Print icon Print

Customer Contact Center

The CCC was established in 2005 as a single point of contact for residents that improves the delivery of essential services and enhances the overall customer experience. In 2018, it handled an average of 9,214 calls and 925 walk-in customers each day.

The CCC’s trained customer service representatives assist customers with the following services:

Playback issues? Watch "Need Assistance? Contact NYCHA Customer Contact Center Today!" video in your browser .

Video Summary: This video provides an overview of the NYCHA Customer Contact Center (CCC), explaining how public housing residents and Section 8 voucher holders can call 718-707-7771 for 24/7 service assistance, repair appointments, and application support.

View Video Transcript

Video Transcript - Customer Contact Center (CCC) for NYCHA Residents:

Public housing residents can call the Customer Contact Center (CCC) at 718-707-7771 to report emergencies and schedule routine maintenance repairs in their apartments and developments.

Trained representatives are on standby 24 hours a day, 7 days a week to provide assistance.

You can call the CCC to:

  • Schedule general apartment repair appointments
  • Report heat and hot water interruptions
  • Plumbing leaks
  • Electrical issues
  • Pest infestations and much more.

You can also call the CCC for help with:

  • Annual reviews
  • Transfer requests

And use the automated service for:

  • Rent payment
  • Parking and more.

For Section 8 voucher holders, the CCC can assist with:

  • Voucher status questions
  • Transfer requests
  • Portability vouchers, etc.

Don't forget, NYCHA's public housing and Section 8 residents can call the CCC number at 718-707-7771.

Residents can also use the MyNYCHA app or website on.nyc.gov/mynycha to create, schedule, and manage work tickets.

NYCHA Residents Can Call the Customer Contact Center:

  • Regarding emergency repairs in your apartment or in a public space
  • Concerning heat and hot water issues
  • To schedule general apartment repair appointments
  • For information about housing applications offices

The customer service representatives can assist you better when you provide the following information:

  • Your name, address, telephone number, and the name of your development
  • The location of the emergency (if it applies): apartment, lobby, hallway, stairwell, etc.
  • The floors affected
  • When and how the problem began
  • Previous work ticket number (if applicable)

Ways of Contacting the Customer Contact Center

  • Public housing residents can call the Customer Contact Center at 718-707-7771 to report emergencies and schedule routine maintenance repairs in their apartments and developments. Trained representatives are on standby 24 hours a day, 7 days a week to handle emergencies and to schedule routine maintenance repairs from Monday through Friday, 6:00 AM to midnight.
  • Residents can also use the MyNYCHA app or website on.nyc.gov/mynycha to create, schedule, and manage work tickets.
  • You can also schedule an appointment at one of NYCHA's recently reopened Customer Contact Center (CCC) Walk-In Centers for a time that is convenient for you. To make an appointment, visit on.nyc.gov/nycha-ccc-appt . The Walk-in Centers operate Monday through Friday from 8:00 AM to 5:00 PM.

Visit NYCHA's Customer Contact Center for Walk-In Appointments

NYCHA’s CCC Walk-In Centers can assist public housing residents, Section 8 voucher holders and landlords, and applicants with their service needs.

Scheduling an appointment is easy! First, go to on.nyc.gov/nycha-ccc-appt or scan the QR code below with your smartphone.

Then:

  1. Select a location to visit.
  2. Select the available language you’d like to be served in.
  3. Select the date and time you’d like to visit.
  4. Enter your first and last name, email address, telephone number, voucher/case number (and any relevant information about your visit in the “Voucher/Case #” section).

Check the box indicating you agree to the terms, conditions, and privacy policy and press the “Create Appointment” button. Your appointment will be confirmed, and you can then exit by clicking “Back to Start Page.”

You will receive confirmation of your appointment via email, as well as a reminder email and text messages as you get closer to your appointment date. On the date of your appointment, you will receive a text message with a link allowing you to check in for your appointment.

Appointment Instructions by Language: English (PDF) | Español (PDF) | 中文 (繁體) (PDF) | 中文 (简体) (PDF) | Русский (PDF)

Customer Contact Center Walk-In Locations

478 East Fordham Road (1 Fordham Plaza), 2nd Floor, Bronx, NY 10458
Monday–Friday, 8:00 AM–5:00 PM

787 Atlantic Avenue, 2nd Floor, Brooklyn, NY 11238
Monday–Friday, 8:00 AM–5:00 PM

Customer Contact Center service windows   Customer Contact Center main reception counter