The ACCESS HRA Provider Portal is a provider-facing website that allows clients to grant permission to organizations to assist with case management and be able to see case details for that client.
Through the ACCESS HRA Provider Portal, organizations can:
To enroll in the ACCESS HRA Provider Portal, email DSSOutreach@dss.nyc.gov to receive the onboarding package and information on how to become a Provider Portal Partner.
If your organization is already a member of the Provider Portal but you do not have access to your account information, email DSSOutreach@dss.nyc.gov to receive your Organization ID and instructions on how to access your organization's account.
The Office of Community Outreach offers trainings and presentations to community-based organizations, elected officials and their staff, and other municipal agencies. These trainings are conducted multiple times per month and allow for flexible scheduling. Outlined below are our current offerings. You can register for an upcoming session here.
If you would like to request an individual training, please fill out the DSS Training Request Form, and someone will be in contact to schedule.
Clients can use their smartphones or mobile devices with cameras to upload photos of their eligibility documentation for submission directly to DSS.
In addition to the ACCESS HRA Mobile App which gives clients the ability to use their mobile devices to log into their ACCESS HRA account and submit documents, the NYC HRA Document Upload App can be used without logging into an ACCESS HRA account, allowing providers to help clients with document submission.
Both apps are available for both Android and Apple devices.
DSS has launched a new online ordering system for community partners to order DSS materials for distribution to clients and the public (such as our informational flyers, brochures, the DSS guide to benefits, etc.). The new system, DSS Design and Print Ordering System, is user friendly and simplifies the ordering process with a catalog of materials for outreach from which to order. Each CBO requires a requestor who will register through the online application. Shipments will be delivered directly to the organization placing the order.
For questions about registering or other system issues contact, DPOSCustomerService@dss.nyc.gov
DSS may provide Letters of Support for community organizations to accompany their grant proposals for State, Federal and philanthropic funding. DSS does not provide Letters of Support for funding opportunities with DSS or other New York City agencies unless it is specified in the RFP that a DSS letter is required. Organizations seeking a letter from DSS in support of their grant proposal should follow the DSS Letter of Support Procedure to submit a request. We ask that applicants submit their request to us at least two (2) weeks prior to the RFP deadline.
Please submit your Letter of Support request and supporting documentation to the DSS Office of Strategic Partnerships at email@example.com.
Please note that Letters of Support from the NYC Continuum of Care (NYC CoC) must be requested directly from the NYC CoC webpage.
DSS is always happy to participate in events hosted by community organizations. Please fill out the Community Partner Event Attendance Request Form and someone will be in contact with you to organize DSS representation at your event.
Sign up to be added to the list of invitees for our quarterly community call with DSS Leadership here.
Sign up for important news and updates from the NYC Department of Social Services, including our weekly communication here.
Sign-up for ACCESS HRA notifications related to new releases, outages, and scheduled maintenance here.
Tens of thousands of mothers, fathers, and guardians visit New York City child support offices every year for information and guidance. Yet tens of thousands more never do. Too often the result is a negative cycle. The barriers that keep parents from being able to resolve their child support issues go unaddressed.
You can be the critical link because your clients trust you, even with a topic as sensitive as child support. Here is what the Child Support Snapshot provides: