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Pay Rent

NYCHA has switched its rent processing vendor from Wells Fargo to JPMorgan Chase this summer, as part of our efforts to better serve you.

What has Changed?

  • A new telephone number for paying rent by phone.
  • Amex and Discover credit cards will now be accepted in addition to the current credit card payment methods (Visa, Mastercard). The convenience fee for credit card payments is 2.25% of the payment amount. 
  • The website for one-time online rent payments and recurring and automatic rent payments through E-Bill.
  • Reduced convenience fee for debit card (Visa and MasterCard logo) payments (0.80% of the payment amount). 
  • A new P.O. Box address for mailing rent checks - starting August 1, 2024

Rent Payment Basics:

Whether you pay your rent by phone, mail, online, or in person at a payment center, your rent is due on the first day of each month. Paying your rent on time is the most important thing you can do to support your development’s services and amenities. Residents who do not pay their rent on time are subject to legal action and possible eviction. If you have an unexpected change in your income, please see your development manager. We can help you get financial counseling or adjust your rent, if warranted. If you have any questions related to rent payments or e-Bills, please contact the Customer Contact Center at 718-707-7771.

Here Are the Multiple Ways You Can Pay Rent:

Residents and Commercial Customers:

  1. Online payment
  2. Your bank's website
  3. By mail
  4. By phone

Residents Only:

  1. Via payroll deductions
  2. At an authorized bank or credit union
  3. Authorized third-party payors (On behalf of a resident)
  4. With HRA benefits

For Residents and Commercial Customers

  1. Online Payment:

Beginning in late June, residents and commercial customers should use the new website for making online rent payments:

One-time Online Payment

  • You will need your 9-digit Tenant ID, which is located on the upper right-hand corner of your rent statement, and your 9-digit Account Number, which is located on the upper right-hand corner of your rent statement or on your "Remittance Slip” or "Bank Acceptance Slip."
  • If you do not have any of these, please contact your property management office to obtain your Tenant ID number.
  • You will also be asked to provide a current email address and phone number. 
  • If you are paying by e-Check, you will need your bank routing number and your checking/savings account number.
  • If you are paying by debit/credit card, you will need your debit or credit card number, associated CVV number, and the expiration date of your card. 

Recurring and automatic rent payments through E-Bill

  • If you are already enrolled in E-Bill, NYCHA will automatically transfer your information to the new payment processing service. You will be able to access your account on the new online payment website.
  • You will receive an email letting you know your information has been moved over to the new system with a temporary password, and you do not need to take any action now. 
  • Please note that any payments you make at this point to the old system will be automatically transferred to the new payment processing service and credited to your account. 
  • You can store multiple payment methods in your account, allowing you to pay your rent from multiple sources­ (for example, a portion from a checking account, a portion from a savings account, and a portion on a debit/credit card).

Sign up for E-Bill

Sign up for FREE to pay rent through E-Bill. Receive your rent bill electronically and pay via an E-Check. Receiving E-Bills and paying your rent online is quick, convenient, and secure and can be done 24/7 through your computer or mobile device. 

  1. Your Bank's Website:

Pay your rent using your bank’s online banking system or online bill payer. You can add NYCHA as a payee and make payments directly from your bank account.

  1. By Mail:

If you still prefer to pay by mail, please ensure you are mailing your rent EARLY to allow three to five business days for delivery and processing. When you receive your monthly rent statement each month, just tear off the remittance slip and place it in the enclosed envelope with your check or money order made out to “New York City Housing Authority.”

The remittance slip already has the payment address. Please write your NYCHA account number on the front of your check or money order and remember to put a stamp on the envelope. Please do not mail cash to NYCHA.

Starting with the August 2024 rent statements, the new mailing addresses are:

New Mailing Address for Residents:

NYCHA 
P.O. Box 5543
Binghamton, NY 13902-5543 

New Mailing Address for Commercial Customers: 

NYCHA 
P.O. Box 5544 
Binghamton, NY 13902-5544

  1. By Phone (please note the new phone number):

You can pay your rent by calling NYCHA’s Phone Payment System at 833-894-0899 (833-894-0971 for commercial customers). Payments made before 5 PM EST will be credited the same day.

Payments made after 5 PM EST will be credited the next business day. Payments made on weekends and federal holidays, when banks are closed, will be credited on the next business day. Please allow three to five business days for your bank account to reflect the payment.

