File a Claim for Relay Restitution and/or Account Reinstatement

In a settlement with the NYC Department of Consumer and Worker Protection (DCWP), the courier service Relay has agreed to:

• Pay eligible delivery workers who experienced violations of their rights;
• Reinstate delivery workers who were illegally deactivated; and
• Pay workers at least $21.44 per hour beginning July 3, 2025.

You may be eligible for money and/or account reinstatement.

You may be eligible for restitution if you:

• Worked for Relay as a delivery worker at any time after April 22, 2022;
• Wanted to set a maximum trip distance but couldn't;
• Had your maximum distance preferences ignored by Relay; and/or
• Were assigned trips that were longer than you wanted.

You may also be eligible for account reinstatement if your Relay account was deactivated for declining long-distance trips.

File a complaint online.

Instructions:

In your complaint, please include:

• Evidence showing that you worked for Relay, which may include:
• A bank statement showing deposits from Relay; or
• An email or text from Relay related to your account; or
• A screenshot of your Relay account; or
• Any other evidence that show that you worked for Relay;
• How Relay's maximum distance violations harmed you;
• The email and/or phone number associated with your Relay account; and
• Whether you want money, reinstatement, or both. 

Note that it is illegal to retaliate against workers for filing complaints.

The deadline to submit a complaint is September 15, 2025. 

Questions? Ask a Delivery Worker Law question online.