An image with a DEP bill and text that says save $100 when you enroll in Autopay

Sign up for Autopay+

    Make some green by going green! Earn a $100 incentive credit by enrolling in autopay and signing up for monthly ebilling—no more paper bills! This limited-time opportunity will only run until November 15.

Seth Rogan sits next to a Teenage Mutant Ninja Turtle Poster

Become a Hero of the Sewer System

Like Seth said, don’t throw your garbage in the drain.

Person with an umbrella crossing the street in a rain storm.

Rainfall Ready NYC

Preparing Together

    Protecting New Yorkers from the damaging effects of stormwater flooding in the immediate term requires action from both City government and New Yorkers. Rainfall Ready NYC outlines the shared responsibilities New Yorkers and City government can do to combat intense storms, together, today.

Customer service representative

Get Help Paying Down Your Overdue Bill

Thanks to a new program, you may be eligible for financial assistance to help pay your overdue water bills.

    The New York State Low Income Household Water Assistance Program is offering eligible homeowners a one-time payment of up to $5,000 to resolve overdue water bills.

Drink it in. The beauty of NYC water is that it tastes great too.

Read the 2022 Water Quality Report

By the numbers

    1 billion gallons

    of high quality tap water delivered to more than 9.8 million New Yorkers each day

    1 billion dollars

    committed to administering watershed protection and pollution prevention programs to maintain the high quality of our drinking water at the source

Pay My Bills

Pay your water and wastewater bills online quickly and securely. My DEP Account is the centralized portal for all DEP customer online activities. You can also make a one-time payment for your bills.

My DEP Account
One-Time Payment

Report a Noise, Water, or Air Issue

You can submit complaints about issues like construction noise, discolored water, smog, running hydrants and clogged catch basins to 311 for immmediate response. If this is an emergency, please call 911.

NYC 311

Submit Your Complaint Online

Tweet at 311

Call 311

For water and wastewater billing, account information, or services including service inspections, repairs, and repayment options, please contact customer service for assistance.

(718) 595-7000

Email Customer Service

Reservoir Levels

Forecasting reservoir levels in the system is one of the most important and most difficult tasks DEP faces in the operation of the water supply.

Programs & Initiatives

Billy Never Idles

Hey NYC! Yeah, you! When you’re not driving, turn your car off.

COVID-19 Wastewater Testing

Since 2020, DEP has been implementing monitoring techniques to look for SARS-CoV-2 in wastewater.

Bids & Proposals

Learn how DEP awards $1 billion in contracts for construction and engineering services annually.

Resource Recovery

At DEP, we treat “waste” as a resource. Learn how wastewater can turn into renewable energy.

One Water NYC

A water management approach where all water has value & should be maximized in the water system.

Beware of Utility Scams

All DEP field employees travel in a marked vehicle, wear uniforms and carry ID cards.

Other City Programs & Initiatives

COVID-19 Vaccine

Safe and effective COVID-19 vaccines are available to all New Yorkers 6 months and older.

Voting.NYC

Everything New Yorkers need to vote.

NYC Open Data

Access more than 1,400 NYC data sets for free, at any time via the NYC Open Data portal.

GetCoveredNYC is Here to Help!

As health insurance renewals start, you may have to renew your health insurance or find a new plan.