Prior Community Updates Bulletins

• 2024
• 2023
• 2022
• 2021
• 2020

Here are our prior Community-wide Conference Call recordings. Enter the password Covid-19 to access the below recordings, unless otherwise noted.

• Tuesday, 12/05/2023 Audio Passcode: &DH.Md3R
• Tuesday, 9/19/2023 Audio Passcode: s3XHP+pV
• Tuesday, 6/6/2023 Audio Passcode: 31OP=^L+
• Tuesday, 12/13/2022 Audio
• Tuesday, 10/18/2022 Audio
• Tuesday, 9/20/2022 Audio
• Tuesday, 8/23/2022 Audio
• Tuesday, 7/26/2022 Audio
• Tuesday, 6/28/2022 Audio
• Tuesday, 5/17/2022 Audio
• Tuesday, 3/8/2022 Audio
• Tuesday, 2/22/2022 Audio
• Tuesday, 2/8/2022 Audio
• Tuesday, 2/1/2022 Audio
• Tuesday, 1/18/2022 Audio
• Wednesday, 7/21/2021 Audio
• Tuesday, 7/6/2021 Audio
• Tuesday, 6/22/2021 Audio
• Tuesday, 5/25/2021 Audio
• Tuesday, 5/11/2021 Audio
• Tuesday, 5/4/2021 Audio
• Tuesday, 4/27/2021 Audio
• Tuesday, 4/20/2021 Audio
• Tuesday, 4/13/2021 Audio

As of January 1, 2024, there is a new option for health insurance available for undocumented
immigrants who are age 65 and older. The new insurance is through Medicaid Managed Care plans, with a carved-out Fee-for-Service pharmacy benefit and offers a more comprehensive benefit package for this population. Previously, undocumented immigrants aged 65 and older qualified for Emergency Medicaid. The new insurance adds preventive and primary care benefits, including routine doctor visits, recommended screenings, lab tests, wellness services, prescription drugs and supplies, and more.

Learn more on the NY State of Health website

On January 30, 2023, DSS launched OneNumber, an agencywide initiative which consolidated most of DSS-HRA's Interactive Voice Response (IVR) system telephone numbers into one telephone number. The DSS OneNumber initiative was intended to modernize and expand the Agency's call center capabilities, as well as provide clients with the ability to remotely request assistance and receive information about their benefits and services.

The DSS OneNumber is a new Interactive Voice Response (IVR) system that consolidates most of the Agency's separate IVR systems into one public-facing customer service number. It also provides clients with self-service and agent-assisted supports for some of the Agency's largest benefit programs, including SNAP (Supplemental Nutrition Assistance Program), Cash Assistance, Medicaid, HASA (HIV/AIDS Services Administration), and HEAP (Home Energy Assistance Program). Stand-alone numbers, including the SNAP On-Demand interview number and the Homebound Customer Service Unit number, will, however, remain in place.

Streamlining phone numbers and IVR systems under the DSS OneNumber makes it easier for DSS-HRA clients to get the information they need by accessing one number with a comprehensive menu. Notable features of the DSS OneNumber include:

• Direct Dialog: Allows callers to use their voice to navigate through the menu in certain languages. Touchtone navigation is also available.
• Multi-language support: DSS-HRA is in full compliance with Local Law 30 by offering menu options and responses to self-service inquiries in all required languages. At any point, the caller can speak to a DSS-HRA agent to request interpretative services through Language Line.
• Call Back Assist: Instead of waiting on hold during periods of high call volume, callers can opt to receive a call back from the Agency when their position in the queue is reached.

Calls placed to an existing agency phone number that is part of the OneNumber consolidation are automatically forwarded to the DSS OneNumber. Individuals who are deaf or hard of hearing and use a videophone and/or communicate using American Sign Language (ASL) can still reach DSS-HRA by calling 347-474–4231.

Download a list of the programs and their corresponding phone numbers that are being consolidated under OneNumber

Download a list of numbers that are not being consolidated under OneNumber

The DSS OneNumber (formerly Infoline) offers a quick way for clients to get accurate information about their case without waiting to speak with a DSS OneNumber agent.

Clients can use the DSS OneNumber self-service feature to hear automated case information and request certain forms for some of the Agency's largest benefit programs, including SNAP (Supplemental Nutrition Assistance Program), Cash Assistance, Medicaid, HEAP (Home Energy Assistance Program), and HASA (HIV/AIDS Services Administration).

It is important to note that clients can also use ACCESS HRA to apply for some HRA benefits, submit documents for their application, manage their case, and much more! Read the ACCESS HRA Users Guide for more information.

How to Access the Self-Service Feature

To access the self-service feature, follow the steps below:

• Choose your spoken language
• Press 1 when prompted with "If you have applied for benefits or already have a case, you can get information without waiting for an agent"
• Enter the requested information to locate your HRA case
  • Choose one of three identifiers (listed below):
    • Social Security Number
    • Case number
    • ACCESS HRA confirmation number
  • Enter the identifier number when prompted
  • Enter the date of birth for the case member whose information you provided

Types of Self-Service Information and Requests Available for Clients

The list below provides the automated case information and form requests that are available to clients who use the self-service feature.

• SNAP & Cash Assistance
  • Application status
  • Appointment information
  • Benefit amount
  • Budget letter requests
  • Payment information
  • Recertification information
  • Requests forms

• Medicaid
  • Case status
  • Coverage type & status
  • Deferral status
  • Deferral extension requests
  • Individual status
  • Renewal status
  • Request forms
  • Surplus information

• Home Energy Assistance Program (HEAP)
  • Application status
  • Benefit period
  • Benefit status
  • Benefit type
  • Payment amount, status, and type

• HIV/Aids Services Administration (HASA)
• Assigned Center
• Case-by-case financial assessment (CBCFA)
  • application date
  • benefit amount
  • benefit type
  • status
• Case Worker's email address

Self-Service Feature for Medicaid Providers

Medicaid providers can use the self-service feature to get case status and case information for their Medicaid clients.

To access the self-service feature, follow the steps below:

• Choose your spoken language
• Press 1 when prompted with "If you have applied for benefits or already have a case, you can get information without waiting for an agent"
• Enter the requested information to locate your client's Medicaid case
  • Choose one of three identifiers (listed below)
    • Social Security Number
    • Case number
    • ACCESS HRA confirmation number
  • Enter the identifier number when prompted
  • Enter the date of birth for the case member whose information you provided

As a reminder, as of Sunday, May 19, 2024, New York State’s Electronic Benefit Transfer (EBT) system was successfully converted to a new EBT vendor, ebtEDGE.

The ConnectEBT online client portal and mobile app are no longer in use for EBT cardholders.

Cardholders should download the ebtEDGE mobile app or access the web portal, to:

• Check transactions and deposits
• Freeze/lock and unfreeze/unlock their card to prevent unauthorized transactions
• Block internet and out-of-state transactions
• Change their PIN (if needed)
• Request a replacement card if lost, stolen or damaged

These security features can help to prevent scam-related electronic benefit theft, also known as “skimming”, “phishing”, or “card cloning”. Once clients set up their account, the above-mentioned features can be used to help keep their benefits safe.

To help promote the usage of the free and unfreeze feature of ebtEDGE DSS/HRA has created a social media toolkit which providers can use to help raise awareness along with our instructional video on "How to Submit a Claim for Electronically Stolen Benefits".

All EBT cards and PIN numbers remained the same and the EBT Customer Service Helpline also remained the same. As usual, cardholders can call 1-888-328-6399 for help with their EBT cards.

Cardholders will have to use a new website (www.ebtedge.com) or the ebtEDGE mobile app to monitor benefit issuances and transactions. They will have to set up a new account if they haven’t already. To download the app, visit the Apple or Google Play stores.

On the new ebtEDGE system, clients can access six months of transaction history via the website and mobile application. Transaction history dating back up to three years is available via the EBT Customer Service Helpline1-888-328-6399.

NYC households impacted by electronic benefit theft should continue to submit claims to the NYC Department of Social Services/Human Resources Administration to request the replacement of SNAP and/or Cash Assistance benefits.

As of Monday, August 21, 2023, NYC households can submit claims to the NYC Department of Social Services/Human Resources Administration at nyc.gov/hra to request the replacement of SNAP and/or Cash Assistance benefits stolen electronically.

As a result of the Federal Consolidated Appropriations Act of 2023, the United States Department of Agriculture (USDA) now permits states to use SNAP funds to issue replacement benefits to households who had a scam-related electronic benefit theft of SNAP benefits on or after October 1, 2022, through September 30, 2024.

Similarly, the NYS Legislature enacted a law that permits the issuance of replacement benefits for households who had a scam-related electronic benefit theft of Cash Assistance benefits on or after January 1, 2022.

Clients are not required to have an active SNAP or Cash Assistance case to submit a claim for replacement benefits. Clients with a closed or rejected case should submit a claim for replacement benefits under their old case number rather than submitting a new SNAP or Cash Assistance application.

What should clients do if their SNAP or Cash Assistance benefits are stolen?

If a client's SNAP or Cash benefits are stolen, they must complete the following steps to request replacement benefits:

1. Obtain EBT Transaction history: Part of the process of requesting replacement SNAP and/or Cash Assistance benefits requires clients to review and make note of their EBT transaction history so that they can report the following information for each fraudulent transaction: the date the transaction occurred, the name and address of the business where the transaction occurred, the benefit type (whether Cash Assistance or SNAP), and the amount of each fraudulent transaction. The transaction history will include mostly transactions that clients remember making and purchases that they're familiar with, from stores that they frequent. However, there is also the possibility that they may see transactions that look strange—from stores they've never shopped at, maybe even in states that they've never visited. These kinds of transactions may indicate potentially fraudulent activity. Clients should consider fraudulent transactions to be ones that they did not make or consent to. DSS/HRA recommends that clients use any of the following methods to obtain their EBT transaction history

Option 1: Accessing 6-months of EBT transaction history at ebtEDGE or by downloading the ebtEDGE mobile app (available for download in the Apple App Store and Google Play Store). Please note: If clients have never used ebtEDGE, they will need to create an account using an email address and valid EBT Card Number. If they have reported their card stolen, they will need to wait for their new card to arrive to create an ebtEDGE account.

Option 2: Call the toll-free EBT Customer Service line at 1-888-328-6399. Through the Customer Service line, clients can access an automated menu that allows them to hear their ten most recent transactions. Clients can also use the automated menu to request a two-month statement of their account history. Clients can also review transactions with and request a two-month statement from a live Customer Service representative. Transaction history dating back up to three years is available via the EBT Customer Service Helpline. Agents are available 24/7 and offer assistance in the following languages: Arabic, Chinese, English, Haitian Creole, Italian, Korean, Russian, and Spanish.

2. Report their EBT card as lost or stolen immediately after realizing the theft: Prior to submitting a claim for replacement benefits, clients are required to take the following steps to ensure their benefits are protected: report their EBT card lost or stolen, request a new card and change their account PIN by visiting ebtEDGE or calling the EBT Customer Service at 888-328-6399. Clients should also consider utilizing the additional security features available like freezing/locking and their cards when not in use and blocking internet and out-of-state transactions, as needed.

Note: Clients are not required to report the benefit theft to the NYPD to submit a claim for replacement benefits with DSS/HRA. If clients have already reported their EBT card as lost or stolen after the theft, they do not need to report it lost or stolen again to submit a claim.

3. Submit a Claim for Replacement Benefits: After reviewing their transaction history and identifying the fraudulent transactions, the client can then submit their claim to DSS/HRA. To file the claim, they will need the following:

1. Client Identification Number (CIN) of the head of household or case payee
2. Case Number
3. Current Mailing Address
4. Date, location, benefit type, and amount of each fraudulent transaction.

The information the client lists for each transaction should be identical to what is listed for the transaction in their ebtEDGE transaction history. Providing inaccurate information may result in a denial of the claim request.

How can clients submit claims for replacement SNAP and/or Cash benefits?

Clients can submit a claim for replacement SNAP and/or CA benefits using any of the following methods:

Online: Submitting a claim online is the fastest and easiest way to file! Filing a claim online may take as little as 10 minutes if the fraud has already been reported and the client has reviewed & identified the suspected fraudulent transactions. Submitting an online claim is strongly recommended by DSS/HRA.

By mail: Clients can print a paper claim form from our website, or they can obtain a paper claim form by calling DSS OneNumber (718-557-1399) and requesting a form be mailed to them. Paper claim forms are also available in the local BAC or SNAP Center. Completed paper applications can be mailed to:

Department of Social Services
PO Box 02-9121
Brooklyn, GPO
Brooklyn, NY 11202

In-Person: Clients can submit a claim via paper form or on PC Banks in any Benefits Access, SNAP, or HASA Center. Find a Center near you.

When should a client expect to receive a decision on their claim?

Once a claim is submitted, the client should allow up to 30 calendar days to receive a decision notice in the mail. Clients should anticipate receiving their replacement benefits on their newest and most recently used EBT card at or around the time they receive their notice of determination.

Need Help Submitting A Claim?

If clients need assistance submitting their claims or have questions about the overall process, community-based organizations across the city can help. For more information on the assistance available or to schedule an appointment, clients should contact their preferred local organization at the phone numbers provided in the following links:

• Citywide
• Bronx
• Brooklyn
• Manhattan
• Queens
• Staten Island

As a reminder, when obtaining transaction history online, both OTDA and HRA recommend relying on ebtEDGE to obtain this information instead of third-party applications.

Outreach Materials and Resources for Community Partners 

DSS/HRA released the following resources which are available by visiting https://www.nyc.gov/site/hra/help/benefitreplacement.page.

These resources are available in the following languages: Arabic, English, French, Haitian Creole, Korean, Polish, Russian, Simplified Chinese, Spanish, Traditional Chinese, and Urdu.

• [Video] Benefit Replacement: How to Submit a Claim for Electronically Stolen Benefits
• Online Claim Form
• SNAP and Cash Assistance Benefit Skimming Replacement FAQ
• Instructions for Completing the Stolen Benefits Claim Form
• “What to Do If Your EBT Benefits Are Electronically Stolen” Brochure
• “What to Do If Your EBT Benefits Are Electronically Stolen” Palm Card
• EBT Card Lock Social Media Toolkit

The materials can be ordered through DPOS using the instructions below:

Community Partners interested in ordering materials from HRA and are ordering for the first time, should email DPOS (Design and Print Ordering System) Customer Service at DPOSCustomerService@dss.nyc.gov to have their organization/agency registered in the system. Once completed, the requestor will receive an email with a link to create an account, allowing their organization/agency the ability to order from HRA's catalog.

Organizations and agencies with already existing DPOS accounts, should log into their account using the appropriate link below:

• For other NYC Agencies: https://nycdssagencies.myprintdesk.net/
• For (CBO) NYC DSS Partners: https://nycdsspartners.myprintdesk.net/

DSS OneNumber and Third-Party Authorization

To provide case management support or advocacy, advocates and caseworkers are allowed to join HRA clients or applicants on phone calls with DSS OneNumber, representatives are allowed to share information over the phone with both the client (or applicant) and the third party, if the client (or applicant) provides the representative with verbal consent to do so.

Clients or applicants may also complete a fillable PDF of the HRA third-party authorization form that can be signed digitally / electronically using Adobe or other third-party software. Click here to download the form. Completed third-party authorization forms can be emailed to constituentaffairs@hra.nyc.gov or faxed to 212-331-4685.

Waiver Extensions – SNAP and Cash Assistance Telephonic Signatures

The temporary adjustment to the requirements for recording telephonic signatures for SNAP applications filed over the telephone or submitted without a signature has been extended. The waiver will now expire June 30, 2024. While this SNAP adjustment is in effect, CA, or Medicaid case applications may also be accepted over the telephone.

To apply by telephone, applicants should reach out to DSS OneNumber (formerly Infoline) to be referred for assistance.

The telephonic signature waiver was previously set to expire on June 30, 2023, following the May 11, 2023, lifting of the federal PHE.

The Cost-of-Living Adjustments (COLA) adjustments listed below went into effect on October 1, 2022. Amongst a number of other elements for determining SNAP eligibility, this includes a 12.4% increase in the maximum SNAP benefit allotments. Learn more and access documents that identify the other COLA-adjusted amounts.

Reporting Rules: Most SNAP households with income only have to report changes every six months. Every six months, the household either will be asked to recertify or will be mailed a form for them to use to report changes. The one exception to this rule is if the household's gross monthly income becomes more than 130% of the federal poverty level. Gross income includes all income any member of the household receives during the calendar month before taxes and other deductions are taken out.
Get more information about updated federal poverty levels and changes to SNAP

Cameroon

Reminder: On June 7, 2022, Cameroon's designation as a Temporary Protected Status (TPS) country became effective and will last for 18 months. Cameroon was designated to the list of TPS countries for the first time on April 14, 2022 "due to the extreme violence perpetrated by government forces and armed separatists, and a rise in attacks led by Boko Haram." To qualify for TPS under this designation, individuals must have continuously resided in the U.S. since April 14, 2022 and have had continuous physical presence in the U.S. since June 7, 2022. Those traveling to the US after April 14, 2022 will not be eligible.

Ethiopia

The United States Department of Homeland Security (DHS) Secretary has recently designated Ethiopia for Temporary Protected Status (TPS). As a reminder, TPS can be extended to a country experiencing ongoing armed conflict, environmental disasters, or extraordinary and temporary conditions. Ethiopia's designation, effective December 12, 2022, was made due to ongoing armed conflict and extraordinary and temporary conditions that prevent nationals and habitual residents from returning safely.

TPS is not automatically granted, individuals must apply for it through USCIS and provide the required proof that they meet the criteria to receive TPS. Therefore, individuals from Ethiopia will not automatically be granted TPS.

The Office of Temporary and Disability Assistance (OTDA) recognizes non-citizens with TPS as Permanently Residing Under Color of Law (PRUCOL) for the purposes of Safety Net Assistance (SNA) eligibility. Non-citizens with TPS can receive SNA, if otherwise eligible. Non-citizens granted TPS are ineligible for Cash Assistance (CA), the Home Energy Assistance Program (HEAP), and the Supplemental Nutrition Assistance Program (SNAP), unless they are also in some other qualifying non-citizen status.

President Biden recently signed the Consolidated Continuing Appropriations Act, 2023 into law. This law extends the period of parole under which certain individuals from Afghanistan may be eligible for certain benefits to September 30, 2023 (see: Division M, Title V, Sec. 1501 of H.R. 2617: Consolidated Continuing Appropriations Act, 2023).

Haiti

The Department of Homeland Security (DHS) has announced the extension and redesignation of Haiti for Temporary Protected Status (TPS) for 18 months, from February 4, 2023, through August 3, 2024. DHS previously announced the decision to extend and redesignate TPS for Haiti on December 5, 2022.

This extension and redesignation of Haiti for TPS allows nationals of Haiti (and individuals having no nationality who last habitually resided in Haiti) who have continuously resided in the United States since November 6, 2022, and who have been continuously physically present in the United States since February 4, 2023, to apply for TPS. Those who have been continuously residing in the United States since November 6, 2022, and have a pending TPS application with USCIS do not have to refile at this time.

Somalia

The Department of Homeland Security (DHS) has announced the extension and redesignation of Somalia for Temporary Protected Status (TPS).

The TPS extension and redesignation for Somalia went into effect on March 18, 2023, due to ongoing armed conflict and extraordinary and temporary conditions in Somalia that prevent Somali nationals, and those of no nationality who last habitually resided in Somalia, from returning to Somalia safely.

TPS is not automatically granted, individuals must apply for it through USCIS and provide the required proof that they meet the criteria to receive TPS. Therefore, individuals from Somalia will not automatically be granted TPS. USCIS is responsible for making the TPS eligibility determination. Learn more from USCIS regarding TPS online, or call the USCIS TPS Hotline at 202-272-1533.

Program Implications

Temporary Assistance, Supplemental Nutrition Assistance Program, Home Energy Assistance Program, Refugee Cash Assistance

Benefit Access Center Name Changes and Relocations

Concourse Centers

Effective Friday, February 16, 2024, at 5:00pmM, HRA will end operations at the Concourse SNAP Center located at 1365 Jerome Avenue, Bronx, NY 10452.
The Benefit Access Center (BAC) also located at 1365 Jerome Avenue, Bronx, NY 10452 will be relocated to 845 Barretto Street, Bronx, NY 10474. Operations will begin at the new location on Tuesday, February 20, 2024, at 8:30 AM. Regular operating hours will be from 8:30 AM to 5:00 PM, Monday through Friday.

We encourage clients to avoid unnecessary trips to our offices by using our remote or online services through ACCESS HRA to complete and submit Cash Assistance (CA), Supplemental Nutrition Assistance Program (SNAP), Emergency Assistance (EA), Home Energy Assistance Program (HEAP), Fair Fares NYC, and Medicaid (MA) applications and recertifications, submit supporting documentation, manage their case, and receive case information.
Those unable to utilize online services may submit completed SNAP and CA applications, as well as supporting documentation, using self-service drop boxes at all BACs and SNAP Centers, or self-service PC banks and scanners, which are available at all HRA BACs and SNAP Centers. HRA staff are on site to help clients use self-service scanners and computers to submit forms, and to answer questions and accept paper forms.

HRA plans to send notifications of the Concourse SNAP Center closure and Benefit Access Center relocation to clients via USPS mail prior to the move date. This notification will include general information such as contact information for the new BAC location, and other SNAP locations where clients can still receive in person assistance as well as program access telephone numbers. A flyer will also be posted in the waiting area, and a sign will be posted outside the building alerting clients that the SNAP Center Concourse has closed and indicating alternate locations where clients can receive walk-in services, and for the Benefit Access Center, alerting clients that the Benefits Access Center will move to 845 Barretto Street.
If you have any questions about the relocation, please contact us at DSSoutreach@dss.nyc.gov.