There is NO fee for customers paying by E-Check. There is a convenience fee of 0.80% of the payment amount when paying with Visa or MasterCard debit cards. There is a convenience fee of 2.25% of the payment amount when paying with Visa, MasterCard, Amex, and Discover credit cards. The fee is charged by our third-party vendor, and no portion of that fee is paid to NYCHA.

For NYCHA Residents Only

  1. Via Payroll Deductions:

NYCHA and other City employees can participate in NYCHA’s automated payroll rent deduction program. Half of the monthly rent amount will be deducted from the first two paychecks of every month. Deductions can be higher than half of the monthly rent because deductions are half of the outstanding balance, not just the rent. If no deductions are being taken out, the development did not enter the employee into the system or his or her agency is not part of the program. To terminate payroll deductions, a termination form must be completed and submitted to your property management office. To sign up, please click this link: NYCHA Self-Service Login/Register.

  1. Via an Authorized Bank or Credit Union:

Residents can make monthly rent payments at one of the bank branches listed below for a fee. If your bank is listed below, click to view more details.

Bank Location
Brooklyn
Brooklyn Cooperative Federal Credit Union 1474 Myrtle Avenue, Brooklyn, NY 11237
Transfiguration Parish Federal Credit Union 429 Broadway, Brooklyn, NY 11211
Queens
Urban Upbound Federal Credit Union 13-03B 40th Ave., Long Island City, NY 11101
  1. Authorized Third-Party Payors (On behalf of a Resident):

NYCHA can send monthly rent statements directly to an authorized caregiver of a senior and/or disabled resident. Please contact your development’s property management office for more information.

  1. With HRA Benefits:

If your rent is paid via benefits you receive from the NYC Human Resources Administration (HRA), please review the monthly rent statement to be sure that last month’s payment was received and that no other charges are due. If additional monies are due, please mail your payment with the remittance slip in the envelope provided to the address printed on the slip.

NYCHA’s FY 2024 Flat Rents

Apartment Size FY 2024 Fair Market Rent NYCHA's FY 2024 Flat Rent
Studio $2,386 $1,909
1 Bedroom $2,451 $1,961
2 Bedroom $2,752 $2,202
3 Bedroom $3,434 $2,748
4 Bedroom $3,700 $2,960
5 Bedroom $4,255 $3,404
6 Bedroom $4,810 $3,848

Area Median Income (AMI)

The AMI for all cites across the country is defined each year by U.S. Department of Housing and Urban Development (HUD).

New York City Area AMI Breakdown as of May 2024

How do I use this chart?

  1. Find your family size in the left column.
  2. Follow that row across until you find how much your family earns per year

Family Size

30% AMI

40% AMI

50% AMI

60% AMI

70% AMI

80% AMI

90% AMI

100% AMI

110% AMI

120% AMI

1

$32,650

$43,480

$54,350

$65,220

$76,090

$87,100

$97,830

$108,700

$119,570

$130,440

2

$37,300

$49,720

$62,150

$74,580

$87,010

$99,550

$111,870

$124,300

$136,730

$149,160

3

$41,950

$55,920

$69,900

$83,880

$97,860

$111,950

$125,820

$139,800

$153,780

$167,760

4

$46,600

$62,120

$77,650

$93,180

$108,710

$124,400

$139,770

$155,300

$170,830

$186,360

5

$50,350

$67,080

$83,850

$100,620

$117,390

$134,350

$150,930

$167,700

$184,470

$201,240

6

$54,100

$72,040

$90,050

$108,060

$126,070

$144,300

$162,090

$180,100

$198,110

$216,120

7

$57,800

$77,040

$96,300

$115,560

$134,820

$154,250

$173,340

$192,600

$211,860

$231,120

8

$61,550

$82,000

$102,500

$123,000

$143,500

$164,200

$184,500

$205,000

$225,500

$246,000


Source: U.S. Department of Housing and Urban Development Income Limits for 30%, 50%, and 80% AMI. Other values are NYCHA calculations based off the 50% AMI value.

Income Bands and Percent of AMI

Income Bands and Percent of AMI

Income Band

Percent of AMI

Extremely Low-Income

0-30%

Very Low-Income Section 8 Admission Limit

31-50%

Low-Income Public Housing Admission Limit

51-80%

Moderate-Income

81-120%


Utility Allowances for Individually Metered Public Housing Units

 # OF BEDROOMS

 COOKING GAS Con Edison COOKING GAS National Grid Energy ELECTRIC 
0 $22 $18 $55
1  $24 $19 $57
2  $24 $19 $58
3  $25 $20 $74
4  $27 $22 $77
5 or more $28 $23 $88