Language Access

The DOT Office of Customer Service/Language Access (CSLA) develops policy to guide the agency in providing agency-wide language services according to Mayoral Citywide initiatives, Local Laws and Executive Orders.

By providing a full range of language services, we ensure all New Yorkers have access to DOT services.

CSLA services include:

  • Translations
  • Interpretations
  • Sign language
  • Plain language
  • Multi-language signage
  • Staff training and student internships
  • “Partners in Process” best practice forums
  • Language technological tools


DOT Language Access Coordinator
         Eleanor DiPalma, Ph.D.
         Executive Director, Customer Service/Language Access


DOT Language Access Implementation Plan, May 2018