These documents illustrate the WAV securement process step-by-step.
Click a topic, or press the enter key on a topic, to reveal its answer.
The full web version is printable and can be folded down the middle width-wise, like a pamphlet.
The decal for the interior rear wall will be distributed in 2023 to TLC-licensed Wheelchair Accessible Vehicle (WAV) owners. The decal reminds drivers to always offer all six securements to passengers.
The Taxi and Limousine Commission just released a series of videos highlighting how to pick up and drop off passengers with disabilities. These step-by-step videos show everything from how to secure a passenger in a wheelchair accessible vehicle, to the appropriate way to assist a passenger with a disability. It’s a great tool to remind yourself of all the steps that you should take and to get suggestions on how to provide excellent customer service.
Access any of the videos by clicking on the name below:
If you would like to access subtitles in a different language, please follow these instructions: