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NYCHA Policies & Procedures

Apartments for New Yorkers with Disabilities

NYCHA has more than 7,400 apartments retrofitted with widened doorways, grab bars, audio/visual smoke alarms and other features for persons with disabilities.

Bed Bugs Safety

Bedbugs are small insects that are common in New York City. Adult bedbugs have flat, brown oval bodies and are about the size of an apple seed. Bedbugs do not cause or spread diseases, but their bites can lead to infections. There are steps that can be taken to prevent bed bugs from infesting your home. Bed bug infestations can be safely controlled.

Bed Bug Flyer:

Bed Bug Guide:

Changes to Parking Rules and Rates

Effective Date: March 1, 2024

The New York City Housing Authority (NYCHA) is implementing three important changes to the rules and rates for residents and non-residents to obtain or renew permits to park at their developments.

First, beginning with the upcoming May 1, 2024 – April 30, 2025 cycle, and for every year after, renewals of resident parking permits and applications for new parking permits will be denied if the household owes rent arrears, or is not current on their payment plan. For details about this change and information about other rules, please read the Parking Rules & Regulations at nychaparking.com .

Second, beginning with the upcoming May 1, 2024 – April 30, 2025 cycle, the cost of parking permits will increase by $25 for residents and $100 for non-residents. Though the decision to increase parking rates for the first time in eight years was made based upon a review of the 2023 market rates for parking, the new rates remain well below market rate. Details about rates can be found at nychaparking.com/rates .

Finally, beginning with the following May 1, 2025 – April 30, 2026 cycle, resident parking permits will only be issued and will only be renewed for authorized members of NYCHA households. Nonresidents will continue to have the ability to apply for nonresident parking permits.

The public comment period closed on January 31, 2024. NYCHA considered the feedback it received during the comment period before implementing the final rules.

Reminders

  • For information about entering into a voluntary payment plan, please visit your property management office.
  • Any questions relating to the physical conditions or maintenance of parking facilities (i.e., lighting, striping, garbage, drainage, issues with locks) should be directed to the site's designated NYCHA Property Manager. The grounds staff is responsible for maintaining all parking areas.
  • For assistance with unauthorized vehicles:
    • During business hours (Monday – Friday, 8:30 AM – 4:30 PM), contact NYCHA Property Management, which is authorized to initiate the towing of unauthorized vehicles.
    • After business hours, please contact LAZ's Unauthorized Vehicle Line at (212) 967-4875 and provide the name of the development, lot and space number, a description of the vehicle, and license plate number. If a representative is unavailable, please leave a message with the details listed above.
      • LAZ hopes to respond to inquiries within 48 hours. However, call volume may affect response times.

NYCHA's Full Parking Rules & Regulations available in:

Community Service Requirement

Community Service is defined by law as the performance of voluntary work or duties that are a public benefit and that serve to improve the quality of life, enhance resident self-sufficiency, or increase resident responsibility in the community. Learn more about the requirement and activities in Chapter 13 of the  Admissions and Continued Occupancy Policy (ACOP).

Domestic Violence

Learn about the protections in place for victims of domestic violence, dating violence, sexual assault or stalking for Public Housing Residents & Applicants and Section 8 Tenants. You can also read about federal and local laws regarding domestic violence, including the Violence Against Women Act (VAWA), which regulates housing policy.

Electric Micromobility Policy

Effective Date: March 1, 2024

The New York City Housing Authority (NYCHA) has rules and regulations concerning electric micromobility devices in public housing to prevent fires and protect residents' health and safety. The rules and regulations also further the goals of Charge Safe, Ride Safe: New York City's Electric Micromobility Action Plan (PDF) , which uses a multifaceted approach to reducing fires while promoting safe use of electric micromobility (e-micromobility) devices.

Read the electric micromobility rules and regulations at on.nyc.gov/micromobility as well as a full explanation of the proposed changes.

