Frequently Asked Questions

Subways and Buses

Who is responsible for subway service in New York City?

DOT is not responsible for subway service. Information about the subways can be obtained from New York City Transit, a subsidiary of the Metropolitan Transportation Authority (MTA).

Who is responsible for bus service in New York City?

MTA New York City Transit operates local buses in all five boroughs.

Does DOT issue MetroCards?

No. MetroCards are issued by MTA New York City Transit.

What is being done to improve bus service?

DOT is working with MTA New York City Transit to bring Bus Rapid Transit (BRT) to New York City. The first generation of BRT in the City is called Select Bus Service. Select Bus Service uses innovative bus rapid transit elements that will improve the speed and reliability of bus service on the implemented routes. The first SBS corridor, Fordham Road-Pelham Parkway (Bx12 bus route) was implemented in June 2008.
Learn more about Select Bus Service.