Update Contact Information

All new Driver and Vehicle applicants can update their contact information via email. Please submit your request to licensingi@tlc.nyc.gov  and include the following:

• Application number
• Copy of a valid Government Identification
• Correct telephone number
• Correct e-mail address
• Correct premises and mailing addresses
  

Current TLC licensees can update their contact information online by following these steps:

1.  Navigate to the LARS  system to make changes

To access the account, use the information listed below:

• Your current TLC-issued license number
  • TLC Driver license, For-Hire Vehicle decal number or SHL permit number
• The license expiration date
• Employer Identification Number (EIN) or Social Security Number (SSN) associated with the license.

2.  Select “Update Info” option in LARS
3.  Select one of the following License types:

• Drivers
• Vehicle
• SHL Permit holder

*NOTE: Each license must be updated individually

4. Update and save your contact information

For more information on how to use LARS click here.

NEW MANDATORY REQUIREMENT for Out-of-State Driver License Applicants/Licensees (New, Renewals, and Replacements)

Effective Date: October 1, 2025

Starting on October 1, 2025, all out-of-state Applicants/Licensees—whether applying for a new, renewal, or replacement TLC Driver's License—must complete a new step to allow the TLC to obtain the necessary Client ID number for their application.

The Applicant/Licensee must follow these steps to meet this new requirement:

Step 1: Get the Required Form 

• The Applicant/Licensee must download the ID-5 form, which is available here ID-5 Form, and bring it with them to the DMV office. The applicant/Licensee does not fill out the form.

Step 2: Visit a New York State DMV Office 

• Take the ID-5 form to any New York State DMV office. No appointment is necessary.

• The Applicant/Licensee must present their original identity documents (proofs of name, date of birth, and signature) to the staff for verification.
• The DMV staff will complete the ID-5 form and take the Applicant's photo.
• There is no charge for having your picture taken at the DMV.
• This action allows the DMV to generate or validate the Client ID number that TLC requires.

Step 3: Get the Receipt (FS-6T) 

• After the DMV process is complete, the Applicant/Licensee will be given a receipt called an FS-6T.

• It is essential to keep this receipt.

Step 4: Upload to TLCUP 

• The Applicant/Licensee must log into their TLCUP account and upload the FS-6T receipt.

• This receipt confirms that the step to obtaining the Client ID number has been completed, and it is required to proceed with your TLC Driver’s License application.

 Step 5: (For Replacement Requests Only) Email the Receipt

• If the Licensee is requesting a license replacement, they must send the FS-6T receipt via email to licensinginquiries@tlc.nyc.gov

Reminder: Applications submitted on or after October 1, 2025, will not be processed until the FS-6T receipt has been successfully uploaded to TLCUP.

All TLC Driver License holders & Applicants must complete TLC Affirmation for DMV State Change each time they change their DMV driver license from one state to another state. If you have had (or currently have) a non-NYS DMV license in the past two years, you must submit this form.

Requirement Details

If you change your DMV driver license to a different state (including changing from New York to another state, vice-versa, or changing from any state to any other state), you are required to complete and submit a TLC Affirmation for DMV State Change to the TLC via email to licensingi@tlc.nyc.gov.

This form must be submitted every time your DMV state changes along with:

• A copy of your current, valid out-of-state Chauffeur-equivalent driver’s license
• A current driving abstract showing at least two years of history.

How to Submit the Affirmation

1. Complete the Form: Download and complete the required TLC Affirmation for DMV State Change Form.
2. Submit: Email the completed form to the Licensing Inquiry email box at licensingi@tlc.nyc.gov. Please use Subject: TLC Affirmation for DMV State Change form and your TLC  license number.

Important Note

Failure to submit the required TLC Affirmation for DMV State Change Form when you have changed your DMV license state to a new state may negatively impact your TLC License status.

To update contact information on the medallion, email the following at operationsm@tlc.nyc.gov:

1. Completed “Medallion Owner Change of Address Form”
2. Copy of valid government issued photo ID
   

Send an Email to the Base and Business Unit at businessunit@tlc.nyc.gov to request instructions on how to submit updated contact information for your business type