Delivery Workers

Please continue to monitor this page for additional worker information including translated materials.

NYC passed a suite of new legislation regulating the online third-party food delivery service ("delivery apps") industry in NYC and providing legal workplace protections for delivery workers.

Working Conditions and Minimum Pay Rate

DECEMBER 2022 UPDATE: The Department of Consumer and Worker Protection (DCWP) is currently reviewing the substantial volume of thoughtful comments that it received about the proposed minimum pay rate for app-based restaurant delivery workers and expects to issue a final rule by February 15, 2023. Learn more about the proposed minimum pay rate.

Notice of Workers' Rights (in PDF)

Download the NYC Food Delivery Workers’ Rights Notice in:
English | Español (Spanish) | العربية (Arabic) | 中文 - 简化字 (Chinese - Simplified) | 中文 - 繁體字 (Chinese - Traditional) | Français (French) | Kreyòl Ayisyen (Haitian Creole) | 한국어 (Korean) | Język Polski (Polish) | Русский (Russian) | ردو (Urdu)

Video: Your Rights Delivered

Summary of Workers' Rights

See a summary of the rights below or download our palm card in: English | Español (Spanish) | العربية (Arabic) | | বাংলা (Bengali) | 中文 - 简化字 (Chinese - Simplified) | 中文 - 繁體字 (Chinese - Traditional) | Français (French) | Kreyòl Ayisyen (Haitian Creole) | 한국어 (Korean) | Język Polski (Polish) | Русский (Russian) | ردو (Urdu)

Do you do restaurant deliveries for an app?

You have new rights.

Immigration status does not matter.

Retaliation is illegal.

Starting January 24, 2022:

(only if you work for apps that take customer orders directly)

Apps must tell you how much the customer tips for each delivery.

Apps must tell you your total pay and tips for the previous day.

You may have better access to restaurant bathrooms when you pick up orders.

Starting April 22, 2022:

You have more control over your deliveries. You can limit how far you will go from restaurants and refuse to use bridges or tunnels.

Apps must tell you route details before you accept a delivery. Must include address for pickup, estimated time and distance for trip, tip if known, pay.

Apps must pay you at least once a week. Apps cannot charge a fee to process your payment.

Apps must give you a free insulated food delivery bag after 6 deliveries.

Starting January 1, 2023:

Apps must pay you the new minimum pay rate that the City will set.

More Information

Workers can file a complaint about apps that do not provide required disclosures or restaurants that do not provide bathroom access. To file a complaint, email OLPS@dcwp.nyc.gov. Please be as specific as possible about the problem.

For more information, contact the Department of Consumer and Worker Protection (DCWP):

Email OLPS@dcwp.nyc.gov.

Call 311 and ask for "Delivery Worker or Employer Assistance."

DCWP will keep your identity confidential.

This page is provided for informational purposes only, is not exhaustive, and does not constitute legal advice.

12/2022