The DOT Office of Customer Service/Language Access (CSLA) develops policy to guide the agency in providing agency-wide language services according to Mayoral Citywide initiatives, Local Laws and Executive Orders.
By providing a full range of language services, we ensure all New Yorkers have access to DOT services.
CSLA services include:
- Sign language
- Plain language
- Multi-language signage
- Staff training and student internships
- “Partners in Process” best practice forums
- Language technological tools
DOT Language Access Coordinator
Eleanor DiPalma, Ph.D.
Executive Director, Customer Service/Language Access