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About NYCHA

The New York City Housing Authority (NYCHA), the largest public housing authority in North America, was created in 1935 to provide decent, affordable housing for low- and moderate-income New Yorkers. NYCHA is home to roughly 1 in 15 New Yorkers across over 177,000 apartments within 335 housing developments. NYCHA serves over 350,000 residents through the conventional public housing program (Section 9), over 20,000 residents at developments that have been converted to PACT/RAD, and over 75,000 families through federal rent subsidies (the Section 8 Leased Housing Program). In addition, NYCHA connects residents to opportunities in financial empowerment, business development, career advancement, and educational programs. With a housing stock that spans all five boroughs, NYCHA is a city within a city. View NYCHA's Fact Sheet (PDF).

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Playback issues? Watch "How to Use the MyNYCHA App" video on YouTube .

Video Summary: This video demonstrates how public housing residents can quickly submit maintenance requests, upload photos of required repairs, select appointment dates, and change language preferences using the MyNYCHA app instead of calling for service.

View Video Transcript

Video Transcript - How to Use the MyNYCHA App:

The best way to request repairs is to contact NYCHA using the MyNYCHA app. You can log in and submit a repair request in five simple steps:

  1. Log In: Open the MyNYCHA app and enter your last name, date of birth, and the last four digits of your Social Security number.
  2. Request Repair: Tap Request Repair and select the type of ticket. Your development address will automatically populate.
  3. Add Details & Photos: Specify the repair needed and upload up to five photos of the issue to provide extra details for maintenance staff.
  4. Schedule Appointment: Choose a convenient date and time for NYCHA staff to visit your home.
  5. Set Language Preference: Go to Preferences, scroll down to Language, select your preferred language (English, Spanish, Russian, Simplified Chinese, or Traditional Chinese), and tap Update.

The MyNYCHA app is available for free download on the Apple App Store and Google Play Store.