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Reasonable Accommodation

NYCHA provides reasonable accommodation for applicants, Section 8 voucher holders, and NYCHA residents with disabilities. A reasonable accommodation in housing is a change, modification, or alteration in policy, procedure, practice, or program that provides a qualified individual an equal opportunity to participate in, or benefit from, a program or activity.

Housing Reasonable Accommodation Policy

If you're a tenant or an applicant and require a reasonable accommodation, you can print and complete the forms below and submit them to your local Property Management Office.

For questions or concerns, email the Public Housing Reasonable Accommodation Coordinator at rarequests@nycha.nyc.gov. You may also contact NYCHA's Services for People with Disabilities Unit at (212) 306-4652.

Reasonable Accommodation Forms and Letters

Communications in Alternative Formats for Public Housing Applicants and Residents Who Are Blind or Have a Visual Impairment

NYCHA provides equal housing opportunities for all qualified applicants and residents. Upon request, NYCHA will provide reasonable aids and services for effective communication to qualified applicants and residents with disabilities in NYCHA programs, services, or activities.

Public Housing applicants and residents who are blind or have a visual impairment may request that notices be sent to them in an alternative format. Those formats include:

  • Audio compact disc
  • Data disc in a locked PDF format
  • A follow-up telephone call to read a notice within five (5) business days from the date of the notice
  • Braille
  • Large print notice
  • Notification to an alternative representative

NYCHA will consider requests for communications in an alternative format that is not listed above on a case-by-case basis.

A Public Housing applicant or tenant, or their authorized representative, may request notices in an alternative format, or change a preferred alternative format, by:

  • Making the request on the Public Housing application
  • Making the request on the Medical Verification Form (040.426)
  • Visiting the Local Property Managers’ Office
  • Calling the Customer Contact Center at (718) 707-7771, or the Services for People with Disabilities Unit's TTY line at (212) 306-4845
  • Visiting a Customer Contact Center (CCC), Monday–Friday, 8 a.m.–5 p.m., at one of the following locations:
    • 478 East Fordham Road (1 Fordham Plaza), 2nd Floor, Bronx, NY
    • 787 Atlantic Avenue, 2nd Floor, Brooklyn, NY

The requesting individual may be asked to complete NYCHA's Medical Verification Form (040.426); assistance to complete the form will be provided if needed. NYCHA staff will contact the individual to confirm the request and obtain any necessary information. If an individual requests an alternative format, NYCHA will send that individual all necessary NYCHA program information, documents, and publications in that format.

Communications in Alternative Formats for Section 8 Applicants and Participants Who Are Blind or Have a Visual Impairment

NYCHA provides equal housing opportunities for all qualified residents and participants. Upon request, NYCHA will provide reasonable aids and services for effective communication to qualified applicants and participants with disabilities in NYCHA programs, services, or activities.

Section 8 applicants (including voucher holders who have not yet rented units) and participants who are blind or have a visual impairment may request that notices be sent to them in an alternative format. Those formats include:

  • Audio compact disc
  • Data disc in a locked PDF format
  • A follow-up telephone call to read a notice within five (5) business days from the date of the notice
  • Braille
  • Large print notice
  • Notification to an alternative representative

NYCHA will consider requests for communications in an alternative format that is not listed above on a case-by-case basis.

A Section 8 applicant or participant, or their authorized representative, may request notices in an alternative format, or change a preferred alternative format, by:

  • Making the request on the Section 8 application
  • Making the request on the Disability Status and Notice of Reasonable Accommodation form (059.109) (PDF) – English, Español, 中文 (繁體), 中文 (简体), Русский
  • Calling the Customer Contact Center at (718) 707-7771, or the Department of Equal Opportunity's TTY line at (212) 306-4845
  • Visiting a Customer Contact Center (CCC), Monday–Friday, 8 a.m.–5 p.m., at one of the following locations:
    • 478 East Fordham Road (1 Fordham Plaza), 2nd Floor, Bronx, NY
    • 787 Atlantic Avenue, 2nd Floor, Brooklyn, NY
    • 90-27 Sutphin Boulevard, 4th Floor, Jamaica, NY

The requesting individual may be asked to complete a Disability Status and Notice of Reasonable Accommodation form; assistance to complete the form will be provided as requested. A representative from the Leased Housing Department will contact the individual to confirm the request and obtain any necessary information. If an individual requests an alternative format, NYCHA will send that individual all necessary NYCHA program information, documents, and publications in that format.