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Pay It Off | March 1-15, 2024

This time-limited program offered by the NYC Office of Child Support Services (OCSS) allows noncustodial parents who have child support debt permanently owed to the NYC Department of Social Services (DSS) to pay off their arrears twice as fast. 

More than 4,000 noncustodial parents have participated in a Pay It Off (PIO) program. The average debt reduction to arrears owed to NYC DSS per case is $4,822. 

Download the Pay it Off flyer in:

Watch a video that explains the details of the program and how to participate:

Step 1. Sign an agreement

Submit the completed, signed agreement and a copy of your photo ID between March 1 – 15 by email, mail, or in person. A separate agreement is required per case to receive a credit.

Download the Agreement in:

Email:, subject “Pay It Off”. Include your full name & Case ID (e.g., AB12345X1) or birth date.

Mail to:
 OCSS - Pay It Off
 PO Box 830
 Canal Street Station
 New York, NY 10013

In person:
 OCSS Customer Service Walk-In Center
 151 West Broadway, 4th Floor
 New York, NY 10013
 Business Hours: Mon - Fri, 8 AM - 6 PM (except holidays and weekends)

Step 2. Make a payment(s)

  • Make a payment of $500 or more intended for Pay It Off March 1 - 15. Payments must be received no later than March 15, 2024 to receive the credit.
  • Payments should accompany the agreement. When submitting the agreement separately, indicate when and how the payment will be submitted.
  • For multiple cases, submit a separate payment per case.
  • Make payments payable to the “NYS Child Support Processing Center”.
  • Include your child support Case ID and indicate “Pay It Off” on your payment.

Step 3. Get your qualified payment dollar-for-dollar match

OCSS will send you a summary of action taken 4 to 5 weeks after the agreement and payment(s) are received.

Step 4. Lower your debt even more

Sign up for the Arrears Credit Program (ACP)

Receive a one-time debt reduction of up to $2,500 to arrears owed to NYC DSS when applying for ACP between March 1, and March 15, 2024.

Pay your monthly court ordered obligation in full for a year and get up to $5,000 off your NYC DSS debt at the end of 12 months. Stay in the program for up to three years and get a total of up to $15,000 taken off your NYC DSS debt. See details at and get the application at

Money Judgment Interest

If you pay off the principal on your money judgment payable to NYC DSS, your interest will be removed.

Frequently Asked Questions (FAQs) About Pay It Off

Read the FAQs about Pay It Off in:


Email us at Put “Pay It Off” in the subject line of your email. Be sure to include your full name, Child Support Case ID, and date of birth in the email along with your question(s).

You can also visit us at 151 W. Broadway, 4th floor, New York, New York, 10013 from Monday to Friday between 8 am and 6 pm (except holidays).