If your Fair Fares NYC MetroCard is lost or stolen, log on to your account at nyc.gov/accessfairfares and select ‘Report FFNYC MetroCard lost or stolen’. You can also report a Fair Fares NYC MetroCard lost in a machine.
You can also call 311 to report your card lost or stolen.
At a Fair Fares NYC location, you can get help applying or bring in your damaged card for a replacement.
If you have questions on how to apply for Fair Fares NYC, call 311, email the DSS/Human Resources Administration, or visit a Fair Fares NYC location.
Click on the menu icon in the map's upper left corner to select specific Fair Fares NYC offices. Or click on a marker on the map below to see further information about that location. Text listings of Fair Fares NYC locations are listed below and can be printed here. For screen reader users, there is a map below.
Fair Fares NYC locations are open Monday-Friday, 8:30 AM to 5 PM, and closed holidays.
1910 Monterey Avenue
Bronx, NY 10457
404 Pine Street
Brooklyn, NY 11208
4055 Tenth Avenue
New York, NY 10034
32-20 Northern Boulevard
Long Island City, NY 11101
201 Bay Street
Staten Island, NY 10301