DCWP enforces the City's Consumer Protection Law and uses mediation to help you resolve complaints against a business.
Important Notice: Due to the COVID-19 pandemic, DCWP will NOT accept in-person visits for complaints but advises customers to use our online services available. Get DCWP Alerts and Information During COVID-19 Crisis, including resources to manage money.
1. Download and complete our complaint form in: English | Español (Spanish) | عربي (Arabic) | বাংলা (Bengali) | 中文 (Chinese) | Français (French) | Kreyòl Ayisyen (Haitian Creole) | 한국어 (Korean) | Język Polski (Polish) | Русский (Russian) | ردو (Urdu)
2. Submit a copy of the completed form and related documents (e.g., store receipts, warranties, contracts, etc.). Do not send originals.
NYC Department of Consumer and Worker Protection
Consumer Services Division
42 Broadway, 9th Floor
New York, NY 10004
DCWP uses mediation to resolve complaints. Get an overview of what happens when you file a consumer complaint.
If DCWP has obtained a final decision or order that authorizes restitution, awards money damages, or provides equitable relief for you, you may request “assignment” of the part of the decision or order that applies to you so you can take steps to enforce it.