Crotona Center

Effective Monday August 14th, 2023, the Crotona Center and the Grand Concourse Center, both HASA sites, located at 1790 Grand Concourse in the Bronx, will be consolidated and operate as one site under the name: Grand Concourse Center. The consolidated center will be located at 1790 Grand Concourse, 3rd floor, Bronx NY 10457, in the same building where both sites are currently located. All HASA Crotona Center cases will be serviced at the consolidated Grand Concourse Center. Please note that no action is required on the part of clients of this center and there will be no impact on benefits or services.

As a reminder, most non-emergency issues can be handled over the telephone or by using Access HRA. However, should clients need to visit the center in person, upon arriving at 1790 Grand Concourse go straight to the 3rd floor reception desk.

Jerome and Kingsbridge Centers

Effective Monday, August 14th, 2023, the Jerome Center and the Kingsbridge Center, both HASA sites, located at 888 Garrison Avenue in the Bronx, will be consolidated and operate as one center under the name: Garrison Center. The consolidated center will be located at 888 Garrison Avenue, 3rd floor, Bronx NY 10474, in the same building where both sites are currently operating. All Jerome and Kingsbridge Center HASA cases will be serviced at the consolidated Garrison Center. Please note that no action is required on the part of clients of these centers and there will be no impact on benefits or services.

As a reminder, most non-emergency issues can be handled over the telephone or by using Access HRA. However, should you need to visit the center in person, upon arriving at 888 Garrison Avenue go straight to the 3rd floor reception desk.

Fair Fares Bronx and Queens Borough Office Relocations

Bronx Office

As of July 31, 2023, the Bronx office has been relocated to 888 Garrison Avenue, 3rd Floor. Office operations at 555 East Tremont Avenue closed on July 28, 2023.

Queens Office

Effective August 28, 2023, the Queens office will be relocated to 165-08 88th Avenue, 3rd floor. The current location at 32-20 Northern Boulevard will close on Friday, August 25, 2023, as of 5:00 PM. Subsequently, office operations will resume at the new location on Monday, August 28, 2023, at 9:00 AM.

FFNYC borough office locations in Brooklyn, Manhattan and Staten Island will remain the same. Currently, FFNYC borough office locations are co-located in CA and SNAP locations, one in each borough of New York City. Click here to see an updated listing of all FFNYC office locations.

As a reminder, clients can avoid unnecessary trips to our offices by using our remote or online services through ACCESS HRA to complete and submit Fair Fares applications and renewals, submit supporting documentation, report a Fair Fares NYC MetroCard lost or stolen, and other issues.

HRA continues to strongly encourage clients to use ACCESS HRA to submit applications and recertifications for benefits, case changes and special grant requests to the agency. HRA is encouraging clients to only come into a Center if they are unable to complete their request online, by mail, by fax, or over the phone. HRA can help clients in person if they require assistance and are unable to use the methods described above.

See an interactive map of locations

FIA Benefits Access Centers and SNAP Centers can issue a temporary vault card to clients who cannot wait to receive their permanent CBIC card (which should arrive within 10 days of their case becoming active) in the mail. Clients can use ACCESS HRA or the ACCESS HRA mobile app to apply and recertify for most benefits or to get information about their case, 24 hours a day, 7 days a week.

USCIS's fee waiver process for certain applications has an option to indicate receipt of a means-tested benefit as a reason cited for requiring a fee waiver. This can be demonstrated with a budget letter from the agency administering the benefit. HRA is able to provide these letters to clients/consumers upon request, including at Centers and via ACCESS HRA.

The 4 things every budget letter for a means-tested benefit must have in order to be acceptable to USCIS for fee waiver purposes are:

1. The client's name
2. The agency's name
3. The name of the benefit received
4. The validity dates for the benefit

These validity dates do not need to include the date when the client originally began receiving benefits from the agency, the most recent recertification date is fine. The end date can either be the next recertification date or "12/31/9999" which is understood to mean indefinite. Either of these will be acceptable.

Please note that a signature is not required on these letters.
Learn more about fee waivers
Visit the HRA Immigrant Resources page

In response to the "Additional Ukraine Supplemental Appropriations Act" passed by Congress on May 21, 2022, OTDA released a GIS Message explaining that effective May 21, 2022, Ukrainian humanitarian parolees are eligible for resettlement assistance and "other benefits available for refugees." This applies to Ukrainian nationals paroled into the US between February 24, 2022 and September 30, 2023 (this will include many participants in the Department of Homeland Security's "Uniting for Ukraine" program) and Ukrainian nationals paroled into the US after September 20, 2023 who are either 1) a spouse or child of a Ukrainian national paroled into the US between February 24, 2022, and September 30, 2023; or 2) a parent, caregiver, or legal guardian of a Ukrainian national unaccompanied minor paroled into the US between February 24, 2022, and September 30, 2023.

DSS clients who meet the definition in the Act would be eligible for the same level of benefits as refugees including Cash Assistance (including emergency assistance), SNAP, HEAP, and Medicaid as long as they also meet the non-immigration eligibility requirements for the programs. Once an applicant is able to show that they meet the definition of a Ukrainian parolee, they will immediately meet the non-citizen requirements for these programs. There is no 5-year waiting period for eligibility for federal benefits for this group.

Free, confidential language support, including Ukrainian interpretation, is available in all DSS/HRA locations. All applicants, regardless of immigration status, should go to their nearest Center for assistance.

This new change does not apply to Ukrainian nationals with any other status aside from parole, or with no status, including:

• Ukrainian nationals with only Temporary Protected Status (TPS). These individuals may be eligible for State funded benefits from DSS/HRA. There is no 5-year waiting period for State funded benefits
• Ukrainian nationals with Legal Permanent Residence (green card holders). These individuals may be subject to a 5-year waiting period for federal benefits. But they may be eligible for State funded benefits from DSS/HRA without a 5-year waiting period
• Ukrainian nationals in the US on B1/B2 visitor visas
• Undocumented Ukrainian nationals

Using ebtEDGE and EBT Customer Service To Help Keep EBT Cards Secure

Did you know that HRA clients can monitor their recent EBT transactions and review transaction history through the ebtEDGE website, mobile application, or by calling EBT Customer Service?

Conducting regular reviews of EBT transactions can help clients manage benefits, keep their cards secure, and prevent fraudulent activity. There are several ways for a client to review their EBT transaction history:

• Checking EBT transaction history at the ebtEDGE website or by downloading the ConnectEBT mobile app (available for download in the Apple App Store and Google Play Store); or
• Calling the toll-free EBT Customer Service line at 888-328-6399.
• Through the Customer Service line, clients can access an automated menu that allows them to hear their ten most recent transactions. Clients can also use this feature to request a two-month statement of their account history.
• Additionally, clients can also review transactions with and request a two-month statement of their account activity from a live Customer Service representative.
• On the ebtEDGE system, clients can access six months of transaction history via the website and mobile application. Transaction history dating back up to three years is available via the EBT Customer Service Helpline 1-888-328-6399.

EBT transaction history will include mostly transactions that clients remember making purchases that they're familiar with, from stores that they frequent. However, there is also the possibility that they may see transactions that look strange—from stores they've never shopped at, maybe even in states that they've never visited. These kinds of transactions may indicate potentially fraudulent activity known as electronic benefit theft or "skimming," "phishing," or "card cloning."

Should a client believe they've been a victim of electronic benefit theft, they should immediately report their card as stolen. To file a report, request a new card, and change the PIN associated with their account, clients should call the EBT Customer Service Helpline at 888-328-6399 or go to the ebtEDGE website or mobile application

EBT Scams Currently Impacting Recipient Households

In response to increasing incidents of temporary assistance and SNAP benefits theft via several scams, including phishing and card skimming, the State Office of Temporary and Disability Assistance (OTDA) has created a public service announcement (PSA): Act Fast: Protect Your EBT Benefits Against Skimming Thieves

Phishing scams have employed deceptive tactics ranging from "smart tablet giveaways", in which recipients are asked to submit personal case information to participate. OTDA will never send correspondence prompting a recipient to provide their account information. Households can help safeguard their benefits going forward by:

• Frequently changing the EBT account PIN. It is recommended that cardholders avoid selecting a PIN that is easy to guess such as a repeated or consecutive numbers.
• Clients should NEVER give their PIN to anyone, not even to an HRA employee. HRA employees will never ask a client for their EBT card PIN. Clients also shouldn't give their PIN to a person if they are told that their case will close.
• Reviewing the account and transactions on a regular basis. Households should regularly review their account transactions and balances and immediately report their card lost or stolen should they notice any suspicious or questionable activity or transactions.
• Reporting suspicious devices and activity. If they notice any sign that a skimmer may be in use, it's recommended that they alert the retailer and refrain from using the possible compromised machine.

Households may report their card lost or stolen at the EBT Customer Service Helpline (888-328-6399), or on the ebtEDGE website, or on the ebtEDGE mobile app. Learn more about what steps can be taken to safeguard information and benefits. Download a flyer with useful information about fraud prevention and protection.

On October 2, 2023, HRA began making mandatory appointments for Cash Assistance recipients who are required to participate in an Employment Services program.

Engagement with HRA Employment Services and Support Administration (ESSA) providers is mandatory for Cash Assistance recipients but was paused during the COVID-19 pandemic. Employment Services offers Cash Assistance clients opportunities to learn new skills, improve their chances of connecting to careers, works closely with clients to identify opportunities that match their needs, skills, and career goals, with a goal of establishing long-term financial stability and security. Clients work with an appropriate Employment Services providers as described below. These providers will also assist clients who need them with connecting to childcare services.

CareerCompass assists clients with finding employment, training, or education programs, as well as internship and community service opportunities, to match their skills and reach their goals.

YouthPathways provides career, education, and training services for clients ages 18-24, including internships and community service opportunities tailored to their goals and needs.

CareerAdvance offers career, education, and training services in specific employment sectors, including people with limited English proficiency and older adults.

WeCAREprovides a continuum of services to help cash assistance clients and applicants with medical and/or mental health conditions that affect their employability to attain their maximum levels of self-sufficiency.

Substance Use Centralized Assessment Program (SUCAP) provides assessment and referral treatment based on client needs for clients with a substance use disorder.

Office of Reasonable Accommodations (ORA) provides a clinical review of requests for Reasonable Accommodations that support clients with physical, mental, or medical disabilities in accessing HRA programs and services. ORA clinicians review clinical documentation and make recommendations on Reasonable Accommodation requests that support clients in accessing HRA programs and services.

The 2023 Federal Poverty Guidelines for the Emergency Assistance to Families (EAF) and Emergency Safety Net Assistance (ESNA) Categories of Temporary Assistance are effective April 1, 2023, through March 31, 2024.

Emergency Assistance to Families (EAF) provides assistance to meet the emergency needs of pregnant persons and families with at least one child under age 18, or under age 19 and regularly attending full time secondary school. For a household to be financially eligible for EAF, the household's immediately available income on the date of application must be at or below the 200% Federal Poverty Guideline for their household size and the applicant must not have available resources to meet the emergency need.

The new Federal Poverty Level Guidelines for EAF & ESNA can be found below.

ASL Direct is a video calling system that provides clients who are within the Deaf and Hard of Hearing communities a way to contact HRA and communicate with an ASL Direct agent at DSS OneNumber via a video phone. Clients can reach the ASL direct agent via video phone at 347-474-4231, Monday through Friday from 8:00 am to 4:00 pm.

Learn more about how DSS assists people who are deaf or hard of hearing including help with scheduling interpretation services for visits to HRA Centers.

HRA's YouTube channel now features the first Free in NYC video for New York City residents who are age 65 and older or have disabilities. This new video provides important information about free enrollment assistance that helps New Yorkers apply for Medicaid and the Medicare Savings Program. The assistance is provided by the New York City Facilitated Enrollment Program for the Aged, Disabled and Blind program and is funded by the New York State Department of Health.

The video, Free help to Enroll in Medicaid for Seniors and People with Disabilities, is the first in a series of explainer videos created by HRA's Office of Citywide Health Insurance Access to help NYC seniors and people with disabilities learn more about Medicaid and the Medicare Savings Program, and how to access these programs.

You can watch the video on YouTube. Please share the video with clients and partners to help us increase awareness of this free program.

As a reminder, participating in SNAP does not affect a person's immigration status and/or ability to become a United States citizen or lawful permanent resident. Applying for or receiving SNAP benefits does not make someone a public charge and will not be considered in a public charge determination. Learn more about SNAP benefits.

Applying for or receiving SNAP will not affect an individual's ability to:

• Remain in the United States
• Get a Green Card/Lawful Permanent Resident Status
• Keep a Green Card/Lawful Permanent Resident Status
• Become a United States citizen

New Yorkers can also apply for SNAP on behalf of the eligible immigrants or U.S. citizens in their family, even if they do not want to apply for benefits for themselves, without affecting their immigration status. The SNAP office is not allowed to ask for immigration documents for people who are not applying to receive benefits themselves.

Many non-citizens may be eligible for SNAP benefits if they are one of the following:

• Refugees, Cuban/Haitian Entrants, Asylees, Amerasian immigrants, individuals with deportation or removal withheld, Hmong or Highland Laotians, victims of human trafficking, parolees for at least one year, conditional entrants, North American Indians born in Canada, and members of federally recognized tribes
• Honorably discharged U.S. veteran, the spouse, and unmarried dependent children
• Aliens on active duty in the U.S. military service, the spouse and unmarried dependent children
• Aliens paroled into the U.S. for at least one year
• Certain battered immigrants and their children or parents
• Lawful Permanent Resident (LPR) in the U.S. for 5 years
• LPR with certain disability benefits
• LPR with 40 qualifying quarters
• LPR under age 18

Non-citizen benefit access quick facts

• All New Yorkers are encouraged to apply for benefits, regardless of immigration status.
  • Non-citizen parents ARE able to apply for their US citizen children.
• Clients do NOT need to be Legal Permanent Residents (LPRs) to qualify for benefits. Many different immigration statuses allow for certain benefits eligibility. Each case is assessed individually and in consideration of all available documents and information.
• HRA provides free language services for any language a client may need (including sign language), so all clients are welcome and encouraged to apply for benefits regardless of their preferred language.
  • DSS produces documents in the following 12 languages: Arabic, Bengali, Simplified Chinese, Traditional Chinese, English, French, Haitian Creole, Korean, Polish, Russian, Spanish, and Urdu. One of the ways that clients can indicate their language preference for written notices is through AccessHRA.
• When submitting a benefits application, clients should include any and all documents that they think may be relevant to their immigration status. This includes documents that are expired, and documents issued from other countries.
  • Copies of documents should be legible and complete, including front and back of cards, forms, and passports (including blank pages of passports).
• If clients do not have their immigration documents or have concerns relating to public charge issues, they should contact ActionNYC at 800-354-0365 or call 311 and say "ActionNYC" for further assistance.
• is available to all persons in New York regardless of immigration status. For more information, please visit the Office of Temporary and Disability Assistance website.
• Resources providing an overview of non-citizen benefits eligibility can be found at the following websites:
  • Office of Temporary and Disability Assistance
  • New York Immigration Coalition
  However, we encourage clients to apply for benefits regardless of immigration status and to allow HRA to make the benefits eligibility determination.
• If you have any concerns that an error has been made in a client's benefits eligibility related to their immigration status, please contact the DSS Office of Refugee and Immigrant Affairs (ORIA) at oria@dss.nyc.gov for assistance.

For clients applying for benefits who do not have a social security number, the social security number of a child on the case will be used to identify the case. When an application is initially submitted through ACCESS HRA, the system is not yet able to connect the case using the SSN of the child. In these cases, when a client needs to access a case before processing has begun, they can obtain a temporary CIN as follows (this process is for use by CBOs only at this time and is not available for applicants directly):

CBOs can email the ITS HRA team at ACCESSHRASuppapp@dss.nyc.gov to ask for the temporary CIN, as an alternative if POS is not an option.

When submitting a request, CBOs should include the following information;

• ACCESS HRA confirmation number for the online application submitted
• Client name and date of birth
• AHRA Username (can be an email address)

The application period for the 2024 Cooling Assistance benefit opened on Monday, April 15, 2024 and will end close of business on August 30,2024 or until funds are no longer available (whichever comes first). Applications for the Cooling Assistance benefit can be submitted in-person, by phone, and through ACCESS HRA.

Eligible households receive a cooling benefit of up to $800 for the purchase and installation of an air conditioner. If one cannot be installed safely, a fan will be provided.

Benefits are provided on a first come first served basis to eligible applicants. Applicants are only eligible for a Cooling Assistance Benefit once every five years. Visit Home Energy Assistance Program (HEAP) for more information on the Cooling benefit.

As a reminder, the DSS Office of Community Outreach offers a HEAP Webinar for community-based providers who are interested in learning more about HEAP heating and cooling benefits and how to complete a HEAP application. Click here to register for an upcoming session.

The 2023-2024 HEAP Emergency benefit component has been extended from April 12, 2024, to August 30, 2024, or until funds allocated to this component are exhausted, whichever comes first. The emergency benefit component was previously extended from March 15,2024 to April 12, 2024.

Emergency benefits are available to assist eligible households with a heating emergency or a heat-related domestic emergency. Only one Emergency benefit of each type is available per HEAP household for the 2023-2024 program year. Regular component benefits, when available, must be utilized first to resolve heating emergencies for eligible households. Temporary relocation for housing emergencies and propane tank deposits to obtain new propane vendors are also available under the Emergency benefit component.

To apply for an Emergency HEAP benefit, applicants can call 718-557-1399 or visit a HEAP office.

Please note: Emergency HEAP benefit applicants will not be able to apply on ACCESS HRA.

For more information, including detailed eligibility requirements, click here.

Beginning this year, New York State will launch Summer EBT, a new program that provides low-income families with food benefits to help cover the cost of groceries when school is out of session. Families with eligible school-aged children will receive $120 in Summer EBT food benefits (per child) in 2024. Most eligible children will receive Summer EBT food benefits automatically; however, some families may need to apply.

OTDA will not issue the Summer EBT food benefit before July 2024, and eligible children will receive benefits at different times throughout the summer, depending on whether or not they attend public or private school, and whether they receive benefits automatically or if they are determined eligible through an application, as outlined below. Visit OTDA.ny.gov/SummerEBT for updated benefit issuance information.

Eligibility

To be automatically eligible for Summer EBT food benefits:

• A child must receive SNAP and/or Cash Assistance benefits, or be directly certified for free meals through Medicaid, or
• A child must be determined eligible for free/reduced-price school meals by their school.

Children who meet the above criteria will receive Summer EBT benefits automatically and DO NOT need to apply. Most eligible children will receive their benefits this way. These households will receive a letter from OTDA this summer, in advance of the Summer EBT benefit issuance, letting them know that their child is eligible.

If a household’s child is not automatically eligible, you must apply to receive Summer EBT benefits. To be eligible with an application:

• A child must attend a school that participates in the National School Lunch Program (NSLP), AND
• The household’s income must be at or below the income limits for eligibility for free/reduced-price school meals (at or below 185% of the Federal Poverty Level)

How to Apply

• The application period for the 2024 Summer EBT will open in July 2024. If your household must apply to be considered for benefits, an online application will be available via the OTDA website in English and Spanish. The online application is the fastest and easiest way to apply.
• Paper applications will also be available for download via the OTDA site for those households who need an application in a language other than English or Spanish.
• Households that are not automatically eligible and need to apply will only need to submit one application, even if they have multiple eligible children.
• After applying, households with children that meet the above criteria will receive a letter from OTDA acknowledging receipt of the application, followed by a notice of approval or denial once the application is processed.
• Applications must be completed by September 3rd, 2024 to be considered for the 2024 Summer EBT benefit.

How Will Benefits Be Issued?

• Households with eligible children who received and utilized Summer 2023 P-EBT benefits on a dedicated P-EBT card will have Summer EBT benefits issued to the existing P-EBT card.
• Households in receipt of SNAP and/or Cash Assistance who previously received P-EBT benefits directly on their SNAP/CA EBT cards will now have a new Summer EBT card mailed to them to access the Summer EBT benefit. Summer EBT benefits will no longer be available via the household's existing SNAP/CA EBT card.
• All other newly eligible households will have a Summer EBT card mailed to them.
• The Summer EBT cards issued should follow eligible children, if an eligible child leaves a household and now resides elsewhere, the Summer EBT card should go with them.
• Once benefits are issued, families will have 122 days from the date they are issued to use the benefits. All unused benefits will expire after 122 days.

Need Help?

• The OTDA Summer EBT website will contain useful information on the benefit issuance timeline, eligibility, Summer EBT card replacement/activation, a detailed FAQ, application link and instructions, information for schools, and outreach materials. Check back frequently for updates.
• Summer EBT Helpline (1-833-452-0096) for general questions, case questions (beginning July 1, 2024), and to opt-out of the Summer EBT benefit for 2024. The Helpline can also answer questions about applications and to change the address on file for the Summer EBT card issuance.

Please Note: Summer EBT benefits are being issued by OTDA. HRA/DSS is not the administering agency for this benefit and as such won’t be able to provide information on application status, eligibility, or issuance status.

Visit the OTDA website for additional information on Summer

EBT: OTDA.ny.gov/programs/summer-ebt

This notification is to advise Community Partners of the relocation of DSS-HRA’s Home Care Services Program Office and Brooklyn South Medicaid Office. Please see details of the change below:

Current Location (closes Friday, August 2, 2024): 1st Floor at 785 Atlantic Avenue, Brooklyn, NY 11238

New Location: (opens Monday, August 5, 2024): 4th Floor at 785 Atlantic Avenue, Brooklyn, NY 11238

Days and Hours of Operation: Monday – Friday, 9:00 AM to 5:00 PM

Effective August 5, 2024, the client entrance for the Home Care Services Program and Brooklyn South Medicaid Offices will be located at 495 Clermont Avenue, Brooklyn, NY 11238. Clients have received notification of the new entrance.