The public comment period for the proposed micromobility policy closed on December 31, 2023. NYCHA considered all feedback before implementing the final policy.

Fair Housing & Equal Employment Opportunity Policies

The New York City Housing Authority (NYCHA) is committed to providing equal housing opportunities for all qualified residents and applicants. NYCHA strictly prohibits discrimination in the selection of residents or participation in any programs, services, or activities implemented by or on behalf of NYCHA.

If you believe you are being discriminated against or sexually harassed, please contact NYCHA's Office of EEO, Fair Housing, and Access Services (EFAS) at 212-306-4468, or email EFAS at efas@nycha.nyc.gov. You may make such a report anonymously if preferred.

EFAS investigates fair housing discrimination complaints based on the following protected categories: race; color; national origin; religion or creed; sex (including gender identity and sexual orientation); familial status; disability; age; immigration status; lawful source of income; military service; pregnancy; status as a victim of domestic violence, sexual harassment, sexual violence, or stalking; marital or partnership status; presence of children; lawful occupation; height; or weight. EFAS's EEO and Fair Housing Investigations Unit will be able to provide further assistance to advise on next steps. All communications with EFAS investigators will be kept confidential.

NYCHA translates official Authority documents and provides interpretation services so that residents, applicants, and Section 8 voucher holders with limited English proficiency or who are hard of hearing or deaf have meaningful access to NYCHA's services and programs.

For sign language interpretation services, please contact EFAS at (212) 306-4468 or email res.asl@nycha.nyc.gov. For all other LEP translations and interpretations, please call 212-306-4444.

NYCHA is committed to providing equal opportunity for all public housing and Section 8 programs to eligible New Yorkers with disabilities. The Services for People with Disabilities Unit (SPD) assists residents, Section 8 voucher holders, and applicants with disabilities by responding to housing application status inquiries; requests for housing transfers; and requests for reasonable accommodations such as an accessible apartment, accessible parking, partial modifications to an apartment, or a voucher extension. SPD also:

  • Reviews applications in which applicants with disabilities have been found ineligible for public housing and assists residents and applicants pursuant to NYCHA's ADA/Section 504 Grievance Procedure;
  • Liaises between the disabled community and various NYCHA departments; and
  • Conducts technical assistance workshops for advocate organizations that provide services for people with disabilities, reviewing housing policy, procedures, and the selection process for obtaining accessible apartments.

SPD can be contacted at 212-306-4652 or TTY 212-306-4845.

Highlights of House Rules, Public Housing Lease, Law and NYCHA Policy

Lead and Safe Drinking Water

New York City's water is safe, including the water at your development.

Lead-Safe Certified Guide to Renovate Right

The Renovate Right pamphlet provides important general information about legal requirements for safe lead practices for homeowners, tenants, child care providers and parents during renovation activities. Review and download the pamphlet:

Mold and Mildew Prevention & Treatment

In its efforts to remediate mold from its developments, NYCHA has been taking proactive measures to meet the obligations of both the 2018 Revised Baez Consent Decree and the 2019 HUD Agreement. As part of this process, NYCHA has also revised its standard procedure for addressing mold complaints and introduced "Mold Busters" — an innovative new program informed by industry standards to effectively and efficiently remediate mold. Read about the Mold Busters program.

Notice of Class Action Lawsuit on Mold and Moisture

Notice of Proposed Lease Modification to Include New York State Good Cause Eviction Law Disclosure

The New York Good Cause Eviction Law (Article 6-A of the New York Real Property Law) requires the New York City Housing Authority (NYCHA) to provide a notice informing residents whether the New York State Good Cause Eviction Law applies to their apartment. Accordingly, NYCHA is proposing a modification to its public housing lease by adding the required notice to the lease packet and to the public housing lease addendum and rent notice.

Members of the public can comment on the proposed changes through August 14, 2024. NYCHA will then review and consider all feedback before determining what, if any, changes are appropriate to NYCHA's implementation of the notice required by the New York State Good Cause Eviction Law.

