Accessibility

TLC is committed to providing accessible rides through TLC-licensed taxi, rideshare, and car services through a range of initiatives included below. 

Passengers can get more information about accessible service at Find an Accessible Ride.

Driver Resources

All drivers are trained and required to assist customers with disabilities when requested:

• Accessible Requirements for Drivers
• Wheelchair Accessible Resources
  
• Accessible E-hail Providers

Drivers will receive a $10 bonus, in addition to the fare, for every completed wheelchair accessible vehicle request originating from the call center. Enroll in TIF (here). 

       Arro

       Curb  

       Myle

FHV Accessible Service Providers

Drivers can receive accessible trips by signing up with following approved accessible vehicle dispatchers or through their preferred car service base.

Uber

Lyft 

Accessible Taxi Initiatives

• Taxi Improvement Fund
• ATLAS Pilot Program
• Improvement Surcharge Payment Dates
• Green Taxi Accessibility

For-Hire Vehicle (FHV)

All rideshare, livery, black car, and limousine services are required to provide a wheelchair accessible vehicle when requested.

Passengers can request an accessible trip by contacting their preferred service over the phone or using any car service app licensed in NYC. Passengers will pay the same fare for a non-accessible trip from the same car service

   For more information about accessible FHVs please select the links below.  

• • Approved Accessible Dispatchers
  • Uber
  • Lyft
  • Accessibility Rules
  • Wheelchair Accessibility
  • Wheelchair Accessibility Base Information
  • Wheelchair Accessibility Resources