including inspections, repairs, and repayment options, please contact customer service for assistance.
Reservoir Levels
Forecasting reservoir levels in the system is one of the most important and most difficult tasks DEP faces in the operation of the water supply.
Lien Sale
Properties may be included in a New York City tax lien sale if water & wastewater charges go unpaid.
Funding and Financing Shoreline Protection
Severe coastal storms pose a high risk and could impose meaningful costs to New York City.
Idling Evidence
Use this tool to obtain the video evidence related to your idling summons.
COVID-19 Wastewater Testing
Since 2020, DEP has been implementing monitoring techniques to look for SARS-CoV-2 in wastewater.
Bids & Proposals
Learn how DEP awards $1 billion in contracts for construction and engineering services annually.
Resource Recovery
DEP is advancing NYC’s circular economy by recovering energy and nutrients from organic waste.
Rainfall Ready NYC
A plan to prepare the city government and New Yorkers for more extreme rainfall in the future
Beware of Utility Scams
All DEP field employees travel in a marked vehicle, wear uniforms and carry ID cards.
Voting.NYC
Everything New Yorkers need to vote.
NYC Open Data
Access more than 1,400 NYC data sets for free, at any time via the NYC Open Data portal.
GetCoveredNYC is Here to Help!
As health insurance renewals start, you may have to renew your health insurance or find a new plan.