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DCWP enforces the City's Consumer Protection Law and uses mediation to help you resolve complaints against a business.

Important Notice: Due to the COVID-19 pandemic, DCWP will NOT accept in-person visits for complaints but advises customers to use our online services available. Get DCWP Alerts and Information During COVID-19 Crisis, including resources to manage money.

Ways to File a Consumer Complaint

Online:

Register or log in account with the City of New York to submit your complaint online. OR
If you do not want to register an account, you can submit a complaint at 311 Online. Note: DCWP will consider your complaint a tip if you do not provide your contact information.

Mail/Fax:

2. Submit a copy of the completed form and related documents (e.g., store receipts, warranties, contracts, etc.). Do not send originals.

Mailing Address:
NYC Department of Consumer and Worker Protection
Consumer Services Division
42 Broadway, 9th Floor
New York, NY 10004

Fax:
(212) 487-4482

What Happens to Your Complaint?

DCWP uses mediation to resolve complaints. Get an overview of what happens when you file a consumer complaint.

Learn about recent settlements and consumer complaint topics.

Request for Assignment

If DCWP has obtained a final decision or order that authorizes restitution, awards money damages, or provides equitable relief for you, you may request “assignment” of the part of the decision or order that applies to you so you can take steps to enforce it.

Download Request for Assignment form

U-Visa Information

Download U-Visa Certification Application Form

Visit the Mayor’s Office of Immigrant Affairs website for additional information on U or T Visas