Identifying and fixing the root cause of mold requires a joint effort between you and NYCHA. Below are some tips to help limit moisture and mold growth in your apartment:
Check the exhaust ventilation in your bathroom and/or kitchen by holding a piece of tissue to the exhaust grill (the tissue should stick to grill) to check for air suction. Request repairs if there is no suction, or if the vent grill is clogged with dust, by calling the Customer Contact Center (718-707-7771) or via the MyNYCHA app.
For additional resources, read the NYCHA's Mold Standard Procedure. There you will find more about the general approach to preventing mold growth in buildings, and to control moisture from internal sources.
Residents who have already contacted the NYCHA Customer Contact Center (718-707-7771) but still have concerns or complaints regarding mold/leaks and any associated repairs can contact the NYCHA Compliance Department at firstname.lastname@example.org or the independent court-appointed Ombudsperson Call Center (OCC) at 1-888-341-7152 or at ombnyc.com.
For more information about mold: Visit epa.gov/mold. For more information on NYCHA’s Mold Busters Program, visit on.nyc.gov/mold-busters.