Resident Resources

If you’re a NYCHA resident, here’s everything you need to know, from how to pay your rent and parking fees to getting repairs done in your apartment. Use the tabs above and check back often for new resources, announcements, and updates.

NYCHA connects residents to a range of partners, programs, and services that enrich lives. Click the links at the left to learn more about employment and training opportunities, family support services, and recreational, cultural, and educational offerings for all ages.

Self-Service

NYCHA Applicants and Tenants can view their information and complete certain transactions online, anytime – 24 hours a day, 7 days a week.

Log on to NYCHA's Self Service Portal

Customer Contact Center

NYCHA residents can call the Customer Contact Center at 718-707-7771:

• Regarding emergency repairs in your apartment or in a public space
• Concerning heat and hot water issues
• To schedule general apartment repair appointments
• For information about housing applications offices
• And much more

Trained representatives are on standby 24 hours a day, 7 days a week to handle emergencies and to schedule routine maintenance repairs for Monday through Friday, 6am to midnight.

Community Engagement & Partnerships Map

Find available resources online through the new Community Engagement & Partnerships Map. Locate nearby workforce programs, adult education services, community and senior centers, and a host of other services. This online map provides information about available CEP Partner services for residents. Users can choose the services for specific needs by clicking the check box next to the list of resources.

Data and estimates are updated monthly. This map is best viewed in the latest Google Chrome, Mozilla Firefox, or Apple Safari browsers.