Van Hailin'

TLC’s Van Hailin’ pilot program was inspired by Mayor Eric Adams’s
initiative to improve customer service and was created to enhance
customer service for TLC drivers by allowing them to perform a
variety of transactions that would otherwise require them to visit
TLC’s offices in Long Island City. Van Hailin’, which features a built-in
office, will be visiting all five boroughs and is a one-stop-shop mobile
office where staff members from various TLC units can assist licensees.
It is staffed by representatives from TLC’s Licensing, External Affairs,
Finance, and Prosecution Units, and accompanied by LabCorp so
that drivers can submit their annual required drug tests.

Where and When to Visit Van Hailin’:

March 31, 2023 – Office of Councilwoman Selvena N. Brooks-Powers, 222-02 Merrick Boulevard, Laurelton, NY 11413

April 28, 2023 – NYPD Police Service Area 4, 130 Avenue C, New York, NY 10009

May 18, 2023 – Taxi and Limousine Commission, 1139 Hylan Boulevard, Staten Island, NY 10305

June 23, 2023 – Office of Councilwoman Mercedes Narcisse, 5827 Flatlands Avenue, Brooklyn, NY 11234

July 21, 2023 – Office of Councilmember Amanda Farías, 778 Castle Hill Avenue, Bronx, NY 10473

August 25, 2023 – Borough Hall, 209 Joralemon Street, Brooklyn, NY 11201

September 22, 2023 – NYPD Police Service Area 6, 2770 Frederick Douglass Boulevard, New York, NY 10039

October 27, 2023 – Bronx Location TBD

November 17, 2023 – Queens Location TBD

December 19, 2023 – Staten Island Location TBD

Download more information about TLC's Mobile Outreach Unit.