If you have a transportation-related problem or question, contact DOT by phone, postal mail, or by using an online form. Some transportation operations, such as the subways, airports and some bridges, are the responsibility of other agencies. Find out what DOT does Find contact information for area bus services, ferry services, train services and other helpful numbers. Get email updates and connect with DOT on social media
Request a Service or Report a Problem
You can request many DOT services and apply for many DOT permits online. Request a service or apply for a permit
You can report many problems, including street defects, online. Report a problem
To request a service or report a problem by phone, call 311.
Contact the Department of Finance for assistance with parking tickets and camera violations.
Moving Violations or Towed Vehicles
Write to the Commissioner
You will receive a prompt reply to your complaint or inquiry. Contact the Commissioner online Write to the Commissioner in español, kreyòl ayisyen, italiano, polski, বাংলা, 한국어판, 中文版 or русском языке.
Send a letterCommissioner, Department of Transportation
55 Water Street, 9th Floor
New York, NY 10041
Write to the Accessibility Coordinator
If you have an inquiry or complaint regarding an accessibility issue, contact your Accessibility Coordinator. Contact The Accessibility Coordinator online Write to the Accessibility Coordinator in español, kreyòl ayisyen, italiano, polski, বাংলা, 한국어판, 中文版 or русском языке.
Contact your Borough Commissioner
If you have an inquiry or complaint in your neighborhood, contact your Borough Commissioner.
BronxActing Borough Commissioner Nivardo Lopez
212-748-6680 Report a problem to the Bronx Borough Commissioner
BrooklynBorough Commissioner Keith Bray
646-892-1350 Report a problem to the Brooklyn Borough Commissioner
ManhattanBorough Commissioner Luis Sanchez
212-839-6210 Report a problem to the Manhattan Borough Commissioner
QueensBorough Commissioner Nicole Garcia
212-839-2510 Report a problem to the Queens Borough Commissioner
Staten IslandBorough Commissioner Tom Cocola
212-839-2400 Report a problem to the Staten Island Borough Commissioner
Get updates from DOT
For regular updates on transportation projects in New York, and news about DOT programs, follow DOT on Twitter, Facebook, and Flickr. DOT also sends email updates on traffic, bike projects, safety education, and the Staten Island Ferry. Connect with DOT on social media Sign-up for DOT email updates Get updates on other New York City government topics.
For information on making a press inquiry, visit the DOT Press Releases page.
New York City Area Transportation Contacts
|MTA New York City Transit Buses||511|
|Academy Express Buses between Staten Island and Manhattan||800-442-7272|
|New Jersey Transit Buses||973-275-5555|
|Port Authority Bus||212-564-8484|
|MTA Subway Information Center||511|
|MTA Long Island Rail Road||511|
|MTA Metro North||511|
|New Jersey Transit||973-275-5555|
|Port Authority PATH||(800) 234-PATH|
|Citi Bike||(855) BIKE-311|
|Staten Island Ferry||311|
|See a list of ferries in the area|
|Department of Design and Construction||311|
|Department of Environmental Protection||311|
|New York State Department of Transportation||511|
|Bridges and Tunnels|
|Port Authority Bridges & Tunnels||800-221-9903|
|MTA Bridges & Tunnels||511|
|Other Transportation Contacts|
|Port Authority Airports||(800) AIR-RIDE|
|Taxi and Limousine Commission||(212) NYC-TAXI|
|New York State Department of Motor Vehicles||718-966-6155|
|Towed Vehicle Information||311|
|NYC Department of Finance (Parking Violations)||311|