Contact DOT

If you have a transportation-related problem or question, contact DOT by phone, postal mail, or by using an online form. Some transportation operations, such as the subways, airports and some bridges, are the responsibility of other agencies. Find out what DOT does Find contact information for area bus services, ferry services, train services and other helpful numbers. Get email updates and connect with DOT on social media

Request a Service or Report a Problem

You can request many DOT services and apply for many DOT permits online. Request a service or apply for a permit

You can report many problems, including street defects, online. Report a problem Check the status of a Customer Service case

To request a service or report a problem by phone, call 311.

Parking Tickets

Contact the Department of Finance for assistance with parking tickets and camera violations.

Moving Violations or Towed Vehicles

Contact the Police Department for issues with traffic enforcement agents or towed vehicles.

Write to the Commissioner

You will receive a prompt reply to your complaint or inquiry. Contact the Commissioner online Write to the Commissioner in español, kreyòl ayisyen, italiano, polski, বাংলা, 한국어판, 中文版 or русском языке.

Send a letter

Commissioner, Department of Transportation
55 Water Street, 9th Floor
New York, NY 10041

Write to the Accessibility Coordinator

If you have an inquiry or complaint regarding an accessibility issue, contact your Accessibility Coordinator. Contact The Accessibility Coordinator online Write to the Accessibility Coordinator in español, kreyòl ayisyen, italiano, polski, বাংলা, 한국어판, 中文版 or русском языке.

Contact your Borough Commissioner

If you have an inquiry or complaint in your neighborhood, contact your Borough Commissioner.


Borough Commissioner Nivardo Lopez
212-748-6680 Report a problem to the Bronx Borough Commissioner


Borough Commissioner Keith Bray
646-892-1350 Report a problem to the Brooklyn Borough Commissioner


Borough Commissioner Ed Pincar Jr.
212-839-6210 Report a problem to the Manhattan Borough Commissioner


Borough Commissioner Nicole Garcia
212-839-2510 Report a problem to the Queens Borough Commissioner

Staten Island

Borough Commissioner Tom Cocola
212-839-2400 Report a problem to the Staten Island Borough Commissioner

Get updates from DOT

For regular updates on transportation projects in New York, and news about DOT programs, follow DOT on Twitter, Facebook, and Flickr. DOT also sends email updates on traffic, bike projects, safety education, and the Staten Island Ferry. Connect with DOT on social media Sign-up for DOT email updates Get updates on other New York City government topics.

Press inquiries

For information on making a press inquiry, visit the DOT Press Releases page.

New York City Area Transportation Contacts

Bus Services
MTA New York City Transit Buses 511
Academy Express Buses between Staten Island and Manhattan 800-442-7272
Access-A-Ride (Paratransit) 877-337-2017
New Jersey Transit Buses 973-275-5555
Port Authority Bus 212-564-8484
Train Services
MTA Subway Information Center 511
MTA Long Island Rail Road 511
MTA Metro North 511
New Jersey Transit 973-275-5555
Amtrak (800) USA-RAIL
Port Authority PATH (800) 234-PATH
Bike Share
Citi Bike (855) BIKE-311
Ferry Services
Staten Island Ferry 311
See a list of ferries in the area
Street Construction
Department of Design and Construction 311
Department of Environmental Protection 311
New York State Department of Transportation 511
Bridges and Tunnels
Port Authority Bridges & Tunnels 800-221-9903
MTA Bridges & Tunnels 511
Other Transportation Contacts
Port Authority Airports (800) AIR-RIDE
Taxi and Limousine Commission (212) NYC-TAXI
EZ-Pass 800-333-8655
New York State Department of Motor Vehicles 718-966-6155
Towed Vehicle Information 311
NYC Department of Finance (Parking Violations) 311