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How to get help
How to get help
There are several ways to get help if you have questions about the Rent Freeze Program or need assistance applying.
If due to a disability you need an accommodation in order to apply for and receive a service or participate in a program offered by the Department of Finance, please contact the Disability Service Facilitator at www.nyc.gov/contactdofeeo or by calling 311.
You can submit a Rent Freeze inquiry online.
- Senior Citizen Rent Increase Exemption inquiries: www.nyc.gov/contactscrie
- Disability Rent Increase Exemption inquiries: www.nyc.gov/contactdrie
You can call 311 if you have a question about the Rent Freeze Program.
If you are calling from outside New York City or using TTY or relay services for the deaf or hard of hearing, call 212-639-9675.
You can visit the Manhattan Assistance Center at 66 John Street, 3rd Floor. You can also visit any Department of Finance business center.
We recommend scheduling an appointment before visiting us.
You can contact the Rent Freeze Program by mail, though we recommend contacting us online instead.
NYC Department of Finance
Rent Freeze Program
P.O. Box 3179, Union, NJ 07083
The Rent Freeze ombudspersons can help identify and resolve issues with your benefit decision, but only after you have received a determination from the Department of Finance approving, denying, or revoking your benefits. (The ombudspersons cannot help you with questions about your application’s status.)