Contact Us

Check your eligibility for Fair Fares NYC and apply below. If you need help, please call 311 or visit a location. To report your Fair Fares card lost or stolen, log in to your ACCESS HRA account.

If your Fair Fares OMNY Card is lost or stolen, log in to your account at nyc.gov/accessfairfares and select ‘Report Fair Fares OMNY Card lost or stolen’.

You can also call 311 to report your card lost or stolen.

At a Fair Fares NYC location, you can get help applying for the discount.

If you have questions on how to apply for Fair Fares NYC, call 311, email DSS/HRA, or visit a Fair Fares NYC location.

Fair Fares NYC Locations

Click on the menu icon in the map's upper left corner to select specific Fair Fares NYC offices. Or click on a marker on the map below to see more information about that location. Below is a list of Fair Fares NYC locations, which you can print here. For screen reader users, there is a map below.

Fair Fares NYC locations are open Monday-Friday, 8:30 AM to 5 PM, and closed holidays.

Bronx

888 Garrison Avenue, 3rd floor.
Bronx, NY 10474

Brooklyn

404 Pine Street
Brooklyn, NY 11208

Manhattan

132 West 125th Street, 4th floor.
NY, NY 10027

Queens

165-08 88th Avenue, 3rd floor.
Jamaica, NY 11432

Staten Island

201 Bay Street
Staten Island, NY 10301