Program Services Background:
HRA’s Medical Assistance Program (MAP) administers the Medicaid program for Disabled, Aged and Blind residents of New York City. This includes accepting and processing applications and renewals, and performing undercare actions, such as adding a new household member or changing a home address. There is rarely a need to visit a community office as nearly all MAP business can be accomplished by mail, fax or phone.

HRA’s Home Care Services Program provides Medicaid-eligible aged, disabled, or sick individuals with housekeeping and home-attendant services including bathing, dressing, cleaning, shopping, laundry, meal preparation, and other light housework.

Contact Us:
For questions about this relocation, Elected Officials should contact DSS at intergov@dss.nyc.gov or 718-557-1399, all other community and municipal partners should contact DSS Outreach at DSSOutreach@dss.nyc.gov.

Infoline and Third-Party Authorization

In order to provide case management support or advocacy, advocates and caseworkers are allowed to join HRA clients or applicants on phone calls with Infoline. HRA Infoline representatives are allowed to share information over the phone with both the client (or applicant) and the third party, if the client (or applicant) provides the representative with verbal consent to do so

Clients or applicants may also complete a fillable PDF of the HRA third-party authorization form that can be signed digitally / electronically using Adobe or other third-party software. Download the form. Completed third-party authorization forms can be emailed to constituentaffairs@hra.nyc.gov or faxed to 212-331-4685.

Once a third-party authorization form is on file, Infoline agents are able to reference these forms and can provide case updates to a third-party representative as authorized by a client.

In accordance with federal and state law, clients are required to submit changes in income to HRA. On our SNAP Frequently Asked Questions, we include important information about the rules for changes which must be reported 10 days after the end of the month in which the change happened. Some examples include:

• Changes in any source of income for anyone in your household
• Changes in your household's total earned income when it goes up or down by more than $100 a month
• Changes in your household's total unearned income from a public source such as Social Security Benefits or Unemployment Insurance Benefits when it goes up or down by more than $100 a month

Clients should not submit a new application to report a change in income. For both CA and SNAP, clients should report income changes, including the loss of a job via a case change request in ACCESS HRA. Documentation to support the change may include paystubs, an employer letter, a layoff/termination letter or form, or an attestation of loss of employment from a client when one can-not be obtained from their employer.

Individuals are required to receive public assistance benefits in the county where they reside. Clients who may travel outside of the district for a limited period of time are permitted to do so without reporting a change. Those who plan to change their residence need to first alert the district they have been living in. That district will note the change and close the benefits case accordingly, with that district maintaining responsibility for benefits for the month following the month of the move. Clients may then file with the new local district office for public assistance benefits once they have moved.

The five boroughs of New York City comprise one social services district. The remainder of New York State is divided into 57 Local Departments of Social Service (LDSS). View the listing of all LDSS offices for New York State.

The NYC Office of Technology and Innovation launched MyCity, a New Yorker's streamlined online connection to City services and benefits.

MyCity is a one-stop shop for New York City services and benefits. Through this multilingual website, New Yorkers can check eligibility qualifications, complete applications, track service status, and securely store personal information and documentation for future use.

MyCity Child Care

The first service launched through MyCity was the subsidized child care application. It is now simplified to make it easier for families to apply for free or reduced cost child care and manage their benefits.

Through a single application, MyCity helps New Yorkers apply for several child care subsidy programs offered and administered by the New York City Administration for Children's Services, Department of Education, Human Resources Administration/Department of Social Services, and New York State. Agency staff receive applications electronically immediately after they are submitted and can provide status updates to applicants through MyCity.

The new portal transforms the way families apply for care by screening for eligibility upfront, securely uploading and storing their documentation, tracking the status of their application, and receiving notifications if more information is needed. The portal provides parents with a seamless, user-friendly online application process that eliminates the need to print and mail forms from multiple websites to apply for subsidized child care.

Learn more about MyCity and provide feedback on current and future offerings at mycity.nyc.gov.

Cubans, Haitians, Nicaraguans, and Venezuelans

The U.S. Department of Homeland Security (DHS) recently implemented new parole processes for Cubans, Haitians, Nicaraguans, and Venezuelans. The new parole processes allow qualified beneficiaries who are outside the U.S. and lack U.S. entry documents to be considered for advanced authorization to travel and a temporary period of parole for up to two years for urgent humanitarian reasons or significant public benefit. Cubans, Haitians, Nicaraguans, and Venezuelans participating in these processes must have a supporter in the U.S. who agrees to provide them with financial support for the duration of their parole in the U.S. Cubans, Haitians, Nicaraguans, and Venezuelans who enter the U.S. under these new processes may be paroled into the U.S. for up to two years.

Non-citizens paroled for less than one year may be eligible for Safety Net Assistance (SNA), if otherwise eligible. Non-citizens paroled for one year or more are qualified non-citizens and may be eligible for federal public benefits such as Family Assistance (FA), the Supplemental Nutrition Assistance Program (SNAP) and the Home Energy Assistance Program (HEAP).

Afghan Humanitarian Parolees

Effective September 30, 2021, the federal government began providing evacuees from Afghanistan who entered the U.S. on humanitarian parole access to federal benefits and services through the Afghanistan Supplemental Appropriations Act, 2022. The date through which Afghan citizens or nationals habitually lived in Afghanistan has now been extended from September 2022 to September 30, 2023.

The Afghanistan Supplemental Appropriations Act, 2022 allows these individuals to receive benefits for a limited period of time. Benefits may include resettlement assistance, entitlement programs (including TA and SNAP), and other benefits available to refugees admitted under section 207 of the Immigration and Nationality Act through March 31, 2023, or until the end of their parole term, whichever is later. These individuals are not subject to a waiting period and are immediately eligible for benefits as long as they meet all other TA/SNAP financial and non-financial eligibility requirements.

On May 12, 2023, OTDA announced new regulations impacting eligibility for Non-citizens Recognized as Permanently Residing Under Color of Law (PRUCOL) for Safety Net Assistance (SNA). The policy, which took effect upon publishing, expanded the pool of non-citizens who are considered PRUCOL for the purposes of Safety Net Cash Assistance (SNCA). As a reminder, PRUCOL is not an immigration status, but a public benefit category used for the purposes of Safety Net Assistance Eligibility.

The new categories of noncitizens now eligible to receive SNCA include:

• Applicants for Asylum, regardless of employment authorization status
• Applicants for Temporary Protected Status (TPS)
• Applicants for Deferred Action for Childhood Arrivals (DACA)
• Applicants for Special Immigrant Juvenile (SIJ) Classification
• Applicants for Adjustment of Status to Lawful Permanent Residence (LPR)
• Applicants for adjustment of status to lawful permanent resident under Section 245 of the INA that the USCIS has accepted as "properly filed"
• Applicants for Cancellation of Removal
• Applicants for Suspension of Deportation (under former 244 of the INA)
• Applicants requesting Deferred Action
• Applicants for a special non-immigrant visa, including individuals applying for a K (spouse or fiancé of a U.S. citizen), S (certain non-citizens supplying critical information related to terrorism or organized crime), T (trafficking victims and their family members),[1][1] U (victims of criminal activity and their spouse/children), or V Visa (spouse and children of LPR who are in the process of immigrating to the U.S).
• Persons Granted Stays of Deportation – Non-citizens who have been found deportable, but deportation is deferred for a specified period of time
• Persons Granted Indefinite Stay of Deportation – Non-citizens who have been found deportable, but deportation is deferred indefinitely
• Persons Granted Indefinite Voluntary Departure – Relief that was granted before April 1997 to non-citizens who have been found deportable, but deportation is deferred indefinitely
• Persons Granted Suspension of Deportation pursuant to former Section 244 of the INA (Non-citizens in this category have been found deportable, have met a period of continuous residence and have filed an application for the EOIR to suspend deportation, which has been granted.)
• Persons on whose behalf an immediate Relative Petition has been approved and family members covered by the petition (Non-citizens who are immediate relatives (spouse, father, mother, or unmarried child) of a U.S. citizen/LPR who has filed an I-130 Relative Petition on their behalf).

As of June 20th, all service of legal process are conducted in person at 4 World Trade Center. The subpoena window has re-opened and the email address which was previously used to serve the agency with subpoenas or other legal papers is no longer be in use. The service window is open from 9:00am – 5:00pm Monday – Friday on the 38th floor of 4 World Trade Center. Anyone who attempts to serve the agency via the email address will receive an automatic reply directing them to the in-person service window.

All applicants and participants now have the option of selecting “X” as a sex designation on their CA, SNAP, and Medicaid application or recertification form as well as request to change their current designation in HRA systems. ACCESS HRA has been updated to provide this option and all paper application kits have been updated to include new versions of state forms. Application types impacted are:

Cash Assistance:

• CA Initial Application
• CA Recertification
• CA Case Change – Add New Household Member

SNAP:

• SNAP Initial Application
• SNAP Recertification
• SNAP Case Change – Add New Household Member
• SNAP Periodic – Add New Household Member

Medicaid:

• MA Initial Application
• MSP Application
• MA Renewal

>Note: The addition of the ‘X’ option for Sex was previously implemented for HEAP Regular applications in Release 7.5 in December 2023.

The Office of Child Support Services offers parents the option to agree to the terms of their child support order before going to Family Court. This ensures that the child support order works for both parents and their child.

Parents will collaborate closely with an OCSS Customer Service Representative in a supportive and low-stress setting. They will have the opportunity to ask questions, review their documentation, and gain a better understanding of the process. Discussions can cover the terms of the agreement and the calculation of the child support amount. If parents prefer not to meet jointly with the representative, they can opt for individual sessions. Once the parents reach agreement on the terms and sign the agreement, it undergoes review by an HRA attorney to ensure it is consistent with the Family Court Guidelines.

The next step is an appearance at Family Court to obtain an official court order. There, a Support Magistrate will ensure parents voluntarily signed the agreement and understand it. The Magistrate will then issue the order based on the agreement, usually in one hearing.

To learn more about Agreements, click here.

The Office of Child Support Services Training Institute is offering free webinars on various topics related to the child support program. All providers and clients are welcome to attend these information sessions to better understand the services provided by the program. There is a full list of upcoming events in our communication and on our website.

All sessions are held virtually on Tuesdays from 10:00 to 11:00am. There is no cost for any of the webinars and each session includes a Q&A component. Links for registering can be found in our 4/16 communication or by visiting our nyc.gov/hra Child Support Services page.

DSS is announcing the release of an informational one-pager which outlines all the benefits and services available through the Human Resources Administration. The FLY-1128 is available to order from DPOS, in the following languages: Arabic, English, French, Haitian Creole, Korean, Polish, Russian, Simplified Chinese, Spanish, Traditional Chinese, and Urdu.

Office of Child Support Services (OCSS) Mobile App Updates

While the initial release of the Office of Child Support Services (OCSS) mobile app made it easier for custodial parents and guardians to enroll in the program, subsequent updates offered features designed to simplify child support processes for parents who pay support.

One fundamental form that was recently added to the mobile app is the Affidavit of Net Worth, which is required for multiple processes.

At times, many noncustodial parents choose to challenge administrative enforcement actions taken against them. The mobile app allows them to complete and submit forms for:

• Federal or state tax refund intercepts
• Driver's license or professional license suspensions
• Withholding too much additional income
• Frozen bank accounts or certain property liens
• Credit reporting information
• Denials of passport applications or renewals

The app also allows noncustodial parents to fill out and submit forms for key services to reduce or avoid debt. These include applications to OCSS’ our Arrears Credit and Arrears Cap programs and forms for the Modifying Orders Through Stipulation (MOTS) program. Parents whose driver's license was suspended for not paying child support can also access the form needed to enter into a payment agreement.

Please note: Negative case actions may be taken if clients do not return referral forms and/or comply with their interview. OCSS staff will make two attempts to reach the client by telephone to conduct the interview.

OCSS no longer restores Cash Assistance grants and Medicaid cases for clients who have a Child Support sanction. Clients must comply with the child support program, or they will be sanctioned.

For many of these forms, noncustodial parents can also submit supporting documentation through the app as well. Once we receive a noncustodial parent's submission is received by HRA, they are contacted to discuss any necessary next steps.

Simplifying Processes for Custodial Parents

Alongside other improvements to the enrollment experience for Cash Assistance clients, the mobile app updates give custodial parents applying for or receiving Cash the ability to link their Cash case with their one for child support. Giving custodial parents direct access to notices and appointment information related to child support is intended to make it easier for Cash clients to track their case and minimize the stress that often accompanies the application and referral process.

Custodial parents, whether receiving Cash Assistance or not, can also now update their contact information using the app—especially beneficial for parents whose housing is unstable.

How to Download the App

Go to nyc.gov/childsupportmobile to download the app or visit the App Store (Apple) or Google Play (Android). The app uses the same login information as ACCESS HRA for those who already have login credentials.

ACCESS HRA is the online benefits portal for New York City residents to apply for social services benefits. ACCESS HRA is a website and free mobile app that allows users to get information and apply for government programs such as: Cash Assistance, SNAP (Food Stamps), Fair Fares NYC, the Home Energy Assistance Program (HEAP), Medicaid, CityFHEPS and Child Support. It also allows users to view and manage your case information. Click here for additional ACCESS HRA Resources and download the ACCESS HRA User Guide for a detailed overview.

Answers to frequently asked questions about the use of ACCESS HRA can be found on the ACCESS HRA FAQ page.

All ACCESS HRA release notes and system updates can be found here.

As a reminder, HRA provides a comprehensive guide to benefits and services offered. It can be ordered for distribution and use on our website. Download the Guide to Services here.

Additionally, DSS released an informational one-pager which outlines all the benefits and services available through the Human Resources Administration. The FLY-1128 is available to order in the following languages: Arabic, English, French, Haitian Creole, Korean, Polish, Russian, Simplified Chinese, Spanish, Traditional Chinese, and Urdu.

Community Partners interested in ordering the guide, one-pager and other informational materials from HRA and ordering for the first time, should email DPOS (Design and Print Ordering System) Customer Service at DPOSCustomerService@dss.nyc.gov to have their organization/agency registered in the system. Once completed, the requestor will receive an email with a link to create an account, allowing their organization/agency the ability to order from HRA's catalog.

rganizations and agencies with already existing DPOS accounts, should log into their account using the appropriate link below:

• For other NYC Agencies: https://nycdssagencies.myprintdesk.net/
• For (CBO) NYC DSS Partners: https://nycdsspartners.myprintdesk.net/

Recent Updates

The NYC Department of Social Services -Human Resources Administration (DSS HRA) is pleased to announce the following ACCESS HRA updates went live on Saturday, December 9, 2023:

Featured updates in the client portal

CityFHEPS Cases: CityFHEPS is being introduced into the ACCESS HRA family of benefit programs! Clients will now be able to link to their CityFHEPS case and view information about their case online.

CityFHEPS Renewals: Eligible clients can now submit their CityFHEPS Renewal through ACCESS HRA and upload any supporting documents and the ACCESS HRA Mobile App.

CityFHEPS Good Cause: Clients who are completing their fifth-and-final year of rental assistance can apply for a good cause exemption or extension during the online renewal.

CityFHEPS and FHEPS Case Changes: Clients who receive Cash Assistance can download the CityFHEPS modification form to report a change in their rent, household, or income. They can also receive direction on how to restore FHEPS to their case.

Medicaid and MSP Benefits text updates: The AHRA Benefits page now displays more detailed information on Medicaid, the Medicare Savings Program (MSP), and how to apply.

CA and SNAP Apps/Recertifications Consent Language: NYCHA Consent to Share Information clause and acknowledgement added.

CBO/311 Assistance: Enhanced messaging shows how to get assistance via 311 or from a listed provider organization.

HEAP Regular Updates for 2023-24:Modifications in the HEAP Regular application for the 2023-24 benefit year

Featured updates in the AHRA Mobile App

CityFHEPS: CityFHEPS case information, document status, and renewals are all fully integrated into the AHRA Mobile App in addition to the client portal.

Resources

• Download the updated ACCESS HRA User Guide.
• Download the ACCESS HRA Release Notes
• Download a history of ACCESS HRA releases.

Corresponding trainings on ACCESS HRA and the Provider Portal are available for community partners! Sign up online. Organizations interested in becoming Provider Portal Partners should email DSSOutreach@dss.nyc.gov for an onboarding package.

ACCESS HRA Multi-Factor Authentication Reminder

ACCESS HRA's optional multi-factor authentication process will become mandatory when clients try to access their SNAP, Cash Assistance, Home Energy Assistance Program (HEAP), Fair Fares, or Medicaid case data online in 2023.

To simplify this process for more of our clients, as of December 10, clients can now use either email or a phone number to set up multi-factor authentication. Previously this could only be done through email. Clients are now able to receive a phone call, text, or email in order to authenticate.

DSS is exploring methods for clients without an email address or phone to access their benefit information online, such as via challenge questions, to be in place when multi-factor authentication becomes mandatory.

Overview

• This new feature will allow AHRA users to set a Recovery Email Address voluntarily. An email address will not be a requirement to use ACCESS HRA.
• Process Flow:
  • A user creates an ACCESS HRA account with either a username or an email address and connects to:
    • their SNAP or CA case using CIN or SSN and DOB or;
    • their Fair Fares case using CIN or SSN or Fair Fares ID and DOB
  • Users that enter a Recovery Email Address will be sent a verification code to that email address. When the code is entered into ACCESS HRA the recovery email address will be considered verified. The verified recovery email address will be connected to that user's ACCESS HRA account and CIN or SSN, Fair Fares ID and DOB. Users can choose "I'll do it this later" and continue without verifying the recovery email address.
  • If, at a later time, a different ACCESS HRA account logs in and tries to connect to the same CIN or SSN or Fair Fares ID and DOB, the user will be sent a verification code to the recovery email address (if one was provided) to confirm this action. If the user is unable to access the email, they can continue with "I did not get a code" and use "Cancel" to proceed without verifying the recovery email address.
  • For the linked users that do not have a verified recovery email address on file, the "Contact information" pop-up is displayed. Users can either use 'Update Now' to enter their recovery email address or do it 'Later'.

Join the ACCESS HRA Updates Mailing List

Sign up to get ACCESS HRA notifications related to new releases, outages, and scheduled maintenance.

In response to questions received on our last call, answers to frequently asked questions about the use of ACCESS HRA can be found on the ACCESS HRA FAQ page. Tutorials providing assistance with use of ACCESS HRA can be found on the ACCESS HRA Resources page. Download the ACCESS HRA User Guide.

PASSPort

The Procurement and Sourcing Solutions Portal (PASSPort) is the City of New York's end-to-end digital procurement platform that manages every stage of the procurement process, from vendor enrollment to the solicitation of goods and services to contract registration.

City contracting opportunities are now available through the City's digital procurement portal, PASSPort. Should your organization be interested in submitting a proposal, please be aware that the City requires all organizations to have a PASSPort account in order to submit responses to opportunities released in PASSPort. Create a PASSPort account. For simple step-by-step instructions on creating a PASSPort account, please refer to the PASSPort FAQs page.

PASSPort Public

PASSPort Public, is a data transparency portal that provides unprecedented insight into the city's main procurement system.

PASSPort Public drives procurement transparency and accountability by increasing access to information for city vendors, not-for-profits, and the public.

Learn more about PASSPort Public here.

M/WBE engagement is a priority for the City, for our Commissioner and Administrators, and most importantly for our communities. During our Quarterly Community Partners Call on June 4, 2024, the DSS/HRA/DHS Minority and Women-Owned Business Enterprises (M/WBE) Team presented on resources they have developed to help our Community Partners connect with the City’s M/WBEs.

Please download our M/WBE Overview slide deck for useful links and resources. Contact mwbe@dss.nyc.gov for help finding M/WBEs who can support your contracting needs. The team will provide lists of M/WBEs who can provide the goods and services our clients and Community Partners regularly require.

Keep an eye out for our upcoming survey as well as for information about our future matchmaking events. If you haven’t already named an M/WBE Liaison, or need to update your organization’s representative, you can find a link in the slide deck.

The M/WBE Program Team looks forward to working with you to bring diverse, local firms into our shared mission!

The Health and Human Service Vendor Compliance Cabinet recently adopted the citywide NYC Anti-Nepotism Policy and Guidance for Not-for-Profit Contractors of Human Services governing the human services standard contract provision (section 6.05 to 6.06) prohibiting anti-nepotism within a contractor's organization, contractor requirements, and penalties for non-compliance.

The Health and Human Service Vendor Compliance Cabinet was convened to discuss human service vendor integrity issues, support nonprofits by streamlining and standardizing compliance in accordance with the recommendations of the Joint Taskforce to Get Nonprofits Paid on Time and mitigate risks to the City of New York.

New York City’s Anti-Nepotism Policy is as follows:

• New York City’s standard human service contract prohibits anyone from “hold[ing] a job or position with [the] Contractor over which a member of his or her immediate family exercises any supervisory, managerial, or other authority whatsoever…” unless they have the “prior written consent of the Commissioner…”
• This prohibition is intended to prevent improper payments to family members of the Contractor’s Board of Directors, Key People and other supervisors and managers because of their familial relationships, thereby ensuring fairness, safeguarding transparency, and promoting an equitable work environment. This prohibition is also intended to prevent unqualified employees and unfair hiring and promotion practices, abuse of time and attendance policies, compromised internal control environments, low employee morale, high staff turnover, and poor contract performance by the Contractor.

The Citywide Anti-Nepotism Policy and Procedure is available on the Mayor’s Office of Contract Services’ Contract Compliance Support site along with supporting policy and procedure documents.

