Online Third-Party Food Delivery Services

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Online Third-Party Food Delivery Services Industry

The NYC Department of Consumer and Worker Protection (DCWP) regulates online third-party food delivery apps and enforces labor standards for app-based restaurant delivery workers.

DECEMBER 2022 UPDATE: DCWP is currently reviewing the substantial volume of thoughtful comments that it received about the proposed minimum pay rate for app-based restaurant delivery workers and expects to issue a final rule by February 15, 2023. Learn more about the proposed minimum pay rate.

Notice of Workers' Rights (in PDF)

Download the NYC Food Delivery Workers’ Rights Notice in:
English | Español (Spanish) | العربية (Arabic) | 中文 - 简化字 (Chinese - Simplified) | 中文 - 繁體字 (Chinese - Traditional) | Français (French) | Kreyòl Ayisyen (Haitian Creole) | 한국어 (Korean) | Język Polski (Polish) | Русский (Russian) | ردو (Urdu)

Delivery Workers: Your Rights Delivered

From fair pay to safer routes, learn more about food delivery workers' rights.

Delivery Apps

New City laws require many food delivery apps to have a license and establish requirements that apps must follow concerning consumers, delivery workers, and restaurants.

Read the Third-Party Food Delivery Service License Application Checklist and apply online now!

Read new requirements concerning consumers, delivery workers, and restaurants.

Restaurants

Does your restaurant use an app to take customer orders for delivery or pickup? Know your rights and responsibilities.

Consumers

Starting January 24, 2022, consumers who use food delivery apps have new rights:

  • Apps must tell you that they collect your data and may share it with restaurants unless you opt out.
  • Apps must allow you to opt out of having your data shared with a restaurant.
  • Apps must tell you how much delivery workers get paid from a tip, in what form, and when.

If you do not opt out from apps sharing your data with restaurants, you have rights.

  • Restaurants must let you withdraw consent and delete your data on request.
  • Restaurants cannot sell, rent, or disclose your data without your consent.

Beginning January 24, 2022, you can file a complaint about unlicensed apps; apps that do not provide required disclosures; and restaurants that misuse your data.

Email your complaint to consumers@dcwp.nyc.gov. Please be as specific as possible about the problem.



Please continue to monitor this page (nyc.gov/DeliveryApps) for additional information about these regulations.