Provider tools on this page:
Access HRA
Child Support Snapshot
The ACCESS HRA Provider Portal is a user-friendly website that, with client consent, functions like a dashboard with client case status and upcoming case due dates. This new functionality provides access to real-time case information, giving partners, like you, the ability to:
Partner organizations can enroll to use the Provider Portal by contacting DSS' Community Engagement Unit at dssoutreach@dss.nyc.gov. Read the user guide. Read FAQ.
Clients can use their smartphones or mobile devices with cameras to upload photos of their eligibility documentation for submission directly to HRA. We make two apps available to clients submitting eligibility documents:
Both apps are available on Android and Apple devices.
HRA has developed marketing materials to highlight the ACCESS HRA website and mobile app, including:
Our partners can now order ACCESS HRA materials directly; it’s easy!
Set up an account by sending an email to CIWSCustomerServices@dss.nyc.gov that includes this information for each user:
Attend one of our in-person ACCESS HRA training presentations to observe ACCESS HRA for Cash Assistance and SNAP clients in action. Sign up for a training today.
Each training covers:
Each session also includes a question and answer (Q&A) session.
We offer trainings in multiple formats:
Sign up for a training today.
Sign up for our quarterly e-newsletter to get updated information on the Department of Social Services (DSS). Email advocatescorner@dss.nyc.gov to sign up for the Advocate’s Corner newsletter and learn about new programs and services, upcoming trainings, updates about our Center, and important policy information.
Email dssoutreach@dss.nyc.gov and opt in for ACCESS HRA Release Updates and be the first to get news about the latest developments and new features of ACCESS HRA as they are released.
Tens of thousands of mothers, fathers, and guardians visit New York City child support offices every year for information and guidance. Yet tens of thousands more never do. Too often the result is a negative cycle. The barriers that keep parents from being able to resolve their child support issues go unaddressed.
You can be the critical link because your clients trust you, even with a topic as sensitive as child support. Here is what the Child Support Snapshot provides:
To sign up for the Child Support Snapshot and learn more, email OCSSinfo@dfa.state.ny.us. Watch a video about getting started with Snapshot: https://youtu.be/tuUq1217pp4.