NYCHA Policies & Procedures


Public Comment Period for the Trust’s Draft Voting Process

The legislation authorizing the Trust requires the establishment of a resident opt-in voting process, which will allow residents to decide the future of their homes. Residents of each NYCHA development will vote to decide whether or not they want their development to be included in the Trust and its work to fully renovate their development’s buildings and apartments.

Over the past two months, NYCHA brought together resident leaders, policy advocates, and experts to develop an initial draft of the procedures for this voting process, reflecting the interests and input of the residents they represent.

In accordance with the requirements of the Trust legislation, NYCHA is releasing these draft voting procedures for public comment on October 14, 2022. Members of the public can comment on these draft voting procedures through November 23, 2022. NYCHA will then review this feedback, make the appropriate changes, and publish the final voting procedures on December 13, 2022.

The draft procedures are available here. You can use Google Translate at the top of the page to access the draft voting procedures in more than 130 languages.

To provide comments on the draft voting procedures, please email your comments to public.comments@nycha.nyc.gov by November 23 or attend one of the meetings we’re hosting – please visit on.nyc.gov/trust-townhalls for the latest meeting dates and other resident engagement events related to the Trust that you can participate in.

Print-friendly versions of the ‘Notice of Meeting and Opportunity to Comment on Public Housing Preservation Trust Draft Voting Procedures' and Draft Voting Procedures are available here: English | Español | Русский | 中文 (繁體 / 简体)

These are only draft procedures for the voting process – NYCHA residents are not at this point voting to decide whether to include their developments in the Trust. At this time, NYCHA is seeking input on the voting process itself.


Fair Housing Policy

NYCHA does not discriminate or retaliate in the selection of families for housing. Download the NYCHA's Fair Housing policies and brochures.


Apartments for New Yorkers with Disabilities

Residents and applicants with disabilities needing help in obtaining a NYCHA accessible apartment can contact the DEO Services for the Disabled Unit at 212-306-4652. NYCHA has more than 7,400 apartments retrofitted with widened doorways, grab bars, audio/visual smoke alarms and other features for persons with disabilities.


A Home to Be Proud Of

The official NYCHA resident handbook, A Home to Be Proud Of, is a handy manual for residents with information on dos and don’ts, procedure, helpful phone numbers, and other resident-related information.


Bed Bugs Safety

There are steps that can be taken to prevent bed bugs from infesting your home. When bed bugs are present, they can be safely controlled.


Communications in Alternative Formats

Communications in alternative formats for Section 8 applicants and participants who are blind or have a visual impairment


Community Service Requirement


Domestic Violence

Learn about the protections in place for victims of domestic violence, dating violence, sexual assault or stalking for Public Housing Residents & Applicants and Section 8 Tenants.


Proposed New Policy Related to E-Bikes and E-Bike Batteries; Reminder About Prohibition of Gas-Powered Vehicles

The comment period for NYCHA’s proposed e-bike policy has closed. We appreciate all the comments we received and thank our stakeholders for providing their input. Details here.

Summary of Change

To prevent fires and preserve the health and safety of residents, NYCHA is proposing a new policy prohibiting e-bikes and e-bike batteries inside of its buildings. You can read the full notice here:

English | Español | 繁體 | | Русский

Under the proposed new policy, residents and guests would not be able to keep or charge e-bikes or e-bike batteries in apartments or in common areas of NYCHA developments. Also, under NYCHA’s current home-based business policy, a home-based business for repairing, charging, or storing this equipment is prohibited.

As a reminder, there is already a prohibition on keeping gas-powered vehicles inside NYCHA buildings.


Family Re-entry Pilot Program


Housing Discrimination Complaints

Residents, applicants and Section 8 voucher holders can report or file a complaint of housing discrimination by calling the Department of Equal Opportunity at 212-306-4468. Learn about NYCHA DEO's Complaint Process.


Highlights of House Rules, Lease Terms and Policy


Lead-Safe Certified Guide to Renovate Right:

The Renovate Right pamphlet provides important general information about legal requirements for safe lead practices for homeowners, tenants, child care providers and parents during renovation activities. Review and download the pamphlet here:


Lead and Safe Drinking Water

New York City’s water is safe, including the water at your development.


Mold and Mildew Prevention & Treatment


Notice of Class Action Lawsuit on Mold and Moisture


Occupancy and Succession

Read about NYCHA's Occupancy and Succession procedures.


Permanent Exclusion and Applying to Lift Exclusions

For more information on resident safety, removal of dangerous people from NYCHA, Permanent Exclusion and Lifting of Permanent Exclusion click here.


Reasonable Accommodations

NYCHA provides reasonable accommodation for applicants, Section 8 voucher holders, and NYCHA residents with disabilities. Learn more about NYCHA’s reasonable accommodation policies and forms.

Housing Applicants and Section 8 participants who require Reasonable Accommodations may contact:

  • Customer Contact Center at (718) 707-7771
  • Visit a NYCHA Walk-In Center
  • NYCHA's Department of Equal Opportunity Services for People with Disabilities by calling 212-306-4652, or TTY telephone at 212-306-4845

Rent Grievance and Interim Recertification Policies

NYCHA revised its policies and procedures related to interim rent changes, rent grievances, nonpayment proceedings, and chronic rent delinquency proceedings. These changes include improvements to NYCHA’s Self-Service Portal.

Policy Changes: English | Español | 繁體 | 简体 | Русский

Interim Recertification

If a tenant is in between Annual Recertification periods, and experiences a change to their household composition, income, disability status, senior status, citizenship status or student status, they can inform NYCHA by requesting an Interim Recertification.

Grievance and Termination of Tenancy Procedures

A grievance can be submitted when you are dissatisfied with a decision made by NYCHA, that you believe adversely affects your rights, duties or status.

Interim recertifications and rent grievances can be submitted online through the Self-Service Portal (selfserve.nycha.info) You can also request a paper version of the interim recertification or rent grievance forms at your property management office.

Grievance Procedures: English | Español | 繁體 / 简体 | Русский 

Termination of Tenancy Procedures: English | Español | 繁體 / 简体 | Русский 

Remote Hearings Procedure: English | Español | 繁體 / 简体 | Русский

Remote Hearing Participant Guide: English | Español | 繁體 / 简体 | Русский



Section 3

Read the Section 3 FAQ.


Trespass Policy

Read about NYCHA's Trespass Policy:


Other Helpful Information

ACCESS NYC

ACCESS NYC is a free service that helps you find out if you may qualify for over 30 City, State and Federal benefit programs.

Social Security Administration

Create a free and secure account to track current or future social security benefits, manage direct deposit options for SSA benefits, print an SSA benefit verification letter for NYCHA income recertification, and much more.