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Public Housing Resident Resources

If you’re a NYCHA public housing resident, here’s everything you need to know, from how to pay your rent, how to apply for a parking permit, getting repairs done in your apartment and more.  

In addition, you can also learn about critical programs and services available to residents from external and internal partners, with a focus on economic opportunity, youth, seniors, and social services. NYCHA also supports NYCHA’s extensive network of resident leaders as part of its work to strengthen the relationship between residents and the Authority.  

Use the tabs above and to the left to find all the information you need and check back often for new resources, policies and procedures, and announcements. 

Working with Residents to Dramatically Improve Your Homes

NYCHA recently achieved a major milestone in our efforts to bring our developments the investment they desperately need, so residents can have the quality of life they deserve.  

Nostrand Houses will be the first NYCHA development whose residents will vote on whether to have their development renovated through the Public Housing Preservation Trust or the separate Permanent Affordability Commitment (PACT) initiative, or whether they want to remain in the current Section 9 program. Full details here.

Self-Service

NYCHA applicants and residents (public housing and Section 8) can view their information and complete certain transactions online, anytime – 24 hours a day, 7 days a week.

Log on to NYCHA's Self Service Portal

Customer Contact Center

NYCHA residents can call the Customer Contact Center at 718-707-7771:

  • Regarding emergency repairs in your apartment or in a public space
  • Concerning heat and hot water issues
  • To schedule general apartment repair appointments
  • For information about housing applications offices
  • And much more

Trained representatives are on standby 24 hours a day, 7 days a week to handle urgent repairs and to schedule routine maintenance repairs for Monday through Friday, 6am to midnight.

Community Engagement & Partnerships Map

Find available resources online through the new Community Engagement & Partnerships Map. Locate nearby workforce programs, adult education services, community and senior centers, and a host of other services. This online map provides information about available partner services. Users can choose the services for specific needs by clicking the check box next to the list of resources. .

Community Engagement & Partnerships Map

Data and estimates are updated monthly. This map is best viewed in the latest Google Chrome, Mozilla Firefox, or Apple Safari browsers.