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Child Care Benefits on ACCESS HRA

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The Department of Social Services helps provide Child Care benefits in a number of ways depending on your situation. Please select the appropriate panel below for guidance on what your next steps may be.

I have an Active Cash Assistance Case

If you are currently receiving Cash Assistance (CA) Benefits, then you can connect your ACCESS HRA Account to your CA case and request assistance with Child Care online.

  1. Log in to ACCESS HRA (you can use the same account that you used on MyCity if you do not already have one)
  2. Complete your account setup by providing your SSN or CIN to find your Cash Assistance case
  3. Click "Request a CA Case Change or Emergency Grant" on your Benefit Dashboard.
  4. Select the "Add or Change Child Care" card to begin a request!
A screenshot of the ACCESS HRA webpage that shows the “What do you need help with?” section describing how to add or change a request for child care on the Cash Assistance Case Change or Emergency Grant online request form flow.

Request a CA Case Change or Emergency Grant

I have recently Applied for Cash Assistance

If you are have recently applied for Cash Assistance (CA) Benefits, then you can connect your ACCESS HRA Account to your CA case to see your next steps.

  1. Log in to ACCESS HRA (you can use the same account that you used on MyCity if you do not already have one)
  2. Complete your account setup by providing your SSN or CIN to find your Cash Assistance case
  3. View Appointments to see any upcoming mandatory appointments, like your Child Care Return Appointment

I have not yet Applied for Cash Assistance

If you would like to apply for Cash Assistance (CA) Benefits:

  1. Log in to ACCESS HRA (you can use the same account that you used on MyCity if you do not already have one)
  2. Click the 'Apply' link in the Actions section to start a Cash Assistance Application
  3. Within the Application, you'll be able to apply for recurring benefits, a One Shot Deal, or Child Care benefits only
A screenshot of the ACCESS HRA webpage that shows the "Select Application" section describing how to apply for Cash Assistance after log-in.

Request a Cash Assistance Application

I have a Closed Cash Assistance Case

If you are not currently receiving Cash Assistance (CA) benefits but you are still receiving child care benefits through that case, then you can request changes to your Child Care such as to change the children receiving child care or change the provider by contacting the Administration for Children's Services (ACS) at:

Email: CFWB.TCC@acs.nyc.gov

Phone: 212-835-7610