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Customer Contact Center
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You can now schedule an appointment at one of NYCHA's recently reopened Customer Contact Center (CCC) Walk-In Centers for a time that is convenient for you. To make an appointment,visit on.nyc.gov/nycha-ccc-appt
Instructions available here: English | Español | 中文 (繁體/ | 简体) | Русский
Public housing residents can call the Customer Contact Center at 718-707-7771 to report emergencies and schedule routine maintenance repairs in their apartments and developments. Trained representatives are on standby 24 hours a day, 7 days a week to handle emergencies and to schedule routine maintenance repairs for Monday through Friday, 6am to midnight.
The Walk-in Centers (see below) operate Monday through Friday from 8:00am to 5:00pm.
The CCC was established in 2005 as a single point of contact for residents that improves the delivery of essential services and enhances the overall customer experience. In 2018, it handled an average of 9.214 calls and 925 walk-in customers each day.
The CCC’s trained customer service representatives assist customers with the following services:
NYCHA residents can call the Customer Contact Center:
- Regarding emergency repairs in your apartment or in a public space
- Concerning heat and hot water issues
- To schedule general apartment repair appointments
- For information about housing applications offices
The customer service representatives can assist you better when you provide the following information:
- Your name, address, telephone number, and the name of your development
- The location of the emergency (if it applies): apartment, lobby, hallway, stairwell, etc.
- The floors affected
- When and how the problem began
- Previous work ticket number (if applicable)
Customer Contact Centers – Walk-In Services
NYCHA Customer Contact Center Walk-In Appointments
Walk-In Centers
Welcome Back!
NYCHA’s Customer Contact Center is excited to re-open our Walk-In Centers to assist you with your service needs. We evaluated how we can improve our service to you and are excited to announce our new appointment booking feature. You can now schedule a service appointment at a Walk-In Center for when it is most convenient for you, improving your customer experience and minimizing time spent in waiting areas. Here are the instructions to make an appointment for your visit.
Making an appointment is easy!
Visit on.nyc.gov/nycha-ccc-appt or scan the below QR code with your smartphone:
Then follow these four easy steps:
- Select a location to visit.
- Select the available language you’d like to be served in.
- Select the date and time you’d like to visit.
- Enter your first and last name, email address, telephone number, voucher/case number (and any relevant information about your visit in the “Voucher/Case #” section).
Check the box indicating you agree to the terms, conditions, and privacy policy and press the “Create Appointment” button. Your appointment will be confirmed, and you can then exit by clicking “Back to Start Page.”
You will receive confirmation of your appointment via email, as well as a reminder email and text messages as you get closer to your appointment date. On the date of your appointment, you will receive a text message with a link allowing you to check in for your appointment.
Customer Contact Center Walk-In Locations
478 East Fordham Road
(1 Fordham Plaza), 2nd Floor
Bronx, NY 10458
Monday-Friday, 8am-5pm
787 Atlantic Avenue, 2nd Floor
Brooklyn, NY 11238 Monday-Friday, 8am-5pm
NYCHA’s Customer Contact Center Walk-In locations provide in-person services to address the needs of public housing residents, Section 8 voucher holders and landlords, and applicants.
CCC Office
Customer Contact Center representatives are always available to take your calls 24 hours a day, 7 days a week at 718-707-7771.