Write to Commissioner Polly Trottenberg

Please use this form to write to DOT with your transportation-related issues.

Please contact 311 online to report a signal or streetlight that is out. Please contact the MTA for issues with the subway, buses or commuter rail. Please contact the Police Department for issues with traffic enforcement agents or towed vehicles. Please contact the Department of Finance for assistance with parking tickets and camera violations.

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Let's narrow down what kind of issue you're writing about

Where is this?

Specific Location

You must select a borough.

A segment is a stretch of street, like Fifth Avenue between 42nd and 43rd Streets.

Exact Address
Street Segment
Which bridge or tunnel?

Not all bridges in New York City are operated by DOT. Learn more about who operates New York's bridges

Which municipal parking facility?

Where and When on the Staten Island Ferry?

Highway Details


In order for us to fully address your concern, you must provide as many details as possible in the box below. Please be sure to include dates and time and the direction of travel as it relates to your concern.

If you have a case number, please include it in the description.

Contact info so that we can follow-up

Please be advised that if you chose to be Anonymous, we may be unable to complete your request if additional information is required, and you will not be receiving any responses from DOT regarding the status of your request.