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Accessibility

TLC is committed to providing greater access and options for the accessibility community. TLC’s Accessibility Initiatives include financial incentives for owners and drivers of accessible taxicabs, the new Accessible E-Hail model for passengers, information on the Taxi Improvement Fund, and accessibility requirements for the FHV sector.

Accessible E-hail - NEW!

The accessibility ecosystem for taxi is expanding. In response to the growth within this sector, and technological advancement, TLC is moving to a new Accessible E-Hail model!

For Passengers
Call for a taxi: 646-599-9999 or visit

For Drivers
You have options! Select any of the following E-hail providers to learn about driving for them!

For-Hire Vehicle (FHV)

Accessible vehicles are also available within the FHV sector through Uber and Lyft.

For Passengers
Passengers can sign up with the following FHV companies to receive an accessible ride.

Uber

Lyft

For Drivers
Drivers can receive accessible trips by signing up with following FHV companies

Uber

Lyft

For more information about accessible FHVs please select the links below.

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Are drivers trained?

Please visit the Driver Education - TLC to learn more about the type of instruction that drivers receive.

What can I expect the driver to assist me with?

The driver will assist the passenger into the vehicle.
The driver will secure the passenger when in vehicle.
The driver will support the passenger in exiting the vehicle once the destination has been reached.

Can I E-Hail an accessible ride?

Yes. Please review above the section titled Accessible E-Hail.

Do I have to prearrange my ride?

A ride does not have to be prearranged.
If the passenger would like to prearrange a ride this is possible, as well as e-hailing at the time of need.