NYC Human Services Contractors with an instance of existing or foreseeable nepotism within their company or organizations must obtain the Contracting Agency Commissioner's written consent for potential violations of the anti-nepotism provision found in sections 6.05 to 6.06 of within their human services standard contract.

The Procedure to Request Written Consent (PDF) linked here is a procedure template that contracting agencies will provide, detailing steps human services contractors should follow to request written consent from their Commissioner.

New York City Mayor Eric Adams and Mayor's Office of Contract Services (MOCS) Director Lisa M. Flores announced the beta launch of PASSPort Public, a data transparency portal that will give unprecedented insight into the city's main procurement system. The city's Procurement and Sourcing Solutions Portal (PASSPort) is the City of New York's end-to-end digital procurement platform that manages every stage of the procurement process, from vendor enrollment to the solicitation of goods and services to contract registration.

PASSPort Public beta makes that current information available to city vendors, not-for-profits, and the public. For new and small businesses who face barriers to accessing the procurement process, in particular, the minority- and women-owned business enterprise (M/WBE) community, PASSPort Public beta represents a new window into city contracting.
Learn more about PASSPort Public

DSS recently launched a new online ordering system for community partners to order DSS materials for distribution to clients and the public (such as our informational flyers, brochures, the HRA guide to benefits, etc.). The new system, DSS Design and Print Ordering System, replaces the Central Intake Workflow system (CIWS) that had been in use. The new system is more user friendly and simplifies the ordering process with a catalog of materials for outreach from which to order. As was the case with CIWS, each CBO requires a requestor who will register through the online application located. Shipments will be delivered directly to the organization placing the order.

Instructions to Register

Community Partners interested in ordering materials from HRA and are ordering for the first time, should email DPOS (Design and Print Ordering System) Customer Service at DPOSCustomerService@dss.nyc.gov to have their organization/agency registered in the system. Once completed, the requestor will receive an email with a link to create an account, allowing their organization/agency the ability to order from HRA's catalog.

• For other NYC Agencies: https://nycdssagencies.myprintdesk.net/
• For (CBO) NYC DSS Partners: https://nycdsspartners.myprintdesk.net/

For questions about registering or other system issues, contact DPOSCustomerService@dss.nyc.gov.

Clients applying for and managing their benefits are encouraged to create an account through ACCESS HRA and upload required documents through the ACCESS HRA mobile app. Watch a tutorial on how to submit documents using the ACCESS HRA mobile app.

The ACCESS HRA Mobile App is the most effective way to submit documentations to HRA. As an alternative, clients can submit documents through the NYC HRA Document Upload App without logging into an ACCESS HRA account. Clients may also submit documents via mail, fax and at an HRA Center. Click here for HRA Center Location details

The ACCESS HRA document upload is the most effective way to submit documentations to HRA. As an alternative, clients can submit documents using SNAP and Benefits Access Center RightFax, but this should only be used if clients are unable to use ACCESS HRA as it takes longer to associate these documents with a case. The fax number for submitting documents to SNAP is 917-639-2544 and is listed on the HRA SNAP Benefits webpage. If faxing documents to a Benefits Access Center, find the contact information for your local center on the HRA Benefits Access Center Locations webpage.

Remember: When submitting by fax, the process of indexing the documents to the client's case number will take more time than a submission through ACCESS HRA.

The ACCESS HRA Provider Portal is a provider-facing website that allows clients to grant permission to organizations to assist with case management and be able to see case details for that client. At this time, the Provider Portal is for community-based organizations providing direct social services benefit enrollment assistance and/or ongoing case management to New Yorkers in receipt of HRA-administered benefits.

Through the ACCESS HRA Provider Portal, organizations can:

• View a client’s case status and case details
• Make updates to a client’s contact preferences, such as a telephone number or mailing address
• Read agency notices posted to your client’s account
• View a client’s appointment details
• See recent documents HRA has recently received for a client’s case
• Request budget letters
• Receive notifications about an applicant or participant’s case, including when their recertification period begins
• View a client’s account balances or recent payments made on their behalf, such as payments made to a landlord or utility company

Currently, the Provider Portal allows providers to view SNAP and Cash Assistance cases only and does not consist of a feature that allows providers to apply or submit recertifications on behalf of their clients.

To enroll in the ACCESS HRA Provider Portal, email DSSOutreach@dss.nyc.gov a summary of your organization and how you intend to use the portal. You will receive an onboarding package and detailed information on how to become a Provider Portal Partner after it is confirmed to be a good fit.

If your organization is already a member of the Provider Portal but you do not have access to your account information, email DSSOutreach@dss.nyc.gov to receive your Organization ID and instructions on how to access your organization's account.

For more information, please refer to the Provider Portal User Guide and the Provider Portal Frequently Asked Questions. You can also reach out to DSSOutreach@dss.nyc.gov with any questions.

As a reminder, SNAP applications can be submitted by community organizations on behalf of clients by serving as an authorized representative for the client. Clients may authorize a representative to submit applications and communicate with HRA on their behalf.

To become an authorized representative, service providers will need to obtain a signed copy of the SNAP Authorized Representative Request Form and complete the application on the individual's behalf on ACCESS HRA by doing the following:

1. Once you have the signed and completed authorization in hand, create an account for the individual at nyc.gov/accesshra by selecting a username (this could be a username or email address), password and answering one security question. If the individual does not have an e-mail address, please select the User Name option.
2. During the course of completing the SNAP application, you will be asked to indicate if an Authorized Representative has been appointed to represent the individual. Indicate "Yes" and enter the information requested.
3. At the end of the application, you will need to initial the application as the authorized representative, using your own initials.
4. After submitting the SNAP application, immediately download the HRA Mobile Application. Using the same credentials that you used to login to the website, upload the completed and signed Authorized Representative Request Form referenced above, connecting it to the pending case. The form must be complete, signed and dated by both parties. If this step is not completed appropriately, the application will not be able to be processed. If you are unable to immediately link to the case, please note that application registration only occurs on business days and there is occasionally a delay in the Application Registration process, so the application may have not been registered yet. Please try again later.

It is recommended, but not required, that all applicants/providers use the Supplemental Nutrition Assistance Program (SNAP) Authorized Representative Request Form (LDSS-4942) when designating an authorized representative. However, if the Authorized Representative form cannot be completed and submitted, the applicant/provider may write a letter with the relevant information from the form to designate an authorized representative.

In response to requests from our community partners, we have created a fillable PDF of our third-party authorization form that can be signed digitally / electronically by clients using Adobe or other third-party software. Download the Electronic Authorization to Release Case Informatio form. Completed third-party authorization forms can be emailed to constituentaffairs@hra.nyc.gov or faxed to 212-331-4685.

As a reminder, HRA provides a comprehensive guide to benefits and services offered. Download the Guide to Services, it can be ordered for distribution and use on our website.

Storefront for municipal agencies

Storefront for community partner organizations

Trainings

The DSS Office of Community Outreach (OCO) offers trainings and presentations to community-based organizations, elected officials and their staff, and other municipal agencies. These trainings are conducted multiple times per month and allow for flexible scheduling.

View training descriptions and register for an upcoming session.

Organizations interested in requesting any of the trainings listed above specifically for their staff (10 or more) should complete and submit the DSS Training Request Form. The DSS Office of Community Outreach will follow-up with organizations to confirm their training requests on a first come, first serve basis. Contact communityeducation@dss.nyc.gov with any questions or issues submitting the form.

Community Partner Event Requests

The DSS OCO welcomes requests to participate in events hosted by community partner organizations. Please complete and submit the Community Partner Event Attendance Request Form to request DSS presence at your event and the Outreach Events unit will follow-up on a first come, first serve basis to arrange for DSS representation.

Contact OutreachEvents@dss.nyc.gov if you have any questions or encounter issues submitting the form.

IDNYC is a free, municipal photo identification card for all New York City residents ages 10 and up, regardless of their immigration status. It is for use in the five boroughs and provides access to a wide variety of services and programs offered by the City. IDNYC cardholders enjoy benefits and discounts offered by businesses and cultural institutions across the five boroughs. It can be used as a public library card, to access immunization records, and to open a bank account at select financial institutions. Please note: IDNYC does not provide work authorization, nor does it impact immigration status.

To support IDNYC in its messaging and share necessary operational, enrollment and program updates, the DSS Office of Community Outreach (OCO) is pleased to offer ongoing virtual IDNYC Program Overview and Document Requirement Webinars to our community partners, advocacy organizations, municipal agencies and elected official offices. This training will provide an overview of the IDNYC program, the requirements needed to ensure applicants meet the criteria for applying for an IDNYC card, as well as a live walkthrough of the IDNYC Document Calculator.

If you’re a community-based organization, municipal agency, or staffer for an Elected official, please click here to register for an upcoming session. We encourage all community partners to attend this training to familiarize themselves with the IDNYC program and document requirements to ensure applicants have taken the necessary steps to successfully obtain identification.

As with any of our training offerings, organizations interested in requesting a dedicated training for ten or more staff members should submit their requests via the DSS Training Request Form. The DSS Office of Community Engagement will follow up with interested organizations on a first-come, first-served basis, and will accommodate training requests pending availability.

New SNAP standards went into effect on October 1, 2023 and some items used to figure the amount of SNAP benefits a household gets has changed. These changes are a result of federally-required changes to the following standards and deductions. The information below outlines the new standards:

• The Standard Deduction for households of one to three persons is $198.
• The Standard Deduction for households of four persons is $208.
• The Standard Deduction for households of five persons is $244.
• The Standard Deduction for households of six persons or more is $279.
• The SNAP Maximum Excess Shelter Deduction is $672.
• The SNAP Maximum Homeless Shelter Deduction is $179.66.
• The Boarder/Lodger Exclusion is $291 for one person and $535 for two persons

The standard deduction amounts that are now used in the annual SNAP mass re-budgeting effective October 1, 2023, are also at the bottom of this communication.

The minimum allotment for one and two-person households remain $23.

The new Standard Utility Allowance (SUA) amounts for NYC, as of October 1, 2023 are:

Heating/Air Conditioning SUA

• Old SUA : $1,002
• New SUA : $992

Basic Utility SUA

• Old SUA : $395
• New SUA : $391

Phone SUA

• $31

The new Federal Poverty Limit (FPL) thresholds effective October 1, 2023 are at the bottom of this communication.

These changes may affect the amount of SNAP benefits New Yorkers get. Depending on their individual circumstance, the amount of their monthly SNAP benefit may not change or it may decrease or increase as a result of these changes.

Learn more about updated federal poverty levels and October 2023 changes to SNAP

Recipients of Cash Assistance can now attest to the household composition for minors in their household at recertification. Benefit recipients no longer need to provide verification of household composition, unless there are questions raised at recertification that call into question the household composition, such as documentation or information provided by the application during the recertification interview.

For SNAP only clients, verification is not required at the time of application and recertification, unless there are questions raised.

The availability of On-Demand interviews gives clients more flexibility as they do not have to wait for HRA to call them to complete their eligibility interview. Clients can call HRA at 718-SNAP-NOW (718-762-7669) anytime between 8:30 am and 5:00 pm, Monday to Friday, for an "on-demand" telephone interview. If an applicant has an emergency need for SNAP they should call right after they submit their application. Clients have up to 30 days from the time they submit their form to complete an interview either over the phone or in-person.

The New York State Combined Application Project (NYSCAP) began on December 1, 2021. NYSCAP is a replacement to the New York State Nutrition Improvement Project (NYSNIP). As of 2023, all current NYSNIP cases will have been converted to NYSCAP. The goal of this Federal SNAP Demonstration project is to establish a combined application process with the Social Security Administration (SSA) and to use data readily available to State OTDA to automatically enroll certain SSI households into SNAP.

The NYSCAP automatic auto-enrollment process is the same as the auto-enrollment process for NYSNIP. Single individuals in active receipt of Supplemental Security Income (SSI) who do not already have a SNAP case will have a SNAP case automatically created and will be automatically enrolled in NYSCAP. Individuals that meet these conditions and already have an active SNAP case also will be enrolled in NYSCAP.

As in NYSNIP, NYSCAP cases:

• Do not have to submit an application to be enrolled in SNAP.
• Will be opened and will receive a nominal SNAP benefit amount.
• Will receive a NYSCAP Statewide SNAP Case Information Collection Sheet with their opening letter. There is no requirement to return the form, and failure to return it to the district will not result in negative action. It is provided to make it easier for newly enrolled households to qualify for higher benefits.
• Must redeem SNAP benefits within 90 days of the auto-opening. Redemption of the benefits is considered an electronic application signature and assent by the household to participate in SNAP. NYSCAP cases in which benefits are not accessed within 90 days are automatically closed and the benefits expunged.
• Do not have any reporting requirements outside of the required interim contact. However, because NYSCAP cases receive a 36-month (and not a 48-month) certification period, the Interim Contact for NYSCAP is at 18 months into the certification period. Households must return the Case Interim Report to continue receiving NYSCAP benefits.
• Households that fail to return the Interim Report but subsequently return it within 30 days of case closure are eligible for the normal case reactivation process.

Unlike NYSNIP, NYSCAP eligible cases:

• Must participate in NYSCAP in order to receive SNAP.
• Will receive a 36-month certification period.
• Will be opened with the household's actual SSI and other income budgeted, but with no shelter,
• Will automatically receive a reminder notice 6 months after opening if the SNAP budget has not been updated. This will provide the household with another opportunity to provide the district with the complete household circumstances to maximize the household's SNAP benefit. Households that do not respond to this notice will not be subject to negative action, however, the household will remain in receipt of a nominal benefit.

NYSCAP Budgeting

NYSCAP cases will are budgeted according to regular SNAP budgeting rules once information required for the budget (e.g., shelter expense) is provided. Note that NYSCAP cases may attest to the shelter expenses without the need to provide further verification unless the information provided is deemed questionable.

Interim Contact

At approximately 18 months into the certification period, NYSCAP households will receive the updated Interim Report which collects all the information about the household circumstances that are required to complete a budget using standard SNAP budgeting procedures. Households are required to respond to the Interim Report and failure to do so will result in case closure.

Recertification

NYSCAP cases are eligible to recertify over the phone using the interactive voice response system (IVRS). Failing to recertify will result in the case closing.

The federal ABAWD (Able-bodied Adult Without Dependents) time limit is a statute that limits an ABAWD client to 3 months of Supplemental Nutrition Assistance Program (SNAP) benefits in a 36-month period unless the individual is working or participating in certain employment and training activities. The USDA has granted an extension of the statewide waiver of the Able-Bodied Adults Without Dependents (ABAWD) work requirements through February 28, 2025. The waiver was previously set to expire on February 29, 2024.

Therefore, ABAWD clients will continue to not be subject to the ABAWD requirements through February 28, 2025.

Under the Consolidated Appropriations Act of 2023, the SNAP Emergency Allotments are scheduled to end after the February 2023 issuance. The continuation of the SNAP Emergency Allotments is no longer tied to the continuation of the Public Health Emergency.

As such, households currently receiving SNAP benefits will only receive one SNAP deposit in the first half of the month with the end of these emergency allotments.

HRA received requested waivers from the State OTDA and the USDA allowing individuals incarcerated in State prisons to apply for benefits while incarcerated, including conducting application interviews, which is currently prohibited by New York State regulation. This common-sense reform, which the State allowed us to initially implement at two State prisons (Queensboro Correctional Facility and Edgecombe Residential Treatment) has now been expanded to five additional facilities (Bedford Hills, Taconic, Greene, Fishkill and Sing Sing). This effort will ensure individuals who were formerly incarcerated are better supported as they re-enter society. Individuals leaving State prisons can connect with the benefits they need pre-release rather than having to first begin the application process after release. This pilot was developed in partnership with the National Executive Council (NEC) at Columbia University's Center for Justice and the New York State Department of Corrections and Community Supervision.

In response to questions received on our Community Partners call, below is information confirming the length of time that benefits remain available in accordance with federal and State requirements:

SNAP Benefits (Food Stamps)

SNAP Benefits are issued to an Electronic Benefit Transfer (EBT) SNAP Benefits account on the same date each month. If benefits remain unused on an EBT SNAP Benefits account for 274 consecutive days, the benefits will fall into expungement status. This means that any SNAP Benefits that have been available in an account for at least 274 days will be expunged (removed). Expunged SNAP Benefits cannot be replaced/reissued.

Cash Assistance

Cash benefits are available to the recipient as long as there is activity in the account. If there is no account activity for 90 days, the remaining benefits are expunged without notice. Regardless of activity, a cash benefit must be entirely withdrawn by the recipient within 90 days of its availability date. The client may request a reissuance only of the expunged cash benefit for which they are eligible.

Regardless of activity, a cash benefit must be entirely withdrawn by the recipient within 180 days of its availability date. The remaining balance of the 180-day cash benefit will be expunged from the account without notice to the recipient.

As of February 2023, the DSS Bureau of Eligibility Verification (BEV) will resume operations. Similar to pre-COVID operations, DSS is making any necessary BEV referrals during the Cash Assistance eligibility interview. Unlike pre-COVID, however, BEV investigative interviews are being conducted over the phone. Cash Assistance applicants who are referred to the BEV for investigation will receive verbal notice of the date and time (two-hour window) when to expect the BEV investigator's call. DSS will also mail the client a BEV referral with the date and time of the telephone interview. BEV will make a second outreach call if the first call is not answered.

SNAP and Cash Assistance Applications/Recertifications

• Applications and recertifications can be submitted online on ACCESS HRA. Read the user guide for ACCESS HRA.
• Applications can be picked up at HRA SNAP and Benefit Access Centers
• To request an application or recertification form be mailed to you, call DSS OneNumber at 718-557-1399 or download it from the Office of Temporary and Disability Assistance website.
  • Cash Assistance Application (LDSS-2921)
  • Cash Assistance Recertification Form (LDSS-3174)
  • SNAP Application (LDSS-4826)
• For completed SNAP paper applications/recertifications:
  • Mail to:*
    Supplemental Nutrition Assistance Program
    PO BOX 29008
    Brooklyn, NY 11202
  • Drop off at an open SNAP center
  • Fax new SNAP applications to MARU at 917-639-111*
  • Fax SNAP recertifications to the Centralized Recertification Mail Unit (CRMU) at 917-639-2544*
• For completed Cash Assistance applications:
  • Fax, mail or drop off at an open Benefits Access Center

Those unable to file an application using the methods described above may call DSS OneNumber to set up an appointment to complete an application over the phone.

How to Return or Submit Documents for SNAP/CA Applications & Recertifications

Documents can be submitted in the following ways:

• Upload documents using the ACCESS HRA mobile app.
• Mail (For SNAP applications: Supplemental Nutrition Assistance Program PO BOX 29008 Brooklyn, NY 11202)*
• Drop off at an open Benefit Access Center or SNAP Center
• Fax
  • For SNAP applications, fax documents to MARU at 917-639-1111*
  • For SNAP recertifications, fax documents to the Centralized Recertification Mail Unit (CRMU) at 917-639-2544*

*When faxing or mailing documents please be sure to write the client's name and case number on each page of the document to ensure accurate indexing.

How to close a SNAP/CA case

• You can request a SNAP or Cash Assistance case closure via ACCESS HRA or by mailing/faxing a written statement requesting the case to be closed. Requests can also be made verbally by calling DSS OneNumber 718-557-1399.

HRA has streamlined operations by consolidating all SNAP mailed submissions into a single PO Box. This change is designed to enhance efficiency. All future mailed SNAP submissions should be sent to the following address:

Supplemental Nutrition Assistance Program
PO BOX 29008
Brooklyn, NY 11202

One Shot Deal (OSD) – Eligibility

Eligibility for a One-Shot Deal is not contingent on being sued for rent arrears. Please reference and share the One Shot Deal Guide/FAQs (English, Spanish), which makes it clear that an eviction case is not required to receive a One Shot Deal. In September, HPD shared this information with their citywide landlord contacts. Other limitations on the provision of these grants are set by State statute and regulations, including the repayment agreement requirement that we have asked the State to waive during the continuing public health emergency. An applicant does not have to appear on the lease or be the primary tenant to apply for a One-Shot-Deal. However, RAU may ask for written confirmation that the individual will be able to reside in the household for a period of time after the OSD as a condition of eligibility. HRA continues to process One-Shot Deal applications for rental and utility arrears.

Applying for an Emergency Assistance Grant (One-Shot Deal)

Below are instructions for applying for Cash Assistance/Emergency Grants (One-Shot Deal) through ACCESS HRA. We encourage providers and advocates to sign up for the ACCESS HRA trainings offered by the DSS Office of Community Outreach for additional information on using our online tools, including how to apply for an emergency grant (One-Shot Deal). View the webinar options.

To apply for Cash Assistance or a one-time emergency grant (One Shot Deal), clients will need to take the following steps:

1. Visit ACCESS HRA and log-in
2. Select the 'Benefits' link from the menu options on the homepage
3. Select 'Start a New Application'
4. Select the 'Cash Assistance' option in the 'Select Application' page
5. Identify any applicable emergency indicators and click 'Next'
6. Select the type of benefits you would like to apply for
   The three options are: Cash Assistance, One Shot Deal, or Child Care without Cash Assistance (CILOCA). If the need is for emergency assistance and ongoing assistance, select the Cash Assistance option.
7. Complete and submit the application
8. Follow instructions in the ACCESS HRA confirmation page and submit required documents using the ACCESS HRA Mobile App

Clients with an active Cash Assistance case can submit a special grant request for things like rent or utility arrears via ACCESS HRA. To submit a Cash Assistance Special Grant Request, clients will need to:

1. Visit ACCESS HRAand log-in
2. Enter identifying information to 'Find My Case' and link to HRA case
3. Select 'View Case' in the ACCESS HRA user home page
4. Select 'Request Special Grant,' located on the left-hand side
5. Identify the special grant being requesting, complete the request and submit
6. Follow instructions in confirmation and submit required documents using the ACCESS HRA Mobile App

All applications and requests for emergency assistance are evaluated on an individual case-by-case basis.

