Health Insurance Assistance

Health insurance experts answer questions about Medicare.

The Health Insurance Information Counseling and Assistance Program (HIICAP), offers free information, confidential counseling, and assistance signing up for health care coverage and solving medical coverage problems.

HIICAP is available for Medicare beneficiaries and their families regarding:

• Medicare Part A and Part B plans
• Part D -Drug Coverage
• Medicare Advantage Plans (Part C)
• Supplemental coverage, also known as Medigap
• Available cost saving programs such as:
  • EPIC (Elderly Pharmaceutical Insurance Coverage)- to help reduce medication costs
  • Medicare Savings Program- to pay Medicare premiums and other costs
  • Extra Help- which can reduce Part D premium and lower costs on prescription drugs
• Other health and long-term care insurance

HIICAP counselors are available throughout the city. To speak with one in person or over the phone, please click on the link below for a list of sites. You can also call Aging Connect at 212-AGING-NYC (212-244-6469).

Download a list of HIICAP sites

Additional Resources

A Closer look at Medicare and related benefits for New Yorkers 2026 (HIICAP Guide) (all available languages)

• Medicare & You 2026 The official U.S. government Medicare handbook
• Medicare Y Usted 2026 La publicación oficial del gobierno de los Estados Unidos

New York City residents that are not eligible for Medicare or do not have health insurance, may be able to access NYC Care program through NYC Health + Hospitals which provide low or no-cost primary health care regardless of age or citizenship status. For more information, click here or at 311.