Notice to Tenant of Applicability or Inapplicability of the New York State Good Cause Eviction Law

This notice serves to inform you whether your apartment is covered by the New York State Good Cause Eviction Law. Even if your apartment is not covered by the New York State Good Cause Eviction Law (Article 6-A of the Real Property Law), you may have other rights under other local, state, or federal laws and regulations concerning rents and evictions. This notice, which NYCHA is required to give to you, does not constitute legal advice. You may wish to consult a lawyer if you have any questions about your rights under the New York State Good Cause Eviction Law or about this notice.

  1. Is your apartment subject to the New York State Good Cause Eviction Law?

    ☐ a. YES    ☒ b. NO

  2. If your apartment is not subject to the New York State Good Cause Eviction Law, what is the reason?

    Your apartment is not subject to the New York State Good Cause Eviction Law because it meets the following exemptions specified in the law: Apartment is subject to regulation of rent or evictions under local, state, or federal law, and/or apartment is required to be affordable to tenants at specific income levels.

To provide comments on the proposed lease modification, please email your comments to public.comments@nycha.nyc.gov by August 14, 2024, or submit written comments postmarked no later than August 14, 2024, to NYCHA Public Comments, P.O. Box 3422, New York, NY 10008.

Notice of Proposed Revisions to the Admissions and Continued Occupancy Policy (ACOP)

NYCHA proposes to incorporate the full Tenant Selection and Assignment Plan (TSAP) into the ACOP. The TSAP previously existed as a free-standing document. NYCHA also proposes to make minor changes to the Family Re-Entry Program description in the ACOP to conform to current policy. The ACOP is available at the NYCHA Admissions and Continued Occupancy Policy (ACOP) page .

You have the opportunity to submit written comments about these proposed changes. NYCHA will then review and consider all feedback before finalizing the changes to the ACOP. All comments must be emailed or postmarked no later than March 2, 2026.

You can email public comments to public.comments@nycha.nyc.gov. Comments may also be mailed to: NYCHA Public Comments, P.O. Box 3422, New York, NY 10008.

Full Notice available in:

Over-Income Policy for Public Housing

As required by HUD, a household whose income exceeds the over-income limit, which is 120% of the Area Median Income (AMI), must be considered "over-income" by NYCHA for the Section 9 program. As discussed further below, if a household remains over-income for 24 consecutive months, NYCHA is required by HUD to have the household sign a new non-public housing over-income lease and the household will have to pay the alternative non-public housing rent, which in New York City is the Fair Market Rent set annually by HUD. After the non-public housing over-income lease is signed, the non-public housing over-income (NPHOI) tenancy begins.

Read the Over-Income Policy Frequently Asked Questions

Permanent Exclusion and Applying to Lift Exclusions

One of NYCHA's strategies for promoting resident safety is to bring administrative actions against tenants for dangerous conduct by them or members of their household. NYCHA will seek Permanent Exclusion of dangerous individuals living in NYCHA while allowing the head of household and the rest of the family to remain. Residents can learn more here and apply to have the exclusion lifted.

Preservation Trust Voting Procedures

The Preservation Trust Voting Procedures, developed in consultation with residents and resident advocates and after consideration of comments received, provide the process through which NYCHA will conduct resident elections where residents have the option of selecting two modernization strategies — the Public Housing Preservation Trust or PACT — or remaining in Section 9. These procedures specify how NYCHA will inform residents of an upcoming vote at their development, the information to be provided on each option residents will consider, the criteria used to determine voter eligibility, how and for how long residents may cast a vote, the minimum resident participation required for the vote results to be valid, as well as how the vote results will be determined.

The NYC Public Housing Preservation Trust Resident Voting Procedures provide the process through which residents of NYCHA developments will vote to decide whether or not they want their development to be included in the Trust and its work to renovate their development's buildings and apartments.