Emergency Grants for Clients Receiving Cash Assistance

In response to questions we've received on our Community Partners call, clients with open cash assistance cases can request additional allowance or emergency benefit(s) beyond their regular monthly benefits, if necessary. In these instances, clients should not submit a new one-shot-deal application, and should instead utilize the various grants available for request through ACCESS HRA.

One Shot Deal (OSD) – Repayment and Appeals

In response to questions received on a previous community call, we are confirming that billing of One-Shot Deals remains suspended for the duration of the Public Health Emergency, currently through April 11, 2023. Clients may make voluntary payments. Clients with cases approaching the statute of limitations will receive letters from HRA regarding their One-Shot Deals and clients should not ignore those letters.

Not all emergency grants require repayment. As part of the application process, if rent arrears or utility arrears are identified, clients are asked to sign a State-required repayment agreement at the time of application in ACCESS HRA. We do so because when the application is initially filed, HRA does not know which category of assistance the client will ultimately be eligible for, and we want to avoid the delay of having to ask clients to sign the State-required repayment agreement at the end of the process when an eligibility decision has been made and time is of the essence to prevent an eviction or maintain/restore utility services. In order to make this clear to clients during the application process, we have included the below-clarifying information to the grant applications:

"Please note that you will have to review and e-sign the repayment agreement before submitting your application. Not all emergency grants require repayment. If you are eligible for a grant, the notice you receive will let you know whether or not you need to repay."

In particular, clients receiving SSI are not required to repay emergency grants. Clients eligible for Emergency Assistance to Needy Families (EAF) may be required to repay a portion of their EAF grant. Other clients may also be eligible for non-recoupable rent arrears or utility arrears payments under State law. These determinations are made upon review of the full application.

Although we requested a waiver due to the COVID public health emergency, to date, there have been no State easements regarding the repayment of One-Shot Deals (OSD). The repayment of OSD's is mandated at 12 months for payments related to shelter, and 24 months for payments related to utilities.

Clients who believe they fall into a category in which they should not be required to repay their OSD – even if the determination is that they are required to pay – can request a State fair hearing. Clients who received an OSD for an amount that differed from their requested amount are also entitled to a State fair hearing. However, repayment schedules and amounts for OSD's are set by State statute and cannot be addressed by a fair hearing.

One Shot Deal (OSD) – Client Identifier

In response to concerns raised by community partners, to date, HRA is now printing the names of clients on the check stub for One Shot Deal rental payments so that housing advocates can able to link the check with the client. This was done previously on checks for recurring payments and is now available for OSD checks as well.

The Elderly Simplified Application Project (ESAP) is available as of December 1, 2021.

In response to questions received on our weekly call, as a reminder, the SNAP simplified application for seniors is available for download on the "Forms" page of the OTDA. The simplified form is LDSS 5166. The page does not indicate that this is the simplified form, so when applicants are looking for the application, they need to know the form number or know to find it at the bottom of the SNAP section on the page. Download the form from the OTDA website.

Clients, providers, and advocates can now call Infoline to request a paper copy of the Simplified SNAP application kit (LDSS-5166) by mail. As a reminder, the simplified SNAP application can be used by households where:

• All adults are 60 years or older and/or have a disability
• No adult in the household has earned income

The initial application requirements for households that appear to be ESAP-eligible are the same as for any SNAP applicant household. Households that submit complete applications with necessary documentation can expect to be evaluated for expedited SNAP (E-SNAP) within 7 days and for recurring SNAP benefits within 30 days. As a reminder we continue to operate under a partial SNAP interview waiver which means that applications are being processed even if a client is not contacted by HRA.

While New York State has the highest SNAP participation rate of any state among adults age 60 and older and individuals with disabilities, historically the participation rate among this population has been lower than among the general population. To ease access to and improve the participation of older adults and adults with disabilities in SNAP, New York State applied to the United States Department of Agriculture (USDA) and has been approved to implement and operate a shorter application beginning in December 2021.

The ESAP is intended to simplify the SNAP application, recertification and verification processes for eligible households, where all adult members are aged and/or have disabilities, thereby facilitating access to and preventing interruptions in receipt of benefits for these households.

Participation in ESAP is limited to households where:

• All adult members are seniors (age 60 or older) and/or have disabilities and are not otherwise eligible to participate in the New York State Combined Application Project or NYSCAP (formerly known as the New York State Nutrition Improvement Project or NYSNIP); and,
• No household members have any earned income.

For the purposes of ESAP, the following definitions apply:

• "Adult" is an individual age 18 or older
• "Senior/aged/elderly" is an individual age 60 or older
• "Disabled" – an individual must be in receipt of Supplemental Security Income (SSI) or Social Security Disability (SSD) benefits or receiving other federal or state-administered disability or blindness benefits for a disability considered permanent under the Social Security Act or other standard

Additionally, single individuals in receipt of SSI who are eligible for both ESAP and NYSCAP (formerly NYSNIP) are required to be enrolled in NYSCAP.

Under ESAP, eligible households may now have SNAP certification periods of up to 36 months.

ESAP-eligible clients can download the application form (LDSS-5166 form) or call DSS OneNumber at 718-557-1399 to have the form mailed to them. The application can be completed in hard copy and submitted by mail to:

Centralized Mail Unit
PO Box 29008
Brooklyn, NY 11202

All applications for SNAP will be evaluated for the ESAP extended certification period of 36 months, regardless of whether the LDSS-5166 form is used, or if the regular application is submitted through ACCESS HRA or by mail.

The initial application requirements for households that appear to be ESAP-eligible are the same as for any SNAP applicant household. For recertifications, form LDSS-5166 should be used and can be uploaded using the ACCESS HRA mobile app.

Those who are completing a new application should submit using fax/email/mail in order to ensure timely application registration date:

Fax: 917-639-1111
Email: MARUfax@hra.nyc.gov

Households that submit a complete applications with necessary documentation can expect to be evaluated for expedited SNAP (E-SNAP) with 7 days and for recurring SNAP benefits within 30 days. As a reminder we continue to operate under a partial SNAP interview waiver which means that applications are being processed even if a client is not contacted by HRA.

As a reminder, SNAP applications can be submitted by community organizations on behalf of clients by serving as an authorized representative for the client. Clients may authorize a representative to submit applications and communicate with HRA on their behalf.

To become an authorized representative, service providers will need to obtain a signed copy of the SNAP Authorized Representative Request Form and complete the application on the individual's behalf on ACCESS HRA by doing the following:

1. Once you have the signed and completed authorization in hand, create an account for the individual at gov/accesshra by selecting a username (this could be a username or email address), password and answering one security question. If the individual does not have an e-mail address, please select the Username option.
2. While completing the SNAP application, you will be asked to indicate if an Authorized Representative has been appointed to represent the individual. Indicate "Yes" and enter the information requested.
3. At the end of the application, you will need to initial the application as the authorized representative, using your own initials.
4. After submitting the SNAP application, immediately download the HRA Mobile Application at nyc.gov/accesshramobile. Using the same credentials that you used to login to the website, upload the completed and signed Authorized Representative Request Form referenced above, connecting it to the pending case. The form must be complete, signed and dated by both parties. If this step is not completed appropriately, the application will not be able to be processed. If you are unable to immediately link to the case, please note that application registration only occurs on business days and there is occasionally a delay in the Application Registration process, so the application may have not been registered yet. Please try again later.

It is recommended, but not required, that all applicants/providers use the Supplemental Nutrition Assistance Program (SNAP) Authorized Representative Request Form (LDSS-4942) when designating an authorized representative. However, if the Authorized Representative form cannot be completed and submitted, the applicant/provider may write a letter with the relevant information from the form to designate an authorized representative.

Benefit cards are sent directly to clients by mail via the State's vendor. There is no need to come into a service center to request a card or receive a replacement CBIC card. If an emergency card is needed for a new applicant who is eligible for expedited SNAP or an immediate needs grant, applicants can visit any open HRA center to request a Vault Card (temporary benefit card). Note that State photo cards cannot be issued in-person or through the mail for clients who never had their photo taken as part of the prior Automated Finger Imaging System (AFIS) process which has been eliminated by the State.

Clients can request a replacement card from the State by calling EBT Customer Service at 888-328-6399 for account information or to request that a replacement Electronic Benefit Transfer (EBT) card for SNAP or Cash Assistance be mailed. For anyone having difficulty accessing a replacement card by phone, cards can also be requested by setting up an online EBT account. Clients can use this account to request a replacement card, check card balance, review transaction history, change a PIN, and more.

If an EBT card is lost or stolen, it must be reported to NYS EBT Customer Service right away at 888-328-6399 or ebtEDGE to disable the old card.

Replacement cards requested online or by telephone will be mailed to the address on record in 7 to 10 business days.

For the purposes of proof of identity for receipt of benefits, HRA does not require a photo ID. New York State and New York City operate a public benefits eligibility process whereby if individuals can provide a Social Security Number and the correct name and date of birth, no additional identification documentation is required. In some cases, HRA can also accept an attestation from someone who knows the individual applying for benefits.

Under federal broad-based categorical eligibility, most SNAP households are not subject to a resource or asset test. The only income-eligible households that are subject to SNAP resource limits are households that contain individuals who are disqualified from receiving SNAP benefits due to an intentional program violation (IPV) or sanction, and households that contain an individual who is aged or has a disability and have gross income in excess of 200% of the federal poverty level. For these households, assets/resources for SNAP recipients must fall below the following limits:

• $4,250 for households that contain at least one person who is aged (60 years of age or older) or disabled.
• $2,750 for all other households which are subject to the resource test.

For the purposes of SNAP eligibility, funds that could be made available for the purchase of food are considered assets, such as money in a bank account. Equity in a home is not considered money that is available for the purchase of food and is thus not counted in the asset calculation for SNAP eligibility.

In response to questions received on Community Partners call, below we have outlined eligibility criteria for Emergency Assistance for Families (EAF). EAF is a federally-funded program dedicated to meeting the emergency needs of families with children. Applicants who need emergency assistance with rent arrears or utility arrears may be eligible for an EAF/One-Shot Deal payment to prevent eviction or foreclosure, or utility disconnect. HRA will evaluate households for EAF eligibility at the time of application for emergency assistance or a rental subsidy program.

• The applicant household must contain either
  • An individual with a medically verified pregnancy;
  • or a child under the age of 18;
  • or an individual age 18 and attending full-time secondary school or the equivalent level of vocational or technical training
• The child must be currently living with an adult related by blood, marriage, or adoption
• The child, parents, or other eligible relatives must be without immediately accessible resources necessary for meeting their needs, and those needs cannot be met by an advance allowance
• The child must be requiring emergency assistance to provide living arrangements for them in a home
• The emergency could not have been foreseen by the applicant and was not under their control

Financial Eligibility for EAF

• Gross available income of the applicant on the date of application must be at or below 200% of the poverty level for that household size
  • These standards DO NOT apply to households receiving child protective, child preventative, or any other child welfare services paid for under EAF (such households must, however, include one member in receipt of CA or SSI and/or SSP at the time of EAF determination)
• The applicant must be without the resources to meet the emergency need (income, money on hand, bank accounts, etc.)

Individuals can file an application for emergency assistance/One-Shot Deal and/or get more information using ACCESS HRA.

Click here for detailed information on the grants and programs available which include Emergency Assistance Grants like One Shot Deals and Special Grants for active Cash Assistance cases, FHEPS and CityFHEPS rental assistance programs and Homebase services. Feel free to share and refer to the following supporting documents:

• Landlord/Property Owner Letter
• One Shot Deal Guide/FAQs (English, Spanish)

Repayment and EAF

If a household is found eligible for EAF, they may still be required to repay a portion of the EAF grant. If rent arrears exceed the monthly shelter allowance for public assistance, then the excess portion of the grant is subject to repayment. Utility arrears paid with EAF may be recoverable if the household's gross monthly income on the date of repayment is more than the monthly standard of need for public assistance.

Emergency assistance grants /One-Shot Deals are also available for single adults and childless couples.

The Consolidated Appropriations Act of 2021 created two temporary SNAP eligibility exemptions for students enrolled at least half-time in an institution of higher education in response to the COVID-19 pandemic. This legislation expanded SNAP eligibility by providing temporary exemptions from SNAP student eligibility requirements to two groups of college students:

• Students eligible for a work study program (actual participation in a program was not required);
• Students with an Expected Family Contribution (EFC) of $0 on their Free Application for Federal Student Aid (FAFSA).

The temporary student eligibility exemptions are scheduled to end because the federal public health emergency (PHE) expired on May 11th, 2023. Following the PHE expiration on May 11, 2023, the temporary exemptions will remain in effect for an additional 30 days and during this period, SNAP applications and recertifications can continue to be processed using the temporary exemptions. This means that the temporary student exemptions end for initial SNAP applications filed on or after June 10, 2023. For ongoing households, the temporary exemptions end at the household's next recertification, beginning July 1, 2023.

Timeline for Expiration of Temporary Student Exemptions

• For new applications, the temporary student exemptions can be applied to applications submitted on or before June 9, 2023. After that date, only the permanent exemptions can be considered when determining eligibility.
• For students recertifying, the temporary student exemptions can be applied to recertifications submitted by June 30, 2023. Recertification applications submitted through June 30, 2023, must be processed using the temporary student exemptions, regardless of when the recertification is processed or the household's expiring certification end date. Recertifications submitted on or after July 1, 2023, must be processed using only the permanent exemption criteria. Students in households that submit their recertification application by June 30, 2023, and are recertified retain their temporary student exemption until their next recertification.

The DOE sent an email on May 17, 2023, to all students with an EFC of $0, informing them of their potential eligibility for SNAP, the timeline of the expiration of the temporary exemptions, and how to apply.

This DOE email may serve as verification of a student's EFC of $0 if they submit a new SNAP application on or before June 9, 2023, or submit a recertification on or before June 30, 2023.

OTDA has developed an End of the Temporary COVID-19 SNAP Student Eligibility Exemptions—Frequently Asked Questions (FAQ) document which outlines important information about the end of the temporary student eligibility exemptions and how some students may remain eligible for SNAP due to at least one of the permanent student eligibility exemptions. The FAQ can be accessed by visiting the OTDA College Student Expanded SNAP Rules.

In response to a question received on our community call, we want to clarify how SNAP eligibility would be determined for a child in receipt of SSI. A child receiving SSI would not be eligible for their own SNAP case, but would be considered a mandatory household member with their parent/guardian. Both the SSI income and the income of their parents/guardians would be included in the budgeting and eligibility determination for their household.

HRA is still screening CA applicants for substance use issues, and, if needed, connecting them to remote telephonic substance use assessment and/or treatment. However, the requirements that would normally apply to clients in substance use treatment programs, are currently waived and HRA is not taking negative case actions for noncompliance.

Clients may also receive Case Management services to support substance use treatment compliance, as well as other services such as medical and/or mental health services. HRA Customized Assistance Services (CAS), which oversees this program, is conducting proactive outreach to HRA clients receiving substance use treatment. CAS offers support with treatment, and with COVID-19 and other wellness related issues and provides referrals when appropriate.

Clients who complete qualifying substance use treatment programs and who owe child support arrears to NYC DSS may qualify for the Office of Child Support Services Parent Success Program, which can reduce their DSS child support debt. Clients can ask their substance use treatment provider about the Parent Success Program.

HRA now offers on demand interviews for all new applicants and existing recipients for Cash Assistance & the Supplemental Nutrition Assistance Program (SNAP ). Clients receive instructions to contact the on-demand call center in Cash Assistance related correspondence from HRA as well as in ACCESS HRA when submitting a new application or recertification.

• SNAP On-Demand Interviews: 718-SNAP-NOW (718-762-7669) 8:30 AM- 5:00 PM, Monday - Friday 
• Cash Assistance On-Demand Interviews: (929-273-1872) 8:30 AM- 5:00 PM, Monday - Friday 

To minimize the time a client waits on hold, the SNAP/CA on demand system allows callers to request a call back rather than wait on hold. This option will keep a caller's place in line and they will receive a call back for their interview when the call center reaches their place in the queue.

The Office of Community Outreach/DSS-HRA developed a comprehensive guide for community partners to better assist clients with their Cash Assistance (CA) or Supplemental Nutrition Assistance Program (SNAP) application phone interview requirement. This resource provides helpful insight and best practices for system use with an emphasis on the benefits of the call-back feature.

The guide can be accessed here and can be ordered for distribution and use on the DSS Design and Print Ordering System (DPOS). Please note that the resource can be found in the "SNAP and Food Program" section of the Outreach Catalog. The easiest way to locate the document is by entering "FLY-1152" in the "Search Product" field. 

Community Partners interested in ordering materials from HRA and ordering for the first time, should email DPOS (Design and Print Ordering System) Customer Service at DPOSCustomerService@dss.nyc.gov to have their organization/agency registered in the system. Once completed, the requestor will receive an email with a link to create an account, allowing their organization/agency the ability to order from HRA's catalog.

Organizations and agencies with already existing DPOS accounts, should log into their account using the appropriate link below:

• For other NYC Agencies: https://nycdssagencies.myprintdesk.net/
• For (CBO) NYC DSS Partners: https://nycdsspartners.myprintdesk.net/

Clients who have questions regarding an existing application or case should continue to visit the ACCESS HRA website at nyc.gov/accesshra or call the DSS OneNumber (formerly HRA Infoline) at 718-557-1399.

Effective immediately, certain SNAP households are now permitted to have two EBT cards with access to their SNAP benefits. For a SNAP household to be eligible for a second EBT card, the SNAP household must include two parent(s)/guardian(s) who:

• Are both on the SNAP case,
• Live in the household full-time, and
• Are over the age of 18 or, regardless of age, are a parent/guardian of a minor child.

Households that meet the above criteria may request an additional EBT card by:

• Calling the DSS OneNumber at 718-557-1399
• Going into a Benefits Access Center or SNAP Center
• Going to the Over-the-Counter site at 227 Schermerhorn Street in Brooklyn

The second card does not entitle a SNAP household to any additional SNAP benefits. Both EBT cards are associated with the household's SNAP case and transactions made using either card will draw down from the same SNAP account. The second EBT card will contain the payee/head of household's name and the name of the second parent/guardian in the household. Each card will have its own card number.

As of April 25, 2023, the Office of Temporary and Disability Assistance (OTDA) is using the new short code phone number "696832" to send all future SNAP and P-EBT related text messages to households.

Since 2020, OTDA has employed largescale text blasts to inform households of P-EBT issuances, as well as the termination of supplemental SNAP Emergency Allotments. The most recent targeted text effort sent messages from 877-902-0684. Moving forward, text messages are no longer being sent from 877-902-0684, and is instead being sent from the short code "696832." Messages received from the short code phone number "696832" are legitimate and not a scam or spam.

As of June 1, 2023, the EID increased from 50% to 62%. The work expense disregard remains as $150 per month. The 2023 poverty level guidelines are used to determine the maximum earnings that can count toward the EID.

Note: Based on policy changes that were included in the enacted 2022-23 New York State budget, effective October 1, 2022:

• The 185% Gross Income Test (GIT) and the Poverty Level Test were eliminated;
• The eligibility to receive the EID was expanded to all households with earned income; and
• The budgeting methodology was changed to apply the EID prior to the work expense disregard.

The State OTDA approved the City's request to waive the regulation requiring households in receipt of Cash Assistance to complete the six-month mail-in recertification if the household is identified as having no earned income in order to maintain eligibility for CA benefits.

These households are still required to complete a recertification once every twelve (12) months and to report any changes to the household circumstances (composition, income, etc) within ten (10) days of the change.

Households receiving CA will be reminded of their 10-day reporting requirement by HRA in the first month they would normally receive their 6-month mailer. The notice also provides information on how they can submit changes to their circumstances to the agency.

Following legislation signed by Governor Hochul, the Office of Temporary and Disability Assistance has established a Restaurant Meals Program (RMP). The RMP allows certain households, who may not have access to what they need to properly store and prepare food or who may not be able to prepare meals themselves, to use their Supplemental Nutrition Assistance Program (SNAP) benefits to purchase prepared meals at participating restaurants at a discounted rate. When using SNAP benefits, these households will receive a 10% discount on the cost of their meal. Participating household will be responsible for covering the entire, discounted cost of their meals, when purchasing prepared meals participating restaurants.

The pilot, which began in Monroe County in December 2023, is now expanding to New York City. Currently, there are three participating restaurants in NYC. Additional restaurants are expected to be added. Those eligible for RMP can use their SNAP benefit at any participating restaurant.

Restaurant Participation

Through targeted outreach, a selection of restaurants expressed interest and applied for approval to become an authorized SNAP retailer and participate in the RMP. Not all NYC boroughs have participating restaurants at this time, but more will continue to be onboarded as the program grows.

An updated list of participating restaurants can be found here. As new restaurants are onboarded, they will be added to the website.

Eligibility

To be eligible to purchase prepared meals at restaurants participating in the RMP, all members of the SNAP household must be either:

• elderly (age 60 or older);
• have a disability as defined for SNAP (receives disability benefits from a government agency because of a disability considered permanent);
• experiencing homelessness (including those residing in shelter);
• a spouse of a SNAP recipient who is eligible for the RMP.

There is no separate application process for SNAP households to participate in the RMP. RMP eligibility is established systemically by HRA/DSS by the presence of certain attributes on the household’s SNAP case, such as age of all household members, the Aged/Disabled indicator, the Shelter Type code, and the Relationship indicator.

