Requirements for Delivery Apps

Requirements for Delivery Apps

NYC law regulates delivery services in NYC (“apps"). It also establishes rights for customers, delivery workers, and restaurants. Your legal requirements depend on the app. For general information about your app's obligations, see DCWP's Notice of Rights page and read the Frequently Asked Questions for Delivery Worker Laws.

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Uniform Reporting Guide for Delivery Services

Delivery Services are required to submit monthly reports to the New York City Department of Consumer and Worker Protection (“DCWP”) at deliveryreports@dcwp.nyc.gov on the fourth Friday of each month. The monthly report contains information about the services delivery workers performed during the reporting month.

Note: A Delivery Service that has not previously submitted uniform reports to DCWP must prepare an initial monthly report on or before February 27, 2026. This initial monthly report must report on activity for each of the Delivery Service’s pay periods that ended between January 1, 2024, and January 31, 2026.

DCWP’s Uniform Reporting Guide describes the format, layout, and procedure for submitting each report.

Download Uniform Reporting Guide.

2026 Deadlines for Monthly Reports:

Friday, February 27, 2026

Friday, March 27, 2026

Friday, April 24, 2026

Friday, May 22, 2026

Friday, June 26, 2026

Friday, July 24, 2026

Friday, August 28, 2026

Friday, September 25, 2026

Friday, October 23, 2026

Friday, November 27, 2026

Friday, December 25, 2026

Delivery Services must also submit an annual report on or before the fourth Friday in February of the year. The annual report contains information about the services delivery workers performed during the preceding calendar year.  All Delivery Services must prepare two initial compilations of the annual report – one for 2024 and one for 2025 – and submit it them to DCWP on or before February 27, 2026. The annual report for 2026 must be submitted on or before February 26, 2027.

Note: Reporting obligations for Third-Party Food Delivery Services and Third-Party Courier Services began in 2024. The retired version of the Uniform Reporting Guide is available here. All Delivery Services are now required to submit reports that comply with the updated Uniform Reporting Guide.

Delivery Worker Minimum Pay

If you do work for an app that does restaurant or grocery delivery, your app must pay you at least $21.44 per hour (not including tips) for time you spend making deliveries. This minimum will increase on April 1 each year.

Learn more about the Minimum Pay Rate.

Notice of Rights for NYC Delivery Workers and FAQs

Worker protections under the laws depend on the app. For general information about your app's obligations, read the Frequently Asked Questions for Delivery Worker Laws and view Notice of Rights for delivery workers for: 

By January 26, 2026, apps must:

  • Display the applicable Notice in the app.
  • Email and text all current delivery workers a link to the applicable Notice.
  • Begin emailing and texting a link to the applicable Notice to all new delivery workers before their first trip.

Note: Apps must provide the applicable Notice to delivery workers in their preferred language, if available on the Notice webpage.

Third-Party Food Delivery Service Licensing Requirements 

You must have a Third-Party Food Delivery Service license if you operate any website, mobile application, or other internet service that offers or arranges for the sale and same-day delivery or pickup of food and beverages prepared by a food service establishment (for example, a restaurant) in New York City that you do not own. Read the Third-Party Food Delivery Service License Application Checklist and apply online now!

In addition to requiring a license for Third-Party Food Delivery Service, laws:

  • Set caps on the fees that you can charge food service establishments ("restaurants").
    • Delivery fees are capped at 15% of the purchase price of each online order, with limited exceptions;
    • Transaction fees are capped at 3% of the purchase price of each online order, with limited exceptions;
    • Basic service fees are capped at 5% of the purchase price of each online order, with limited exceptions; and
    • Enhanced service fees are capped at 20% of the purchase price of each online order, with limited exceptions.
  • Require that, prior to or at the time of soliciting a gratuity, you disclose to consumers the proportion or fixed amount of each gratuity that you distribute to a delivery worker and how and when you pay that gratuity.
  • Require you to disclose to your delivery workers how much each consumer paid as a gratuity, whether a consumer paid additional gratuity or removed a gratuity (and the reason why a gratuity was removed, if known), and the total amount of compensation and gratuities earned by the delivery worker the previous day.
  • Prohibit you from charging restaurants for telephone orders that do not result in a transaction.
  • Require that if you list or link to a phone number for a restaurant, you must include in such listing or link the direct telephone number for the restaurant. If you provide another telephone number, you must prominently and conspicuously identify each telephone number as either a third-party telephone number or a direct telephone number. You must also disclose any fee for the use of each telephone number, whether imposed on the restaurant or the caller.
  • Require you to have a written agreement with each restaurant listed on your website, mobile application or other platform.
    • Starting January 24, 2022, any written agreement you enter must contain a provision requiring the food service establishment to allow bathroom access to delivery workers, with limited exceptions for health and safety reasons; and
    • The written agreement cannot compel a restaurant to indemnify you or any independent contractor or agent acting on your behalf for any damage or harm occurring after the food has left the restaurant.
  • Prohibit unauthorized listings on your website, mobile application or other platform without a written agreement between you and the restaurant.
  • Require you to provide restaurants with customer data at the restaurants’ request unless the customer opts out. Customer data includes only their name, telephone number, e-mail address, the delivery address of the online order, and the contents of the online order.
  • Require you to maintain and make certain records available to DCWP upon request, including:
    • A roster of all food service establishments you list or have listed on your website, mobile application, or other third-party food delivery platform;
    • All written agreements with a food service establishment;
    • Records listing itemized fees you have charged to each food service establishment with which you maintain an agreement;
    • Records sufficient to demonstrate compliance with the compensation and gratuity disclosure requirements; and
    • Records sufficient to document all customer requests not to share the customer’s data with a food service establishment.

DCWP Law and Rules

Fire Safety Materials

Local Law 41 of 2023 requires delivery services to send the City’s translated fire safety materials to its food delivery workers.

You must email and text the Dangers of Lithium-ion Batteries to every food delivery worker on your platform. Translations are also available at nyc.gov/ebikes and via the links below:

The civil penalty for violations of the Law is $500 per worker.

If you have any questions, please contact DCWP through our online portal.



This page is provided for informational purposes only, is not exhaustive, and does not constitute legal advice. New York City businesses must comply with all relevant federal, State, and City laws and rules. Businesses are responsible for knowing and complying with current regulations that affect their business.