Voting Procedures (revised October 2025) are available in:

Print-friendly versions of the Final Voting Procedures are available in:

Proposed Fine and Enforcement Structure for Improper Trash Disposal

The New York City Housing Authority (NYCHA) is proposing a modification to its trash disposal policy and procedures to educate and encourage tenants to observe proper trash disposal and maintain a safe and clean environment for all residents and their guests. NYCHA is proposing a graduated enforcement structure under which tenants who are observed violating the trash disposal policy will first receive a warning and guidance materials on proper trash disposal. A second violation during a three-month period will lead to a call-in letter for a conference, at which time a tenant will receive a $15 fine, guidance on proper trash disposal, and a warning that an additional violation during the three-month period will lead to termination of tenancy proceedings. Any subsequent violations during the three-month period will lead to a $25 fine for each violation and the initiation of termination of tenancy proceedings.

Members of the public were invited to comment on the proposed changes through May 22, 2024. The comment period is now closed. NYCHA will review and consider all feedback before determining what, if any, changes to the policy and procedures are appropriate.

Reasonable Accommodation

NYCHA provides reasonable accommodation for applicants, Section 8 voucher holders, and NYCHA residents with disabilities. A reasonable accommodation in housing is a change, modification, or alteration in policy, procedure, practice, or program that provides a qualified individual an equal opportunity to participate in, or benefit from, a program or activity.

Remote Hearing Procedures

NYCHA's remote hearing procedures provide the guidance the Office of Impartial Hearings (OIH) follows when conducting hearings where any participant appears virtually.

Rent Grievance and Interim Recertification Policies

NYCHA revised its policies and procedures related to interim rent changes, rent grievances, nonpayment proceedings, and chronic rent delinquency proceedings. These changes include improvements to NYCHA's Self-Service Portal.

Policy Changes:

Interim Recertification

If a tenant is in between Annual Recertification periods, and experiences a change to their household composition, income, disability status, senior status, citizenship status or student status, they can inform NYCHA by requesting an Interim Recertification.

Grievance and Termination of Tenancy Procedures

A grievance can be submitted when you are dissatisfied with a decision made by NYCHA, that you believe adversely affects your rights, duties or status.

Interim recertifications and rent grievances can be submitted online through the Self-Service Portal (selfserve.nycha.info) . You can also request a paper version of the interim recertification or rent grievance forms at your property management office.

Grievance Procedures:

Termination of Tenancy Procedures:

Remote Hearings Procedure

Remote Hearing Participant Guide:

Resident Handbook

NYCHA's Resident Handbook (PDF) has a variety of helpful information for new and longtime residents alike — from how to pay your rent or replace lost keys to details about the pet policy. This Handbook is a plain language summary NYCHA prepared to assist you in understanding public housing residents' rights and responsibilities. For a complete description of residents' rights and responsibilities, please see the lease, the Highlights of House Rules, and the Admissions and Continued Occupancy Plan (ACOP), as changed from time to time.

Section 3

Section 3 is a provision of the Housing and Urban Development Act of 1968. The purpose of Section 3 is to ensure that employment and other economic opportunities generated by certain HUD financial assistance shall, to the greatest extent feasible, and consistent with existing Federal, State, and local laws and regulations, be directed to low- and very low-income persons, particularly those who are recipients of government assistance for housing, and to business concerns which provide economic opportunities to low- and very low-income persons. The Section 3 regulations can be found at Section 3 Regulations: 24 CFR Part 75 (PDF) .

In September 2020, HUD released its new rule on Section 3. Read the Section 3 Frequently Asked Questions for further details.

Other Helpful Information

ACCESS NYC

ACCESS NYC is a free service that helps you find out if you may qualify for over 30 City, State and Federal benefit programs.

Social Security Administration

Create a free and secure Social Security Administration account to track current or future social security benefits, manage direct deposit options for SSA benefits, print an SSA benefit verification letter for NYCHA income recertification, and much more.