SNAP household that are eligible to participate in the RMP, have their benefit case automatically updated with an RMP indicator. This means that eligible households may purchase food/meals at participating restaurants without having to make any changes or updates to their cards.

Households identified as RMP eligible will receive notices from HRA, letting them know that their household may participate in the RMP. Conversely, when a household who previously participated in the RMP no longer meets the criteria to participate due to a change in circumstances, a notice will be issued to explain that the household is no longer eligible for the RMP.

All SNAP households can confirm their own RMP eligibility status by visiting ebtEDGE and creating or logging into their account. If the household is creating a new ebtEDGE account, they will need their CBIC/EBT card number, PIN, and an email address.

Once logged into the home page, in the “Account Information” section, the cardholder will see a thumbs up icon with “Account is Restaurant Meal Program Eligible” if the household is eligible for the RMP. If the household is not eligible for the RMP, the “Account is Restaurant Meal Program Eligible” message will not be present in the “Account Information” section.

Note: Applicants/Participants can also see the eligibility message for RMP on the ebtEDGE Mobile App.

Since clients will be using their SNAP benefits, they should check their SNAP benefit balance by calling 1-888-328-6399 or visiting ebtEDGE to ensure that they have sufficient funds in their SNAP EBT account prior to purchasing a meal at a participating restaurant.

If a household meets the criteria to participate in the RMP and attempts to purchase a prepared meal but does not have sufficient funds to cover the entire, discounted cost of their meal, the household will be responsible for covering any remaining balance with funds other than SNAP benefits.

If a household does not meet the criteria to participate in the RMP and attempts to use their SNAP benefits to purchase a prepared meal at a participating restaurant, the transaction will be declined, the household will not be eligible for the RMP discounted rate and will be responsible for covering the full cost of their meal with funds other than SNAP benefits.

For more information on the Restaurant Meal Program, click here.

For restaurant owners who would like to learn more, click here. Restaurant owners that are interested in enrolling into the program should contact NYSRMP@otda.ny.gov.

New Yorkers who participate in the Supplemental Nutrition Assistance Program (SNAP) can get a pre-assembled box of locally grown farm-fresh fruits and vegetables for half off the price of a full box. Prices vary by site. Each box contains six to 10 items and must be pre-ordered one week in advance.

Find participating sites on the DOH website and instructions for ordering a box here.

Find Food Support is a website using a Google Maps tool to help individuals locate sources of free food in their communities. Google partnered with No Kid Hungry, FoodFinder, and the United States Department of Agriculture to identify more than 90,000 food support sites including food banks, food pantries, and school lunch pick-up locations across all 50 states.

Use the pantry locator to find locations that offer free food (food pantries and soup kitchens). Hours and locations are subject to change. It is possible additional food locations are open but not featured on this map. We recommend calling to ensure locations of interest are open.

Plentiful Pantry App is an app that lets New Yorkers find food pantries and make reservations ahead of time. There is a map of pantries all over NYC with over 300 locations. With Plentiful, pantries can easily keep track of clients, and clients can manage pantry visits directly from their phone. Pantries use Plentiful to manage reservations and communicate with clients. Clients get reservation reminders on their phone. Plentiful was created by The New York City Food Assistance Collaborative, a coalition of public and private organizations working to alleviate hunger in New York City. Collaborative members include the NYC Mayor's Office of Food Policy, City Harvest, United Way of New York City, the New York City Human Resources Administration - EFAP, and the New York State Department of Health Hunger Prevention and Nutrition Assistance Program.

The NY Common Pantry (NYCP) Mobile Pantry Program helps to increase access to fresh produce and nutritious groceries through collaboration with community-based organizations. The program reduces food insecurity in the community by engaging families that do not have access to free food through traditional channels like food pantries and other resources by bringing food closer to where they live and by removing barriers such as transportation costs.

Please contact mobilepantry@nycommonpantry.org for Mobile Pantry site locations and additional information.

Health Bucks

Health Bucks are $2 coupons that can be used to purchase fresh fruits and vegetables at all NYC farmers markets. For every $2 spent at farmers markets using SNAP on an EBT card, you can get $2 in Health Bucks, up to $10 per day. Health Bucks are available year-round at NYC farmers markets that accept EBT. Learn more about the program, which is run by the Department of Health and Mental Hygiene.

Get the Good Stuff

New Yorkers who participate in SNAP can get free fruits, vegetables and beans at certain NYC supermarkets through Get the Good Stuff, a NYC Health Department program. For every dollar spent using SNAP benefits on eligible fruits, vegetables and beans, you can get a matching dollar (up to $10 per day) to spend on your next purchase of eligible foods. The matching dollars are added to a Get the Good Stuff pink card that is scanned at the register before payment. Learn more about the program and get store locations.

City Harvest Mobile Markets provide free fresh produce throughout the five boroughs. The Mobile Markets are open from 9:30 to 11:30 am. Each site may have its own eligibility criteria to receive free food. See a list of Mobile Markets by borough.

The Community Food Connection (CFC), formerly the Emergency Food Assistance Program (EFAP) provides supplemental food and funding to more than 500 soup kitchens and food pantries throughout the five boroughs of New York City. Our new model of emergency food distribution will provide a variety of fresh produce, and shelf-stable and frozen foods, and increased flexibility when ordering and setting up convenient deliveries.

For more information on DSS' Community Food Connection and to join our providers network, contact 929-221-7679 or complete the sign-up form here under Contact Us.

The Hunter College Center for Food Policy created food resource guides for 59 New York City neighborhoods. Each resource guide includes information related to food access within the community, such as the location and hours of food pantries, meals for students and seniors, delivery services for people with disabilities, and resources for immigrants.

CityFHEPS is a rental assistance supplement administered by HRA/DSS to help individuals and families find and keep housing. CityFHEPS is available to eligible individual adults, adult families, and families with children, who reside in DHS and HRA shelters, as well as households in the community at risk of homelessness.

Guidelines for Lease Start Dates and Rent Proration

To determine the appropriate start of the lease, staff and providers must be mindful of the two possible scenarios:

Scenario 1: When packets are submitted by the 20th of the month (1st to 20th), the lease should be for the first of the first of the following month, and landlords will receive proration back to the date the packet is approved. 

Scenario 2: When packets are submitted between the 21st and the last day of the month (21st to 31st), the lease will be for the first of the month after the following month, and landlords will receive proration back to the date the packet was approved. The following examples help clarify: 

• A CityFHEPS packet is submitted on June 3rd. The lease start date should be July 1st.
• A CityFHEPS packet is submitted on June 20th. The lease start date should be July 1st.
• A CityFHEPS packet is submitted on June 21st. The lease start date should be August 1st.
• A CityFHEPS packet is submitted on June 25th. The lease start date should be August 1st.

Expiration of the CityFHEPS Time Limited Zip Code-Based Landlord Bonus

The CityFHEPS Time Limited Zip Code-Based Landlord Bonus (“landlord bonus”) expired on June 30, 2024, and is not being extended at this time. The landlord bonus may only continue to be issued under the following conditions:

• A CityFHEPS applicant was issued a shopping letter and linked to unit before June 30, 2024; and
• The applicant’s CityFHEPS packet is submitted and approved on or before July 31, 2024.

The NYC Department of Housing and Preservation & Development (HPD) designated certain zip codes in NYC as expanded housing opportunity areas. Since rents tend to be higher in these zip codes, CityFHEPS offers a landlord bonus of two month’s rent to landlords in these zip codes who accept a CityFHEPS voucher holder at their market rate rent. Stabilized rents already at or below the CityFHEPS maximum are not eligible for this bonus. CityFHEPS packages submitted for approval in one of the zip codes identified on the Time Limited Zip Code Based CityFHEPS Landlord Bonus (DSS-8u) were eligible to receive a landlord bonus in the amount of two month’s rent through June 30, 2024.

For more CityFHEPS resources and information click here.

In 2022, Manhattan Community Board 7's Senior Task Force sponsored a virtual housing education series for older adults on obtaining housing, maintaining housing, and thriving in housing. Please click on the links below to view each webinar.

• Session I - Obtaining Housing: Learn how to navigate the housing search process, including waitlists, housing lotteries, income verifications, and types of affordable housing.
• Session II - Maintaining Housing: Resources to help tenants maintain housing, including rental assistance, benefits and entitlements, and basic human rights.
• Session III - Thriving in Housing: Community resources and organizations working in CB7 that can help tenants thrive in their housing. Some of these resources might be available to you as well.

The federal government continues to enact an all-of-government effort to ensure renters and landlords can take advantage of the relief available to them on a local level.

As part of that effort, the federal Consumer Financial Protection Bureau (CFPB) has developed a new tool, the Rental Assistance Finder that allows renters and landlords to find rental assistance programs in their area.

The Public Engagement Unit's Tenant Helpline serves as a one-stop shop to inform New York City tenants about their rights and connect them to housing-related resources, including free legal services. Because tenants who call the helpline are frequently experiencing a range of connected hardships, the Helpline also offers assistance with additional City programs like SNAP, Cash Assistance, Homebase, and One-Shot Deals, etc and helps with applying for State programs like rent relief and unemployment insurance. If you are at risk of eviction or experience a housing-related issue, please call 311 and ask for the Tenant Helpline.

The Tenant Resource Portal is a tool which provides personalized information to help individuals learn about their rights and maintain stable housing. This eviction prevention tool was designed by the Mayor's Office to Protect Tenants (MOPT) and the Mayor's Public Engagement Unit's (PEU) Tenant Support Unit (TSU) to help renters navigate public and private resources that can stabilize their housing situation. A tenant seeking help will be taken through a series of questions and directed to the most useful resources based on their responses. MOPT and PEU have included resources from multiple city agencies, Legal Service Providers, and Community Based Organizations. Click here to visit the Tenant Resource Portal.

The Mayor's Office to Protect Tenants (MOPT) and the Mayor's Public Engagement Unit's (PEU) Tenant Support Unit (TSU) have created an online tool to help renters in New York City navigate public and private resources that can stabilize their housing situation. A tenant seeking help will be taken through a series of questions and directed to the most useful resources based on their responses, including information about free legal services for tenants through HRA's Office of Civil Justice (OCJ). MOPT and PEU have included resources from multiple City agencies, Legal Services Providers, and Community-Based Organizations.

Legal Services Providers or Community-Based Organizations are encouraged to recommend additional resources using the online feedback form.

This page is updated regularly as new information is made available. Please visit the Tenant Protection site.

Mayor's Office to Protect Tenants – Resource Guides

The Mayor's Office to Protect Tenants created resource guides for tenants and residential property owners to help those struggling as a result of financial hardship caused by the pandemic.

Download a Resource Guide for Residential Owners, The guide summarizes programs through which owners can access rental arrears, foreclosure protections, loans, and individualized assistance.

The Tenant Flyer provides useful information for tenants who may be struggling to pay rent or facing eviction. Download the flyer from the MOPT website.

The Family Homelessness and Eviction Prevention Supplement (FHEPS) payment standards and utility allowance amounts have increased. Download the updated payment standards and utility allowances

Connecting DHS clients to permanent housing is a key priority for the agency, and we have maintained a strong focus on rehousing throughout the pandemic. We want to encourage landlords who may not have worked with the City in the past to rent units to families and individuals leaving the DHS shelter system. The majority of DHS clients exit with a rental subsidy such as CityFHEPS – in addition to rent, these subsidies come with a variety of other benefits to landlords and brokers, including an upfront landlord incentive payment and brokers' fees. In this challenging economic climate, the City rent subsidies provide a tangible financial upside to landlords. Renting to DHS clients is a win for both those households who can exit shelter and the owners who receive upfront incentives and ongoing subsidized rent. Download the rent subsidy flyer. We encourage you to share this information with landlords and brokers in your community to help us both connect households to permanent housing and support local property owners.

Tenants who were rejected at renewal for their CityFHEPS for being over income and are still in the same unit but having issues with paying their rent can now resubmit their renewal application at the higher income threshold of 80%amI.

The best way to return a completed and signed CityFHEPS Renewal Request form is to email it along with images of all supporting documents to RAPrenewals@hra.nyc.gov. Applicants can also mail the completed and signed form along with copies of all supporting documents to the Rental Assistance Program Unit, 109 E 16th Street, 10th Floor, New York, NY 10003.

Strengthening City FHEPS

• This package of reforms to the CityFHEPS program will make vouchers more widely accessible and easier to use more quickly. Additional information will be shared as the reforms are implemented:
• An expansion of CityFHEPS eligibility to include single adults working full-time on minimum wage, even if the income is slightly higher than 200 percent of the federal poverty level,
• Reducing the monthly contribution by CityFHEPS tenants who move into single-room occupancy units from 30 percent of their income to a maximum of $50 per month,
• Reducing the number of hours families are required to work to become eligible for CityFHEPS from 30 to 14 hours per week,
• Covering the cost of apartment application fees for New Yorkers living in New York City Department of Homeless Services shelters,
• Allowing CityFHEPS voucher-holders who choose to secure an apartment that rents above the CityFHEPS maximum to supplement their voucher by contributing up to 40 percent of their income,
• Expanding Supplemental Security Income (SSI) eligibility for CityFHEPS families from an adult in the household in receipt of SSI to any household member in receipt of SSI, such as a child,
• Piloting a limited bonus equal to one month's rent for landlords renting to CityFHEPS voucher-holders in high-cost neighborhoods,
• Significantly increasing staffing at the New York City Department of Social Services (DSS) to speed up voucher processing and increase placements,
• Significantly increasing New York City Human Resources Administration staff presence in Housing Court to ensure that eligible clients receive quick access to financial assistance that will allow them to stay in their homes, and
• Creating consistency across CityFHEPS, Emergency Housing Vouchers (EHV), and the Special One-Time Assistance (SOTA) program by providing a "unit hold" incentive payment equal to one month's rent for landlords who agree to hold an apartment while an EHV holder or SOTA participant's materials are processed.

About CityFHEPS

CityFHEPS is one of the programs that provides ongoing rental assistance. This is a benefit that is made available to clients who are in shelter or for some individuals facing eviction. Learn more about CityFHEPS eligibility for community tenants. Learn more about eligibility for households residing in shelter.

CityFHEPS information is available in additional languages

In the community, Homebase and HRA's Adult Protective Services (APS) program can help eligible clients facing eviction obtain rental assistance. CityFHEPS letters are generated by the Homebase or APS program and given to the client by the client's case manager at the time they are created. Clients can find the address and phone numbers for the Homebase location that serves their zip code on our website, and access information about Homebase in numerous languages.

In DHS shelter, most CityFHEPS shopping letters are generated automatically through a data match and issued to the client's shelter through the DHS CARES system. After a letter is generated, it is placed in the shelter Provider's folder in the S drive and in the CARES system. Providers are instructed to check these folders on a regular basis. Additionally, a shelter case manager can request a letter if they don't see a letter for their client in their folder. Usually, letters are generated within 24 hours after the request.

For existing CityFHEPS clients in shelter, we continue to operate the program with some modifications to our usual process:

• For clients whose eligibility is based on employment, they will still be eligible to rent housing with City FHEPS even if they have reduced or lost work during the pandemic.
• We will automatically reissue City FHEPS shopping letters as they expire. There is no need to reapply.
• For apartment inspections, we have created a virtual viewing and walk-through process. Clients are also able to view apartments virtually.
• HRA is still processing and issuing rental assistance checks.

CityFHEPS Processing Delays

In response to a question on our weekly call about delays in CityFHEPS being processed at shelters, DHS is able to provide training to any shelter sites if submissions are found to be incomplete or inaccurate, which can result in processing delays.

CityFHEPS Renewals

The best way clients can return their completed and signed CityFHEPS Renewal Request form is to email it along with images of all supporting documents to RAPrenewals@hra.nyc.gov. Clients can also mail the completed and signed form, along with copies of all supporting documents, to Rental Assistance Program Unit, 109 E 16th Street, 10th Floor, New York, NY 10003. The Rental Assistance Unit remains closed to the public at this time.

Household Income Limits for CityFHEPS Renewals

In accordance with DSS's recently published final rule, total household income limits for CityFHEPS renewals will now be based on Area Median Income (AMI) instead of the Federal Poverty Level (FPL). Previously, the maximum gross income for households was up to 250% of the Federal Poverty Level (FPL).

Effective immediately, a household may have gross income up to 80% of the Area Median Income (AMI) to qualify for a CityFHEPS renewal. View the New York City AMI Chart on the HPD website.

CityFHEPS New Payment Standards

The CityFHEPS payment standards increased on January 1, 2024. The FHEPS payment standards did not change.

The Payment Standard refers to the maximum number of bedrooms for which HRA will pay. Payment Standards are based solely on the number of individuals residing in the household. HRA will allow one bedroom or sleeping area per two individuals. Any utilities paid by the tenant must be subtracted from the payment standard.

Some important information about payment standards for CityFHEPS participants:

• The CityFHEPS payment standards increased on January 1, 2024.
• The payment standards are applicable to applications for CityFHEPS with a lease start date on or after 1/1/2024
• The payment standards are applicable to CityFHEPS clients during their annual renewal, if they produce a lease that shows an increased rent amount within the allowable limit
• Landlords of existing CityFHEPS clients cannot increase the rent amount mid-year unless the unit is subject to government regulations with respect to allowable rents.

CityFHEPS Maximum Rent Amounts (effective 01/01/2024)

FHEPS Maximum Rent Amounts

CityFHEPS Employment Requirement

• Families who currently have a CityFHEPS shopping letter due to employment status will be able to use their letters to find an apartment, regardless of loss of employment or reduction in hours.
• Families who were working and would otherwise have become eligible for CityFHEPS, but for the economic disruption caused by COVID-19, can also receive a shopping letter by submitting their unemployment information to HRA and the Department of Homeless Services (DHS).

HRA will automatically reissue new CityFHEPS shopping letters to people in shelter who were previously eligible as their current letters expire.

To align rental assistance levels for HASA clients with the CityFHEPS program changes, are providing rental assistance grants to HASA clients in private-market apartments up to the NYCHA Section 8 payment standard. Over 55% of HASA (HIV/AIDS Services Administration) clients reside in independent, private-market apartments. These maximum rent levels can be found on the DSS website on the CityFHEPS page

The State FHEPS program is a rent supplement for families with children who receive Cash Assistance and have been evicted or are facing eviction, who lost their housing due to a domestic violence situation, or who have lost their housing because of health or safety issues. Formerly known as the Family Eviction Prevention Supplement (FEPS), the program has been expanded to include survivors of domestic violence and their children. The administration of this State program has transitioned from the State to the City. Potentially eligible families must have an active Cash Assistance case and will be screened for this benefit once an Emergency Grant and/or ongoing Cash Assistance application has been received. There is no dedicated State FHEPS application. Clients can only be considered for the program by applying for Cash/Emergency Assistance. Cash/Emergency Assistance applications are available on ACCESS HRA or at open HRA Benefits Access Centers. State FHEPS information and documentation for providers, landlords and brokers can be accessed in multiple languages on our FHEPS page.

Updates on FHEPS

The maximum FHEPS rent levels will increased in line with our State approved FHEPs plan. The new levels now match those of CityFHEPS as set by the standards adopted by NYCHA. Families potentially eligible for FHEPS will receive shopping letters with the new levels. Those with shopping letters at the old rates may request a new letter by coming into a Homebase office, by telephone, or email. For those who are already in receipt of FHEPS may request an increase at the time they receive a new lease/rental agreement if their rent goes up.

In response to questions received on our monthly call, walk-in appointments are available at Homebase offices, but we strongly encourage clients to schedule an appointment for everyone's safety and efficiency in processing applications. For those who are requesting a revised shopping letter, walk-ins are appropriate. HASA rent levels are already at the same level as CityFHEPS. FHEPS rent levels have increased to meet the level of CityFHEPS and HASA, thus HASA clients with shopping letters will not see an increase in levels.

OTDA and HRA have an approved plan to raise the FHEPS rent levels to 108% of the FMR, aligning to the change the City made last year for CityFHEPS payments. The new plan is effective as of February 16th. Listed below are the newest FHEPS Payment Standards. For more information and updated forms, visit our FHEPS page.

• Pursuant to State waiver, an eviction proceeding is not required for FHEPS eligibility.
• The State Hardship Declaration along with a rent demand or other written threat of eviction can be used in lieu of an eviction proceeding for FHEPS eligibility.
• The signature waiver used for Cash Assistance can also be used for the FHEPS application.
• The extenuating circumstances requirement, to permit arrears in excess of $9,000, is fulfilled by the Hardship Declaration.
• A Policy Bulletin has been shared with staff providing guidance on these updated rules.

Hardship declaration forms are available to download in 20 languages on the New York Courts EEFPA webpage.

The FHEPS A and FHEPS B payment standards and utility allowance amounts have increased. Download a revised table of allowance levels.

The following temporary changes to the FHEPS A program have been extended until December 31, 2023:

• Waiver of the court action requirement and acceptance of a rent demand letter.
• Increase in the rent arrears amount without documentation of extenuating circumstances to $20,000.

Governor Kathy Hochul signed a package of legislation to support residents of public housing and improve conditions in the New York City Housing Authority. Legislation S.7859-A/A.8612-A requires NYCHA to create and maintain a searchable database of ticket numbers showing complaints filed by residents. Legislation S.72-A/A.9387-A requires that data of outstanding code violations in public housing developments be maintained in the same manner as it is for privately owned housing.

Legislation S.7859-A/A.8612-A requires NYCHA to have a searchable database of ticket numbers, which will expand transparency and accountability in the authority's operations. Ticket numbers and complaints will be viewable by the public, but will exclude personal information about the residents who file any grievances.
Learn more about the NYCHA legislative package

Animal Haven's Pet Owner Eviction Project, in partnership with the Mayor's Office of Animal Welfare and NYC Emergency Management's Animal Planning Task Force, connects vulnerable tenants at risk of losing their pets while facing a potential eviction with free and low-cost resources. For more information and assistance, individuals can call the Animal Care Centers of NYC at 212-788-4000 and visit the Mayor's Office of Animal Welfare website.

