If you’re a public housing resident and have an inquiry or complaint in your neighborhood, you may contact your local Borough Management Office.
Did you know that there are several ways to file a complaint about NYCHA?
You can contact an outside, independent entity…
*To report conduct that may constitute a violation of law, or constitute a gross mismanagement of NYCHA rules and regulations, including, but not limited to:
Call the NYC Department of Investigation’s (DOI) NYCHA Inspector General Hotline at 212-306-3355 or email either ig@nycha.nyc.gov or NYCHAOIG@doi.nyc.gov. The NYCHA Office of the Inspector General is part of the New York City Department of Investigation and independent of NYCHA. DOI works to protect NYC from corruption, fraud, waste, and abuse through investigations that result in prosecutions, recoupment of housing funds, or recommendations for City agency reforms.
*Bart M. Schwartz was appointed as the federal Monitor to ensure that NYCHA complies with its obligations to provide decent, safe, and sanitary housing. If you feel your complaint to NYCHA was not addressed properly, you can contact the Monitor by email (monitor@nychamonitor.com) or by phone (347-809-5555 or toll-free at 844-309-6080).
*If you have already reported mold or a leak in your apartment to NYCHA but are still concerned about mold, leaks, or any associated repairs that have not been completed properly or on time:
Contact the Ombudsperson Call Center (OCC) for leaks and mold, which is court-appointed and independent of NYCHA, at 888-341-7152 or ombnyc.com.
You can contact NYCHA directly…
*To report building emergencies or schedule routine maintenance repairs:
Call NYCHA’s Customer Contact Center (CCC) at 718-707-7771 or use MyNYCHA (on.nyc.gov/mynycha), which are both available 24/7.
*If you would like to report
Visit on.nyc.gov/Submit-Concern or call NYCHA’s Customer Contact Center (CCC) at 718-707-7771 (and select menu option 7 when prompted). Complaints can be made anonymously. Depending on the nature of the issue, your complaint will be routed to NYCHA’s Compliance Department, Environmental Health and Safety Department, or Quality Assurance Unit.
*To file a complaint of fair housing discrimination based on race; color; gender/sex/gender identity; religion; national origin; disability; sexual orientation; alienage and citizenship status; age; marital status; military status; partnership status; lawful occupation; lawful source of income; or status as a victim of domestic violence, victim of sex offenses, or victim of stalking or retaliation:
Contact NYCHA’s Department of Equal Opportunity (DEO) at 212-306-4468 or deo@nycha.nyc.gov.
*To report or file a prevailing wage complaint related to wages received while employed on NYCHA contracts and performing work on NYCHA sites:
Contact NYCHA’s Department of Equal Opportunity (DEO) Prevailing Wage Hotline at 888-NYCHA-PW (1-888-692-4279).
If you wish to make a Freedom of Information Law (“FOIL”) request for records your request must be in writing. You can mail, email, or hand deliver your request using the contact information below. Please do not send a request in both hard copy and email form as this would be duplicative and may delay the response process. You may contact the FOIL Unit at:
90 Church Street, 11th Floor
New York, New York 10007
Phone: (212) 306-8680
Email: FOIL@nycha.nyc.gov
Helpful links and sample forms:
FOIL Request Form
Consent to Release Form
FAQs
FOIL Subject Matter List
Legal papers to be served on NYCHA must be served on Tuesdays and Thursdays between the hours of 9:00 a.m. and 5:00 p.m. at 90 Church Street, 11th Floor, New York, NY 10007, or by email to ServiceECF@NYCHA.NYC.GOV.
Since 1970, The NYCHA Journal has informed and inspired the New York City Housing Authority community - about 600,000 public housing and Section 8 residents and 10,000 employees - with stories and information about new programs, resident accomplishments, upcoming events, and career, health, and educational opportunitites. The NYCHA Journal website is updated weekly.
Annual Review (AOI) Documents |
PO Box 19196 |
Landlord Documents |
PO Box 19197 |
Rental Transfer Documents |
PO Box 19199 |
Letters or Questions |
PO Box 19201 |
Portability Documents |
PO Box 1631 |