From October 17, 2022 through October 31, 2022 make a minimum payment of $500 towards debt that is permanently owed to the NYC DSS and sign and submit the Pay It Off agreement. OCSS will then match your payment by reducing your debt by the same amount (up to the amount you owe). Here is an example:

From October 17, 2022 through October 31, 2022 make a minimum payment of $500 towards debt that is permanently owed to the NYC DSS and sign and submit the Pay It Off agreement. OCSS will then match your payment by reducing your debt by the same amount (up to the amount you owe). Here is an example:

It is Child Support debt owed to DSS when a child is on Cash Assistance or if a child is in Foster Care and the noncustodial parent falls behind on making the payments toward the court order.

Whichever way you decide to pay, we cannot match a payment without having received a signed Pay It Off Agreement. A separate Agreement is required per case to receive a credit.

There are three ways to pay:

1. In person with a check or money order -
   151 W. Broadway, 4th floor
   New York, NY 10013
   Monday – Friday, between 9 am and 7 pm (except holidays and weekends)
   
2. Mail a check or money order
   OCSS - Pay It Off
   PO Box 830
   Canal Street Station
   New York, NY 10013
   
3. Call 929-252-5201 to make a credit card payment over the phone
   • Payments must be received no later than October 31, 2022 to receive the credit and the total amount of your most recent court ordered current support obligation that is due in the month of October must be paid first and will not be matched.
     Learn more about how to make a payment at on.nyc.gov/paymentmethods.
   • Payments should accompany the agreement. When submitting the agreement separately, indicate when and how the payment will be submitted
   • For multiple cases, submit a separate payment per case.
   • Make payments payable to the “NYS Child Support Processing Center”.
   • Include case I.D. and indicate “Pay It Off” on your payment.

NOTE: Payments collected through a garnishment (such as Unemployment Insurance and paycheck garnishment), seizure, or tax intercept will not be matched. Also, current child support (the amount the court order says must be paid monthly) gets paid first with the payment you make.

We only have the authority to reduce debt that is owed to the government/DSS.

To participate in Pay It Off, you must have a minimum of $500 in child support debt permanently assigned to the NYC DSS. You will receive the full match, if you owe at least $1,000 because if you only owe $500 and pay the full $500 there is no match. If you only have unassigned debt or debts owed to the custodial parent, you cannot participate.

Participation in a mediation program may spur conversation with the custodial parent to consider reducing debt owed to them. Refer to the Mediation Services flyer on our website:
bit.ly/MediationBrochure

This particular program requires that you pay a minimum of $500 toward arrears to take advantage of the time limited offer.

However, making any payment toward your child support debt would benefit you in other ways. You may be able to avoid other enforcement actions where applicable. You can also sign up for our Arrears Credit Program, which requires only that you pay your court ordered monthly child support obligation. You can find out more about this program by reading FAQ #7 below.

The Arrears Credit Program allows you to qualify for up to $5,000 credit toward permanently-assigned DSS arrears after consistently paying your court ordered obligation amount in full for one full year beginning on the day that you sign the Arrears Credit Program agreement. You may qualify for up to 3 years and earn a credit of up to $15,000 in total.

If you enroll in the Arrears Credit Program at the same time you sign up for Pay It Off and are found eligible, you qualify for an additional reduction of up to $1,000 in debt owed to the NYC government/DSS.

Here is an example:

For noncustodial parents with multiple accounts, additional credits may be applied to each individual account as appropriate.

No. It takes a year’s worth of consistent and full current child support payments to receive the $5,000 credit that you can qualify for through the Arrears Credit Program. That year begins on the day that you sign the Arrears Credit Program agreement. You may qualify for up to 3 years and earn a credit of up to $15,000 in total. See example in FAQ #7 above.

You will get an additional bonus debt reduction of up to $1,000 for signing up at the same time as Pay It Off.

Yes, you can make more than one payment between October 17 and October 31, 2022 as long as the payments post to your account by the program end date which is October 31, 2022, they are more than $500 each, and you sign and sent an agreement per payment by the program end date.

To begin,

1. Download the Pay It Off Agreement at nyc.gov/payitoff. You may have received one by mail.
2. Complete and sign the agreement. A separate Agreement is required per case to receive a credit.
3. Submit it as follows:
   By Email to dcse.cseweb@dfa.state.ny.us, be sure to include your case ID and “Pay It Off” in the email
   By Mail to:
    OCSS – Pay It Off
    PO Box 830
    Canal Street Station
    New York, NY 10013
   In Person to:
    151 W. Broadway, 4th floor
    New York, NY 10013
    Monday – Friday, between 9 am and 7 pm (except holidays and weekends)
   

You can download the Arrears Credit Program application at nyc.gov/ocss-debt-reduction. Submit it as noted above along with the Pay It Off application.

You will not qualify for the Pay It Off match without a signed agreement. You must complete, sign and return the agreement before October 31, 2022. See FAQ #10.

Contact OCSS to find out your account balance:

• EMAIL dcse.cseweb@dfa.state.ny.us. Please include your Child Support case number in your email inquiry.
• REQUEST a phone appointment with a Customer Service caseworker by emailing dcse.cseweb@dfa.state.ny.us. Please provide your name, Child Support case number, a description of your concern(s), phone number, and the best time to reach you. Enter “Requesting a Customer Service Appointment” in the subject line of your email.
• CALL 888-208-4485, the New York State Child Support Helpline.
• MAIL us at OCSS, PO Box 830, Canal Street Station, New York, NY 10013.
• VISIT 151 W. Broadway, 4th floor, New York, NY 10013 (Monday – Friday, between 9 am and 7 pm except holidays and weekends)

That will depend on your specific case. For example, if you pay $500, your debt could be reduced as much as $1,000 up to the amount that you owe. The example in FAQs #2 and #7 may be helpful.

The money will be distributed in accordance with federal distribution rules. To learn more about the details of your case, you can:

• EMAIL dcse.cseweb@dfa.state.ny.us. Please include your Child Support case number in your email inquiry.
• REQUEST a phone appointment with a Customer Service caseworker by emailing dcse.cseweb@dfa.state.ny.us. Please provide your name, Child Support case number, a description of your concern(s), phone number, and the best time to reach you. Enter “Requesting a Customer Service Appointment” in the subject line of your email.
• CALL 888-208-4485, the New York State Child Support Helpline.
• MAIL us at OCSS, PO Box 830, Canal Street Station, New York, NY 10013.
• VISIT 151 W. Broadway, 4th floor, New York, NY 10013 (Monday – Friday, between 9 am and 7 pm except holidays and weekends)

No, the match for this program is limited to money owed to the NYC government/Department of Social Services.

Yes.

If the money judgment principle owed to DSS without interest is paid in full, then OCSS will also eliminate all the interest owed to DSS.