The Department of Social Services (DSS)/HRA will participate in a pilot program beginning February 21, 2023, to assist tenants at the Brooklyn Civil Housing Court on their first scheduled court dates to apply for emergency rental assistance. To start, a brochure will be distributed at the Brooklyn Housing Court answer window, informing tenants when they are first summoned how to get HRA help before their first court date. At their first court date, those who don't have legal representation will be directed by court staff to on-site HRA staff for assistance in applying for rent arrears and ongoing assistance via ACCESS HRA. They will also be screened for and connected to legal services. Their next court date will be scheduled at least 45-days out, to allow time for HRA to process the application for those who are eligible. A centralized HRA team will expedite processing so that cases can be resolved in time for the next court date.

As of July 10, 2020, we have a streamlined process for obtaining client and case information to assist in Housing Court cases. The Enterprise Data Warehouse (EDW) will produce a consolidated report providing all relevant client and case information to assist advocates in Housing Court cases. This report replaces the numerous screens and printouts from the State Welfare Management System (WMS) that the HRA Landlord Ombudsman Service Unit (LOSU) was collecting and providing upon request. Housing Advocates can submit requests to LOSU using the newly created Housing Court Report Request Form (HPA-106).

New York City's Right to Counsel law is implemented citywide, regardless of zip code. All tenants appearing in eviction proceedings in New York City Housing Court and in NYCHA termination proceedings have access to free legal services provided by nonprofit legal services organizations supported by HRA's Office of Civil Justice (OCJ). For more information, New Yorkers can visit OCJ's website at www.nyc.gov/rtc or refer to any of the tenant resources below:

• Call Housing Court Answers at 718-557-1379 or 212-962-4795 from Monday - Friday, between 9am and 5pm.
• Call 311 and ask for the Tenant Helpline.
• Email OCJ at civiljustice@hra.nyc.gov. Please provide a name, telephone number, and a Housing Court case index number for your eviction case (if you have one) in your email.
• Contact a nonprofit law office near you. Download a list of OCJ's nonprofit law office partners that provide free legal help for tenants.

The NYC Rent Freeze Program, which includes the Senior Citizen Rent Increase Exemption (SCRIE) Program and the Disability Rent Increase Exemption (DRIE) Program, helps those eligible stay in affordable housing by freezing their rent. 

Visit the NYC Rent Freeze Program website for SCRIE and DRIE eligibility requirements.

Click here to learn more about Rent Freeze and apply.

Refer to the Rent Freeze Program website for assistance and to answer relevant questions.

Drop-In Centers (DICs) are low-barrier programs specifically targeted toward unsheltered individuals who may be resistant to accepting other services, including traditional shelters. DICs are equipped with on-site services and staff who work closely with unsheltered New Yorkers to build trust, stabilize lives, and encourage further transition off the streets and into transitional and permanent housing. These facilities can often be the first step towards helping unsheltered New Yorkers back on the path to stability.

Drop-In Centers provide baseline services with the goal of meeting immediate needs for unsheltered New Yorkers, such as showers and meals. DICs also have on-site case management services and staff, providing an immediate option for individuals who want to transition off the streets.

New Yorkers who are experiencing unsheltered homelessness and residing on the streets and/or subways can visit Drop-In Centers to receive specialized services including:

• Hot meals
• Clothing, showers and laundry facilities
• Counseling, case management services, and connections to medical care and mental health care as appropriate
• Help finding a job or applying for benefits

There are DICs in each borough and all centers are open 24 hours a day, seven days a week, including holidays.

Bronx

The Living Room
800 Barretto Street (at Lafayette Avenue)
By Subway: 6 train to Hunts Point Avenue
For more information, please contact: Noel Concepcion at 718-893-3606 or nconcepcion@bronxworks.org

Brooklyn

Gathering Place
2402 Atlantic Avenue (between Sackman Street and Jardine Place)
By Subway: A train to Broadway Junction
Phone: 718-287-2600

Manhattan

Mainchance
120 East 32nd Street (between Park Avenue and Lexington Avenue)
By Subway: 6 train to 33rd Street
By Subway: 6 train to 33rd Street
Phone: 212-833-0680 Ext. 108
Email: admin@gcnssc.org

Olivieri Center for Homeless
257 West 30th Street (between 7th Avenue and 8th Avenue)
By Subway: A, C, E, 1, 2, or 3 train to 34th Street-Penn Station
Phone: 212-947-3211

Queens

Breaking Ground
100-32 Atlantic Avenue (at 102 Street)
By Subway: J/Z to 104th Street Station

Staten Island

Project Hospitality
150 Richmond Terrace (between Wall Street and Schuyler Street)
718-720-0079, ext. 10

The City has launched a new $15 million shelter development and acquisition fund for nonprofit homeless service providers to build, own, and operate shelters. The revolving fund will alleviate the upfront financial burden that often prohibits experienced, mission-driven nonprofit homeless service providers from developing and owning their own shelter sites.
Learn more and apply for the fund

For families experiencing homelessness, or living in shelter or temporary housing may be eligible for free child care assistance. This includes families who may be sharing the housing of others due to loss of housing, economic hardship, or similar reason.

These applicants can apply for a child care assistance through MyCity which makes it easy to apply for assistance and track the status an application, follow the directions on how to apply here, select "Homelessness" as the reason for care in Section 3, and submit the application with a housing questionnaire and all other required documentation.

The Early Care & Education Programs for Families Experiencing Homelessness Flyer has more information on all early care and education programs available for families in shelter or temporary housing. Download translations of the flyer.

An allowance for storage of furniture and personal belongings is available under client circumstances involving temporary shelter, eviction, or relocation as long as eligibility for Cash Assistance or Emergency Assistance is met. Applicants and clients can apply for storage assistance through ACCESS HRA. Applicants for a storage allowance are no longer required to provide three (3) estimates before payments can be made, but the request must meet certain storage size and cost requirements. The information below outlines these allowable costs and sizes:

If a client has a lot of belongings they want to keep:

• The outreach teams will assist clients through the HRA storage process - and DHS works closely w HRA to expedite and/or address any issues
• The outreach teams try to work through all barriers to coming inside with a client, so if belongings are an issue, the teams will engage the client and work with them to consolidate or reorganize as necessary, as well as continue to work on identifying storage. Additional information can also be found in the FIA-127d Special Grant Document Guide.

DHS applicants and clients may request a reasonable accommodation at any point in time and do not need to use specific language (e.g., reasonable accommodation) in order to ask for help that they need because of a disability or medically-related condition. Applicants and clients may ask for help because of a disability from staff at any intake, assessment, or shelter location. They may complete the Reasonable Accommodation Request Form (DHS-13) and if they need assistance with completing the request form, staff can help. Please note that applicants and clients do not have to fill out the request form to request an accommodation; staff can fill out the request form on behalf of the client. Once a request is made, the request will be reviewed. If documentation is needed for a condition/need that is not obvious or apparent, supporting documentation will be needed from the client so that the request can be reviewed. Applicants and clients can use this process for any reasonable accommodation requests, including single room requests. Download the DHS Reasonable Accommodation Request Flyer.

The City has launched a new $15 million shelter development and acquisition fund for nonprofit homeless service providers to build, own, and operate shelters. The revolving fund will alleviate the upfront financial burden that often prohibits experienced, mission-driven nonprofit homeless service providers from developing and owning their own shelter sites.
Learn more and apply for the fund

The DSS Office of the Ombudsman is an independent and impartial unit whose mission is to support individuals and families experiencing homelessness in New York City, assist them on their path to fairer access to essential resources, improve their quality of life while in shelter, and advocate for a meaningful role in the decision-making processes that affect their lives. DSS Office of the Ombudsman moved from the 20th Floor of 33 Beaver Street to the 8th Floor of 109 East 16th Street, where DSS provides client-facing services. Clients can reach the DSS Office of the Ombudsman as follows:

• Email to Ombudsman@dss.nyc.gov.
• Call the DSS OneNumber at 718-557-1399 or dial 311 to report shelter complaints or request repairs. These numbers are answered 24 hours, 7 days a week.
• Call the Office of the Ombudsman at 800-994-6494, Monday through Friday from 9:00 am to 5:00 pm, to speak with a staff member.
• Meet with a Constituent Services Representative, at 109 E 16th Street, 8th Floor, Monday through Friday between the hours of 9 a.m. and 4 p.m.

While constituents always have the option of contacting DSS' Office of the Ombudsman directly, they may also submit a Constituent Grievance Form in writing to their shelter director or shelter case worker, as a way of presenting grievances concerning their receipt of DHS-funded services. The Office of the Ombudsman Brochure and the Constituent Grievance Form are available in numerous languages online

GetCoveredNYC is available to support New Yorkers through the process of signing up for the health coverage they deserve. GetCoveredNYC provides free assistance for New Yorkers seeking to enroll in health care, regardless of immigration status or income. GetCoveredNYC Specialists speak more than 20 languages and conduct outreach to proactively identify uninsured New Yorkers and help them get access to health care and other health-related benefits.

Enrolling in health insurance can be confusing and hard to navigate. A GetCoveredNYC Specialist from the NYC Public Engagement Unit (PEU) can assist with navigating the process of enrolling in health insurance.

To contact GetCoveredNYC:

• Visit http://nyc.gov/GetCoveredNYC
• Call 311 and say "Get Covered"
• Text CoveredNYC to 877877

NYC Care is a health care access program that guarantees low-cost and no-cost services to New Yorkers who do not qualify for or cannot afford health insurance. All NYC Care services are provided through NYC Health + Hospitals.

NYC Care is the nation's largest and most comprehensive initiative to guarantee health care for New Yorkers, regardless of immigration status or ability to pay.

Eligibility

• Must live in the five boroughs of New York City
• Must not qualify for any health insurance plan available in New York State
• Not be able to afford health insurance based on government guidelines

To enroll: 646-NYC-CARE

More details are available in multiple languages.

As of January 1, 2024, there is a new option for health insurance available for undocumented immigrants who are age 65 and older. The new insurance is through Medicaid Managed Care plans, with a carved-out Fee-for-Service pharmacy benefit and offers a more comprehensive benefit package for this population. Previously, undocumented immigrants aged 65 and older qualified for Emergency Medicaid. The new insurance adds preventive and primary care benefits, including routine doctor visits, recommended screenings, lab tests, wellness services, prescription drugs and supplies, and more.

Learn more on the NY State of Health website

Effective January 2023, Medicaid income eligibility expanded for people who are 65 and older or living with a disability. A single person is eligible at $1,563/month and a married couple at $2,106/month. The resource level for an SSI-related individual increased to $28,133 for an individual ($37,902 for a couple) as of January 1, 2023.

Income eligibility has also expanded for the Medicare Savings Program, which helps people pay for Medicare costs.

Clients with income less than or equal to 138% of the FPL are QMB eligible, as of January 1, 2023. QMB eligible clients may also have active Medicaid coverage. NY Medicaid will pay Medicare Part B premiums, coinsurance, and deductibles for those eligible at the QMB level. The current SLMB level was subsumed by QMB in January 2023.

Qualifying Individuals (QI) Clients with income above 138% of the FPL and less than or equal to 186% of the FPL are QI eligible, as of January 1, 2023. Clients cannot be enrolled as QI and enrolled in NY Medicaid at the same time. They must choose which program they prefer. NY Medicaid will pay only Medicare Part B premiums for those eligible at the QI level.

The Medicare Savings Program (MSP) in New York expanded in 2023! The expansion raised monthly income eligibility limits from 135% of the Federal Poverty Level (FPL) to 186% of the FPL, helping more people to pay for Medicare costs.

As a reminder, the COVID-19 Public Health Emergency (PHE) easements and waivers that have streamlined the MSP application process ended on June 30, 2023. The pre-COVID-19 MSP application process resumed on July 01, 2023 and is currently in effect.

HRA's YouTube channel now features the first Free in NYC video for New York City residents who are age 65 and older or have disabilities. This new video provides important information about free enrollment assistance that helps New Yorkers apply for Medicaid and the Medicare Savings Program. The assistance is provided by the New York City Facilitated Enrollment Program for the Aged, Disabled and Blind program and is funded by the New York State Department of Health.

The video, Free help to Enroll in Medicaid for Seniors and People with Disabilities, is the first in a series of explainer videos created by HRA's Office of Citywide Health Insurance Access to help NYC seniors and people with disabilities learn more about Medicaid and the Medicare Savings Program, and how to access these programs.

You can watch the video on YouTube. Please share the video with clients and partners to help us increase awareness of this free program.

Today, 988 is the new emergency number for the Suicide and Mental Health Crisis hotline (like 911 for mental health). Click here to learn more about the Suicide and Mental Health Crisis hotline. 

Abortion is legal and protected in New York. Abortion services are still available to all patients seeking care. Patients seeking a medication abortion may be able to receive their medicine by mail without visiting their doctor's office. Learn more, access resources, and find help getting services.

In New York, information and resources are also available on the New York State website.

HHS has launched a new website, ReproductiveRights.gov, to provide accurate, up-to-date information about access to and coverage of reproductive health care and resources.

Additionally, New York Attorney General Letitia James, 24 national law firms, and eight reproductive rights organizations announced the launch of a legal hotline that will provide legal guidance and resources to patients, healthcare providers, and supporters seeking information about their legal rights to access and provide abortions. The legal hotline, which is part of Attorney General James' new Pro Bono Task Force on Reproductive Health, will be available to anyone who is seeking legal information and legal advice about abortions in New York, patients seeking to travel to New York to obtain an abortion, healthcare providers, and people and organizations providing material support. The hotline is free and will be available in the 12 most common languages spoken in New York.

Hotline Number: 212-899-5567

Learn more about the hotline and other NY resources.

The Academy for Community Behavioral Health – a partnership between the Mayor's Office for Economic Opportunity, the Mayor's Office of Community Mental Health, and the CUNY School of Professional Studies – provides training, coaching, and technical assistance to community-based organizations and City and State agencies to build capacity and integrate proactive and culturally responsive behavioral health support into social services.

Free virtual courses are open to non-profit social service providers, including staff at NYC community-based organizations and City and State agencies who fund or deliver services in NYC.

Click here to learn more or view and sign-up for upcoming courses. Contact academy4cbh@sps.cuny.edu with any questions.

New Yorkers can meet vaccine and/or testing requirements with:

• CDC Vaccination Card. A digital photo or photocopy of this card is also acceptable.
• NYC Vaccination Record or other official immunization record, including from a health care provider. A digital photo or photocopy of this card is also acceptable. If you are unable to get this record, call 311.
• NYC COVID Safe App. Android. iOS. This app can be used to upload a photo of a vaccine card and/or a recent COVID test. The vaccine card will stay on the app unless removed, but test results will disappear from the app after seven days.
• CLEAR Health Pass. Android. iOS. Individuals can use the digital vaccine card option in the CLEAR app if they are age 18 or older and are fully vaccinated.
• NYS Excelsior Pass (or Excelsior Pass Plus). Allows an individual to find and store proof of vaccination right on their phone with a QR code, or to print out their QR code instead. New York residents who were vaccinated out of State can learn more about their options at the Excelsior Pass Frequently Asked Questions. The app, called NYS Excelsior Pass Wallet, is available for download on iPhone and Android phones.

Vaccine Records

Individuals who are fully vaccinated but have lost their COVID-19 Vaccination Record Card or need verification of their vaccine status can request a copy of their COVID-19 vaccination record. Individuals cannot get a replacement COVID-19 Vaccination Record Card at this time, but can get an official record noting they have been vaccinated. Learn more and submit a request

Individuals can access all vaccine records, not just COVID 19 vaccines. Please visit the My Vaccine Record website.

Coronavirus vaccines have been added to the list of routine immunizations recommended by the CDC for children, adolescents and adults.

To be eligible for the new bivalent booster you must be at least two months out from completing your primary two-dose vaccination series or your last booster and be aged 12+ for the Pfizer shot and 18+ for Moderna. If you have recently had Covid, you must be fully recovered with negative tests to receive another vaccine.

Covid.gov is a federal website meant to help Americans who are infected with the COVID-19 virus find the treatment they need quickly and at no cost. The website, includes test, vaccination and anti-viral pill locations as well as places to acquire high-quality masks. Users can also view their community's risk level according to the Centers for Disease Control and Prevention; and get general information on Covid symptoms, treatment, testing and travel.

The website is available in English, Spanish and Simplified Chinese. The national vaccine hotline is available at 800-232-0233 (TTY 888-720-7489), to assist with finding COVID-19 vaccines and supports over 150 languages.

Additionally, NYC Health + Hospitals continues to be a gateway for New Yorkers seeking COVID-19 testing, treatment, and vaccination, regardless of their insurance or immigration status.

The NYC Test & Treat Corps AfterCare program hotline is for New Yorkers seeking information and resources to recover from Long COVID. New Yorkers who are suffering from or suspect they may have Long COVID can now call AfterCare Navigators directly. AfterCare Navigators are health outreach specialists with experience supporting people during their COVID infection and will assess patients for their specific health and social needs and connect them to Long COVID resources. AfterCare Navigators connect patients to holistic resources – including physical and mental health referrals, community support, and financial assistance – to address the various physical symptoms, as well as the social and economic impacts, that New Yorkers with Long COVID may experience.

New Yorkers can call 212-COVID19 (212-268-4319), select their preferred language, and press 4 to speak directly to an AfterCare navigator. Learn more on the AfterCare website and through AfterCare's Long COVID recovery guide.

NYC Financial Empowerment Center counselors are available to support New Yorkers over the phone with free financial counseling. It is free and confidential. Book an appointment online.

The January 1, 2024, federal cost-of-living adjustment (COLA) for Title II Retirement, Survivors and Disability Insurance (RSDI) Social Security benefits and Title XVI Supplemental Security Income (SSI) benefits has been set at 3.2%. Recipients of RSDI and SSI will now have this increased benefit budgeted against their Cash Assistance and/or SNAP benefits.

Social Security Administration (SSA) Benefit Increase for 2023

As of January 2023, Social Security and Supplemental Security Income (SSI) benefits increased by 8.7 percent. 

The Social Security Administration is offers a tool to provide assistance with applications for Social Security Income (SSI). The process takes 5 – 10 minutes and asks for basic information about the person who wants to apply for SSI. A Social Security representative will schedule an appointment and send the appointment information by mail (or email, if provided). In some cases, a Social Security representative may call to schedule the appointment.

Using this tool documents intent to file an application and establishes a protective filing date. The protective filing date determines when payments can begin if an application is approved.

Certain third parties, such as parents of minor children, family members, representatives, or members of advocacy groups, can also use the tool to express interest about applying for SSI on behalf of someone they are helping.

Email the Public Affairs Specialist or regional contacts at ny.rpa@ssa.gov with any questions.

The tool can be found at: Get Started to Apply for SSI | SSA

Temporary Assistance (TA)

Health Care Worker Bonus payments received by eligible individuals are excluded as income when determining eligibility for Cash Assistance. In addition, the bonus payment(s) are also excluded as a resource for Cash Assistance and emergency assistance.

The Health Care Worker Bonus payment(s) is also excluded as a lump sum for the month of receipt of the bonus payment(s) and the following two months.

For example, if a household receives the bonus payment(s) in April 2023, the district must not count it as income or a resource for April and must exempt it as a countable resource for May and June. In July, if the household has remaining funds from the bonus payment(s), the district must count the remaining funds as a resource.

Supplemental Nutrition Assistance Program (SNAP)

For SNAP, any Health Care Worker Bonus paid to individuals are excluded from consideration as income. For any household subject to a resource test, these payments are considered countable resources in the month received and in subsequent months as long as they remain readily available to the household.

Home Energy Assistance Program (HEAP)

Health Care Worker Bonus payments are excluded as countable income and liquid resources for HEAP eligibility determinations.

The State Fiscal Year (SFY) 2023-24 New York State Budget established a new disregard on all earned income that a CA participant gets from participation in a qualified work activity or training program, provided the individual's overall income does not exceed 200% of the Federal Poverty Level (FPL) for their household size. This disregard does not apply to Supplemental Nutrition Assistance Program (SNAP) benefits.

The SFY 2023-24 State Budget will also disregard all earned income of a CA participant following a new job for a maximum of six consecutive months, once per lifetime, provided that the individual's overall income does not exceed 200% of the FPL for their household size. Following the six-month period, regular budgeting of income for purposes of CA eligibility would apply. This disregard does not apply to SNAP benefits.

Earned Income Disregard (EID) Flyers

The Office of Temporary and Disability Assistance (OTDA) has introduced two new flyers designed to increase awareness of income disregards available to Public Assistance (PA) recipients.

Click the links below to access the flyers.

• Start a Job Increase Your Income Keep Your Benefits (Flyer) (5263)
• Spanish (5263-SP)
• Learn, Earn, and Keep Your Benefits (Flyer) (5264)
• Spanish (5264-SP)

Eligible New York City residents and businesses in Manhattan, Brooklyn, Queens, and Staten Island affected by the significant flash flooding event on September 29, 2023 can apply for low-interest disaster loans from the U.S. Small Business Administration. These loans are made available for those whose homes and/or businesses were damaged due to flooding.

The filing deadline to submit applications for physical damage was February 2, 2024 and is September 4, 2024 for economic injury.

Learn more about the loan terms.

For more information and to apply, please visit the Disaster Loan Assistance website.

The Department of Consumer and Worker Protection in partnership with various banks and credit unions across the City offers a savings account program with:

• NO overdraft fees
• NO monthly fees, provided minimum balances are met
• LOW minimum balance requirements ($25 or less)
• ATM card (No debit card)

Learn more and see a list of participating banks and credit unions.

