Contact Us

Check your eligibility and apply below. If you need assistance, please call 311 or visit a location to get help to apply for Fair Fares. To report your Fair Fares MetroCard lost or stolen, log into your ACCESS HRA account.

Contact Us

If your Fair Fares NYC MetroCard is lost or stolen, log on to your account at and select ‘Report FFNYC MetroCard lost or stolen’. You can also report a Fair Fares NYC MetroCard lost in a machine.

You can also call 311 to report your card lost or stolen.

At a Fair Fares NYC location, you can get help applying or bring in your damaged card for a replacement. 

If you have questions on how to apply for Fair Fares NYC, call 311, email the DSS/Human Resources Administration, or visit a Fair Fares NYC location.

Fair Fares NYC Locations

Click on the menu icon in the map's upper left corner to select specific Fair Fares NYC offices. Or click on a marker on the map below to see further information about that location. Text listings of Fair Fares NYC locations are listed below and can be printed here. For screen reader users, there is a map below.

Fair Fares NYC locations are open Monday-Friday, 8:30 AM to 5 PM, and closed holidays.


888 Garrison Avenue, 3rd floor.
Bronx, NY 10474


404 Pine Street
Brooklyn, NY 11208


4055 Tenth Avenue
New York, NY 10034


165-08 88th Avenue, 3rd floor.
Jamaica, NY 11432

Staten Island

201 Bay Street
Staten Island, NY 10301