NYCHA's Office of Impartial Hearings

NYCHA’s Office of Impartial Hearings reopened to the public on October 12, 2021. NYCHA will be scheduling certain termination of tenancy proceedings for hearings in accordance with NYCHA’s termination of tenancy procedures. In addition to in-person hearings, remote hearings will be offered as an option. Additionally, NYCHA worked with HRA’s Office of Civil Justice to implement the City’s Right to Counsel program, and all Section 9 termination of tenancy proceedings will go through that program before a hearing is scheduled.

Grievance and Termination of Tenancy Procedures

A grievance can be submitted when you are dissatisfied with a decision made by NYCHA, that you believe adversely affects your rights, duties or status.

Grievance Procedures: English | Español | 繁體 / 简体 | Русский 

Termination of Tenancy Procedures: English | Español | 繁體 / 简体 | Русский 

Remote Hearings Procedure: English | Español | 繁體 / 简体 | Русский

Remote Hearing Participant Guide: English | Español | 繁體 / 简体 | Русский

OIH Office Location

NYCHA’s Office of Impartial Hearings (OIH) is located at 803 Atlantic Avenue, 1st Floor, Brooklyn, NY 11238.

The OIH moved to the Brooklyn location in June 2019 and scheduled hearings began there on July 8, 2019. The move was part of the Authority’s cost-savings initiative to consolidate central office locations. The overall consolidation initiative will save approximately $20 million annually in real estate costs.

The new location houses a variety of social services and programs that residents from across the city already access regularly, including NYCHA’s Office of Resident Economic Empowerment & Sustainability (REES).

OIH hours:

Monday through Friday, 9 a.m. to 5 p.m.

OIH phone numbers:



Getting there:

There are many ways to get to the office by public transportation:


C to Clinton-Washington Avenues

G to Clinton-Washington Avenues

2, 3, 4, and 5 to Bergen Street

2, 3, 4, 5, B, D, N, Q, and R to Atlantic Avenue-Barclays Center

Atlantic Avenue-Barclays Center is the only accessible subway station near the new location; elevators are located at the southeast corner of Pacific Street and Fourth Avenue or at Hanson Place and Flatbush Avenue.

Residents using the Atlantic Avenue-Barclays stop who do not want to walk to the office from the station may transfer to the B45 on Atlantic Ave./Flatbush Ave. toward Crown Heights and get off at the Atlantic Ave./Vanderbilt Ave. stop or take the B65 on Dean St./4 Ave. toward Crown Heights and get off at the Dean St./Vanderbilt Ave. stop.


B25, B26, B45, B52, B65, and B69


LIRR to Atlantic Terminal

This LIRR station stop is connected to the Atlantic Avenue-Barclays Center station. See information above.

For further public transportation directions to the new OIH office, visit the MTA website ( or call 511 (the MTA’s customer service information line) and say, “Plan a Trip.”

Additional Resources