Nearly 60% of all New York State high school seniors can apply to SUNY for free with application fee waivers. Students may receive a maximum of seven application fee waivers. Fee waiver types include:

• Students facing financial hardship
• Military-connected students
• Students eligible for EOP
• Students from designated high schools
• AmeriCorps Alumni
• Students graduating with an AA or AS from SUNY or CUNY

Click here to learn more and see which high schools qualify.

The NYS Achieving a Better Life Experience (NY ABLE) program allows eligible New Yorkers with disabilities to save for qualified short-term and long-term disability-related expenses on a tax-free basis while also keeping Medicaid, SSI and other government benefits. Disability-related expenses are costly and can make it hard to save for long-term financial security; NY ABLE can help. Click here to learn more about New York State ABLE.

HRA Office of Burial Services Information

The Human Resources Administration (HRA) Office of Burial Services (OBS), (formerly the Burial Claims Unit), assists individuals in need of financial assistance to meet funeral expenses for a deceased low-income New York City resident (decedent). Payment may be authorized to reimburse funeral expenses that have already been paid or pre-approval for payment may be authorized for the cost of a planned funeral.

The Office of Burial Services is open to the public on Monday – Friday from 9am – 5pm for in-person services and phone calls.

In-person: 33-28 Northern Blvd, 3rd Floor, Long Island City, NY 11101

By phone: 718-557-1399

By Email: BurialServices@hra.nyc.gov

To find detailed OBS information (including the Application for Burial Allowance [M-860w] fillable form, brochure, and frequently asked questions) online, click HERE or follow the instructions below:

1. Visit nyc.gov/hra
2. Click I Need Help
3. Select Other Benefits & Services
4. Click on Burial Assistance from the left panel 

Clients can submit their applications and supporting documents to the agency by email at BurialServices@hra.nyc.gov or by fax at 917-639-0476.

Please note: if an applicant for or recipient of Temporary Assistance benefits receives FEMA funeral reimbursement and the funds remain available to them, these monies must be considered as a resource for the initial or ongoing eligibility determination.

FEMA Funeral Reimbursement Program

Under the Coronavirus Response and Relief Supplemental Appropriations Act of 2021 and the American Rescue Plan Act of 2021, FEMA is providing financial assistance for COVID-19 related funeral expenses incurred after January 20, 2020. 

The NYC Department of Health created a fact sheet to navigate the process of applying for and receiving funeral assistance through the Federal Emergency Management Act (FEMA) and the NYC Human Resource Administration COVID-19 Burial Assistance. Download the flyer from the DOH website (available in additional languages).

Visit FEMA’s COVID-19 Funeral Assistance page for the eligibility criteria.

To apply, individuals are directed to call the dedicated FEMA toll-free phone number at 844-684-6333 (TTY 800-462-7585) between 9 a.m. to 9 p.m. Eastern Time, Monday-Friday to complete a COVID-19 Funeral Assistance application with help from FEMA's representatives. Multilingual services are available. There is no online application.

For more information, including a listing of what documentation an individual will need to have ready prior to calling, please visit the FEMA COVID-19 Funeral Assistance Frequently Asked Questions.

The Fair Fares NYC income eligibility increased in 2023 which means more New York City households may now be eligible for discounted fares!

The NYC Department of Social Services- Human Resources Administration (DSS-HRA) significantly expanded access to the Fair Fares transit discount by implementing a rule change that increases the program's income eligibility standard to 120% of the federal poverty level – the first such increase in the program's history. Previously, the Fair Fares discount was available only to New Yorkers ages 18 - 64 whose income was at or below the federal poverty level. As a result of this modification to eligibility standards, more New Yorkers can enroll in the program and utilize this critical discount to commute to work, visit friends and family, access medical care, and enjoy all our great city has to offer without facing an undue economic burden as a result of transit expenses

2023 Fair Fares NYC Income Guidelines

For households with more than 8 persons, add $6,168 for each additional person.

The Fair Fares NYC Program helps New York City residents with low incomes manage their transportation costs by providing them with a 50% discount on public transportation. Eligible New York City residents receive a 50% discount on subway and eligible bus fares. Pay-per-Ride, weekly unlimited, and monthly unlimited options are all available. Fair Fares can also provide 50% off MTA Access-A-Ride paratransit trips.

Fair Fares NYC applications are open to eligible New Yorkers, ages 18-64, whose household income meets program income eligibility requirements. Subway and eligible bus discounts are open to New Yorkers who do not have, and are not eligible for, discounted transportation from the MTA or the City. If individuals meet the Fair Fares NYC eligibility criteria, they may be eligible for the Fair Fares NYC discount on Access-A-Ride fares even if they are already enrolled in the MTA reduced-fare Program for persons with disability or have an Access-A-Ride MetroCard.

Fair Fares enrollment is simple and can be completed online: Apply for Fair Fares on ACCESS HRA! View the "How to Enroll" videos in English and Spanish.

Many Cash Assistance and SNAP recipients can ride for half price. Each non-elderly adult should log into Access HRA or create an account if they are not the head of their case and click "Enroll Now".

If you need assistance applying or have questions, please visit the Fair Fares website to find a location near you. Fair Fares enrollment assistance is also available at the NYC Asylum Seeker Resource Navigation Center.

Visit the Fair Fares NYC Frequently Asked Questions and Suggested Document List to learn more.

Fair Fares Outreach Materials

The City created Fair Fares outreach materials - including palm cards, brochures, and posters that community organizations and others can order. Please use the Design and Print Ordering System (DPOS) website after registering on the DPOS login page.

Community Partners interested in ordering Fair Fares informational materials from HRA and ordering for the first time, should email DPOS (Design and Print Ordering System) Customer Service atDPOSCustomerService@dss.nyc.gov to have their organization/agency registered in the system. Once completed, the requestor will receive an email with a link to create an account, allowing their organization/agency the ability to order from HRA's catalog.

Organizations and agencies with already existing DPOS accounts, should log into their account using the appropriate link below:

• For other NYC Agencies: https://nycdssagencies.myprintdesk.net/
• For (CBO) NYC DSS Partners: https://nycdsspartners.myprintdesk.net/

The DFTA Bill Payer Program helps adults, 60 years or older, manage their household bills while keeping their money safe.

Individuals interested in enrolling in the Bill Payer Program should contact their service provider to request a referral. For more information on all services, call Aging Connect at 212-AGING-NYC (212-244-6469).

Visit the DFTA website to learn more about the Bill Payer program.

The Department for the Aging (DFTA) launched a =volunteer portal to make it easier for individuals and public/private partners to sign up for opportunities to support older adults. With the portal's new streamlined process, New Yorkers can see what opportunities are available and register online.
Learn more about these opportunities here.

Lifeline is a federal program that offers a monthly discount on telephone and internet service for qualified low-income customers. Consumers qualify for Lifeline by participating in certain federal or state assistance programs or by having income at or below 135% of the Federal Poverty Guidelines. The Lifeline discount can be applied to either home telephone service (landline or cable) or wireless service and is available for only one line per household. Click here or visit LifelineSupport.org to learn more about Lifeline.

Service providers and consumer advocates can visit usac.org/lifeline for additional information about the program.

Join the NYC Department of Social Services! Find out how rewarding it is to serve fellow New Yorkers with care and compassion.

Search for open positions and learn more about NYC government employment.

Some City jobs require a civil service title. The NYC Department of Citywide Administrative Services (DCAS) is responsible for administering civil service exams. Find out about upcoming civil service exams citywide by subscribing to the DCAS mailing list and select "City Jobs and Civil Service Announcements" to receive announcements for upcoming exams.
Click here to learn more about Civil Service Exams

To view jobs available with the City at any time, visit the DCAS employment page, or search for jobs by agency or area of interest, or search for jobs by ID number or agency. Download a flyer with more information about applying for HRA open positions.

In an effort to connect clients with community partners that can provide assistance with access to benefits and other support services, we ask any organizations interested in accepting referrals from 311 and/or being listed on our Find a Partner Organization page to contact us. If your organization is currently providing in-person or phone assistance to clients applying for HRA benefits, (including ACCESS HRA and/or Fair Fares guidance), and interested in receiving referrals from 311 or being featured on our external site, please contact dssoutreach@dss.nyc.gov to submit your request or learn more.

IDNYC is the nation’s largest and most successful municipal ID program, providing all New York City residents ages 10 and up, regardless of background or immigration status, with a free government issued photo identification card broadly accepted across New York City. IDNYC provides access to a wide variety of services and programs offered by the City and cardholders enjoy benefits and discounts offered by businesses and cultural institutions across the five boroughs. An IDNYC card can be used as a public library card, to access immunization records, and to open a bank account at select financial institutions.

There are currently eleven IDNYC Enrollment Centers across the five boroughs. The newest IDNYC Enrollment Center was opened at 1910 Monterey Avenue, Bronx, NY 10457 on Monday, June 24, 2024. Click here to view the full list of IDNYC enrollment centers.

As a reminder, on January 29, 2024, DSS/HRA moved to an appointment-only model across all citywide IDNYC enrollment sites.

Appointments for in-person enrollment are released each week on Friday afternoons for the following Monday through Friday and can be booked by visiting the IDNYC Online Portal.

As a reminder:

• IDNYC does not provide work authorization
• IDNYC does not impact immigration status
• IDNYC cannot be used to:
  • drive,
  • purchase alcohol or tobacco,
  • travel by plane or across land or sea borders.

Visit nyc.gov/idnyc to learn more about IDNYC Program Requirements.

General IDNYC Document Guidance

To apply for an IDNYC municipal ID card an applicant must present acceptable identity and residency documents totaling four (4) points.

• Three (3) points of documents proving identity and
• One (1) point of documents proving NYC residency

For more information on acceptable documentation, please review the IDNYC Documentation Guide.

If the IDNYC application is approved a card will be mailed within 10-14 business days to the address provided on the Proof of Residency/Care Of/Residency Verification Documentation/Letter.

Asylum Seekers are allowed to supply the following additional documents to help prove identity:

• Notice to Appear (Form I-862) issued by U.S. Immigration and Customs Enforcement (ICE), dated no more than one year prior to the date submitted and including complete name, file number, and official stamp/signature. May be issued by U.S ICE as Form I-862. Document will serve as proof of identity.
• Alien Booking Record (Form I-385) or booking card issued by U.S. Immigration and Customs Enforcement (ICE), dated no more than one year prior to the date submitted and including complete name, photo, and fingerprint. May be issued by U.S. ICE as Form I-385. Document will serve as proof of identity and photo, if photo is included.
• Order to Release on Recognizance (Form I-220A) issued by U.S Immigration and Customs Enforcement (ICE), dated no more than one year prior to the date submitted and including complete name, file number, and official stamp/signature. May be issued by U.S. ICE as Form 1-220A. Document will serve as proof of identity.
• Order of Supervision (Form I-220B) issued by U.S. Immigration and Customs Enforcement (ICE), dated no more than one year prior to the date submitted and including complete name, file number, and official stamp/signature. May be issued by U.S ICE as Form I-220B. Document will serve as proof of identity.
• Copy of Foreign Passport may be accepted as proof of identity and photo only if accompanied by a U.S. Immigration and Customs Enforcement (ICE) document accepted by IDNYC/Fair Fares. Copy must be legible/readable.
• Copy of Foreign Birth Certificate issued by a current of former sovereign nation may be accepted as proof of identity only if accompanied by a U.S. Immigration and Customs Enforcement (ICE) document accepted by IDNYC/Fair Fares. Copy must be legible/readable.

Please visit the IDNYC Document Calculator - How to Apply - IDNYC for additional information.

Recipients of Cash Assistance who are participating in an approved education or training program outside of the home, or are employed, may be eligible for childcare assistance. These needs are assessed at application and recertification. Clients who become employed or engaged outside of the home in between recertifications should contact HRA through ACCESS HRA and provide documentation as soon as possible so that we may help to address these needs.

To find out more about Childcare for Cash Assistance Recipients, please visit the HRA Cash Assistance webpage.

New York City offers many free or low-cost child care and educational programs for families that qualify. These programs provide care and education for children from birth to thirteen years old (or up to 19 years old for children with disabilities), all year round. Eligibility is based on the applicant’s family's income and reason for care. Open enrollment is available for applicants who meet the eligibility criteria and pending availability.

The Early Care & Education Programs for New York City Families Flyer has more information on all early care and education programs available for New York City families. Click here to download translations of the flyer.

Head Start and Early Head Start programs are designed to provide free, comprehensive services for children age birth through five years and their families. Core services focus on early learning, health, nutrition, and family well-being. Early Head Start programs are for infants, toddlers, and pregnant women, and provide up to 10 hours of care. Head Start preschool programs primarily serve three and four-year-old children, which include up to 6 to 8 hours of care. All services are free for those eligible and all meals are included.

Congress established eligibility criteria in the Head Start Act to include families with incomes at or below the federal poverty level and families eligible for public assistance. Prior to this change in Head Start policy, SNAP participation and eligibility was excluded from the term "public assistance", requiring SNAP households to verify their income. Previous policy only considered Temporary Assistance for Needy Families (TANF) and Supplemental Security Income (SSI) as "public assistance" in determining categorical eligibility for Head Start programs.

Now SNAP households are allowed to demonstrate their Head Start eligibility through providing verification of their SNAP receipt or eligibility and are no longer required to verify their income twice for programs with similar requirements. To be deemed categorically eligible for Head Start services, SNAP households must provide acceptable verification such as a copy of a SNAP notice of approval, other documentation of eligibility or benefits from a local district office, or proof of an Electronic Benefit Transfer (EBT) card with a SNAP case number.

To find Head Start programs in your county, visit the Head Start | ECLKC Center Locator.

Learn more about Head Start and Early Head Start programs. For more information about SNAP eligibility for Head Start programs, visit the Head Start | ECLKC website.

STRIVE is a national workforce development leader that has successfully provided services to populations facing significant employment barriers since 1984. STRIVE is an HRA-approved training provider offering trainings in Green Construction, Healthcare and Office Operations across three programs, Career Path, Future Leaders and Fresh Start. They currently offer 1-hour virtual and in-person information sessions for candidates who may qualify or are interested in learning more about their programs. Click here to complete the interest form. Visit the STRIVE website for more information.

The Big Apple Connect Program ensures that NYCHA residents have access to free, fast, reliable, and safe internet. NYCHA residents without existing home internet can sign up for Big Apple Connect with either Optimum or Spectrum (service provider depends on where they live). Existing Optimum and Spectrum customers can have their bills reduced to as low as $0, as monthly internet and basic cable TV charges are eliminated. NYCHA residents in eligible developments are eligible to receive:

• FREE internet connections with download speeds of up to 300 Mbps
• FREE wireless router
• FREE modem
• FREE basic cable TV
• FREE cable box and remote control

Learn more about Big Apple Connect and Eligible NYCHA Developments here.

Digital Accessibility Resources

The Mayor's Office for People with Disabilities developed guidance to assist organizations in improving communication with New Yorkers who identify as having a disability. The Digital Accessibility Resources provide assistance to organizations to ensure communication is clear to individuals with disabilities.

Health and Human Services Disability Information and Access Line (DIAL)

During the pandemic, the U.S. Health and Human Services (HHS) launched a first-of-its-kind national hotline to connect people with disabilities to information and services to improve access to COVID-19 vaccines. The Disability Information and Access Line (DIAL) is available to help people with disabilities find vaccination locations in their communities, assist callers with making vaccination appointments, and connect callers to local services – such as accessible transportation – to overcome barriers to vaccination.

The trained staff at DIAL can assist with:

• Ordering tests.
• Understanding instructions for test administration and test results.
• Providing alternative instructions for traditional at-home tests for people who are unable to access, read, or understand the manufacturer's version.
• For those who cannot use an at-home test, DIAL operators can:
  • Assist with ordering "swab and send" kits to collect a sample and mail it back for results.
  • Connect callers to local organizations for assistance locating other testing options in their community, including in-home testing programs or transportation or companion support to visit a community-based testing site.

The hotline can also provide information and resources to answer questions and address concerns about the vaccines and can connect callers to information and services that promote independent living and address fundamental needs, such as food, housing, and transportation. Learn more by visiting acl.gov/dial, emailing DIAL@usaginganddisability.org or calling 888-677-1199 Monday-Friday from 8:00am to 9:00pm EST.

Seniors and people with disabilities can apply for a Reduced-Fare MetroCard through the MTA online. Click here to learn more about Reduced-Fare MetroCards.

As a reminder, this program is separate from the Fair Fares discounted Metrocard program.

OMNY, the MTA's contactless fare payment system, is now available for Reduced-Fare customers (this does not include Fair Fares currently). There is no need to re-apply for the Reduced-Fare program - if you have a Reduced-Fare MetroCard, you can make the switch to OMNY immediately. Visit MTA's Reduced-Fare page for more information.

You can now put your Reduced-Fare benefit on a contactless credit or debit card or the digital wallet on your smartphone or wallet at any time, from anywhere, using the MTA's online Digital Assistant. It is as easy as 1-2-3: go to omny.info to create an OMNY account, open the Assistant and enter your Reduced-Fare program info, and enter your payment info.

In order to switch to the OMNY system, customers will need their Reduced-Fare MetroCard number along with the bank card number that will carry the Reduced-Fare benefit. Once the contactless debit/credit or digital wallet is linked to the Reduced-Fare MetroCard, users will receive a success message and can begin using the selected payment method immediately. Those using a physical credit or debit card can tap and go using the physical card at the turnstile. Those using a smartphone or watch need to make sure the card chosen for payment is uploaded into that digital wallet.

Watch a video demonstration of how to make the switch, visit a Customer Service Center or call the OMNY call center at 877-789-6669 for assistance.

The NYC Department of Transportation (DOT) partnered with Lime to launch the Lime Access program which provides access to scooters for low-income individuals without smartphones or credit cards. To qualify, an individual must demonstrate participation in an eligible local, state, or federal public benefits program. Individuals interested in the Lime Access program can learn more about the Lime Access program and apply here.

Citi Bike, the nation's largest bike share system, is partnering with Healthfirst to expand access to bike share through $5 monthly memberships for NYCHA, JCHA, HHA residents, and SNAP recipients with no annual commitment required.

Click here to learn more about eligibility requirements and apply.

Kindergarten, first grade, and second grade students enrolled in a New York City public school - including participating charter schools - now automatically receive a scholarship account invested in a NY 529 Direct Plan, with an initial $100 from NYC Kids RISE, unless their families choose not to participate.

Families participating in the Save for College Program can go to nyckidsrise.org/activate to activate and view their students' new NYC Scholarship Accounts and start earning more money for their educational futures.

The Save for College Program is a scholarship and savings platform that provides families, schools, and communities with a way to work together to invest in and save for children's futures. The public-private-community partnership is designed to make college and career training more accessible and achievable for public school students, regardless of their income or immigration status.

Please use the NYC Kids RISE social media toolkit to learn more and spread the word!

EBT cardholders receive free or discounted admission to over 1,300 museums nationwide. Participating museums provide reduced admission, ranging from free to $3.00, to visitors presenting their EBT card. One EBT card can be used to admit up to 4 individuals at any of the participating museums. Learn more about the Museums for All program.

To expand access to naloxone in NYC, organizations can register to become Opioid Overdose Prevention Programs (OOPPs). After registering with the New York State Department of Health (NYS DOH), OOPPs can order overdose rescue kits at no cost from the NYC Department of Health and Mental Hygiene (NYC DOHMH) to give out to clients, patients, staff, and community members.

To register and operate as an OOPP, organizations must meet the eligibility criteria and submit a registration form.

If your organization has questions about becoming an OOPP, email naloxone@health.nyc.gov or overdose@health.ny.gov. You can complete an OOPP application at nyoverdose.org.

As of March 12, 2022, the New York City Human Rights Law's employment protections apply to all domestic workers, including nannies, home care workers, housecleaners, and any other worker who is employed in a home providing childcare, eldercare, companionship, or housekeeping services in New York City. The coverage of the NYC Human Rights Law was extended to full and part-time domestic workers, regardless of employer size - eliminating the typical 4-employee minimum for employer liability. Additional information and fact sheets in multiple languages are available on the NYC Commission on Human Rights (CCHR) website.

The statewide hotline, 800-HARASS-3 (800-427-2773), is for issues of workplace sexual harassment. The confidential hotline is operated by the New York State Division of Human Rights and connects workers who have faced sexual harassment with experienced pro-bono attorneys to advise them. Click here to learn more about the hotline.

As a reminder, under New York City's Earned Safe and Sick Time Act (Paid Safe and Sick Leave Law), covered employees have the right to use safe and sick leave for the care and treatment of themselves or a family member, to seek legal and social services assistance, and more.

The amended paid sick leave law also provides private-sector employees who are covered by the NYC Paid Safe and Sick Leave Law with an extra four hours of paid leave per child under the age of 18, per COVID-19 vaccine injection. The time can be used to take their child to get vaccinated or to care for their child if they experience any side effects from the vaccine.

Employers and employees can visit the NYC Consumer and Worker Protection site or call 311 for more information about the NYC Paid Safe and Sick Leave Law, including the required Notice of Employee of Rights (available in 26 languages), one-page overviews for employers and employees, and the complaint form.

NYC Family Justice Centers (FJC) are co-located multidisciplinary service centers providing vital social services, civil legal, and criminal justice assistance for survivors of domestic and gender-based violence and their children—all under one roof.

The Family Justice Centers offer guidance on immediate safety planning, shelter assistance, legal consultations, counseling sessions, case management sessions, community resources, and more. The FJCs provide free services and confidential assistance in person and over the phone. Click here to find borough-specific phone numbers and additional information. Persons with hearing impairments can use TTY 866-604-5350 to speak with a counselor.