Rent Payment Basics for Trust Residents

The New York City Public Housing Preservation Trust (Trust) and the New York City Housing Authority (NYCHA) partner together to bring millions of dollars of repairs to residents through the Project-Based Section 8 program: Residents receive comprehensive repairs to their apartments, and their developments receive more resources to improve operations.  

All of these changes are made possible through partnership with residents, including timely payment of rent and other charges. Residents must prioritize paying rent and other charges for services.  

NYCHA is collecting rent on behalf of the Trust as your development’s property manager. 

There are still multiple ways to pay your rent, but some of the details are different. See below for the most up-to-date details. If you are temporarily relocating during the renovation, please refer to the materials you are provided upon relocation regarding any changes to how you pay rent. 

How to Pay Your Rent 

Your rent is due on the first day of each month, regardless of the way you pay. If you have any questions about rent payment, please call NYCHA’s Customer Contact Center at 718-707-7771. 

Here Are the Ways You Can Pay Rent: 

1. Online payment (including via NYCHA’s website and the Self-Service Kiosk at your management office) 
2. Your bank’s bill pay service 
3. By mail 
4. By phone
5. At an authorized bank or credit union 
6. Authorized third-party payors (on behalf of a resident) 
7. With HRA benefits 
8. Via payroll deductions (coming soon) 

More Details About Each Rent Payment Method 

1. Online Payment: on.nyc.gov/phpt-rentpayment

• • One-time Online Payment 

• • • You will need your 9-digit Tenant ID, which is located on the upper right-hand corner of your rent statement, and your 9-digit Account Number, which is located on the upper right-hand corner of your rent statement or on your “Remittance Slip” or “Bank Acceptance Slip.” If you do not have these numbers, please contact your property management office. 

• • • You will also be asked to provide a current email address and phone number. 

• • • If you are paying by E-Check, you will need your bank routing number and your checking/savings account number. 

• • • If you are paying by debit/credit card, you will need your debit or credit card number, associated 3 or 4-digit security code, and the expiration date of your card. 

• • Recurring/Automatic Rent Payments Through E-Bill 

• • • Sign up for FREE to pay rent through E-Bill. Receive your rent bill electronically and pay via an E-Check. Receiving E-Bills and paying your rent online is quick, convenient, and secure and can be done 24/7 through your computer or mobile device. 

• • • You can store multiple payment methods in your account, allowing you to pay your rent from multiple sources (for example, a portion from a checking account, a portion from a savings account, and a portion on a debit/credit card). 
       

2. Your Bank’s Website 
   
   Pay your rent using your bank’s online banking system or online bill payer. You can add “NYCHA” as the payee and make payments directly from your bank account. Use the below mailing address:
   
   NYC Housing Authority TR,
   Dept #116086, PO Box 5211
   Binghamton, NY 13902-5211 
   
   

3. By Mail
   
   If you still prefer to pay by mail, please ensure you are mailing your rent EARLY to allow three to five business days for delivery and processing. When you receive your monthly rent statement each month, just tear off the remittance slip and place it in the enclosed envelope with your check or money order made out to “NYCHA.”
   
   The remittance slip already has the payment address. Please write your NYCHA account number on the front of your check or money order and remember to put a stamp on the envelope. Please do not mail cash to NYCHA.
   
   Mailing Address:
   NYC Housing Authority TR
   Dept #116086, PO Box 5211
   Binghamton, NY 13902-5211 
   
   

4. By Phone
   
   You can pay your rent by calling NYCHA’s Phone Payment System at 888-299-1103. Payments made before 5 PM EST will be credited the same day.
   
   Payments made after 5 PM EST will be credited the next business day. Payments made on weekends and federal holidays, when banks are closed, will be credited on the next business day. Please allow three to five business days for your bank account to reflect the payment.
   
   There is NO fee for customers paying by E-Check. There is a convenience fee of 0.8% of the payment amount when paying with Visa or MasterCard debit cards. There is a convenience fee of 2.25% of the payment amount when paying with Visa, MasterCard, Amex, or Discover credit cards. The fee is charged by our third-party vendor, and no portion of that fee is paid to NYCHA. 
   
   

5. Via an Authorized Bank or Credit Union
   
   Residents can make monthly rent payments at one of the bank branches listed below for a fee.
   
   Authorized Banks & Credit Unions
   
   

   Bank	Location
   Brooklyn Cooperative Federal Credit Union – Bushwick	1308 Myrtle Avenue, Brooklyn, NY 11221
   Brooklyn Cooperative Federal Credit Union – East New York	282 Chestnut Street, Brooklyn, NY 11208
   Brooklyn Cooperative Federal Credit Union -Bed-Stuy – Restoration Plaza	1368 Fulton Street, Brooklyn, NY 11216
   Urban Upbound Federal Credit Union – Astoria	31-35 Steinway Street, Astoria, NY 11103
   Urban Upbound Federal Credit Union – Long Island City	13-03B 40th Avenue, Long Island City, NY 11101

    
   Add “NYCHA” as the payee and use the address below for the payment:

   NYC Housing Authority TR
   Dept #116086, PO Box 5211
   Binghamton, NY 13902-5211 
   
   

6. Authorized Third-Party Payors (On Behalf of a Resident)
   
   NYCHA can send monthly rent statements directly to an authorized caregiver of a senior and/or disabled resident. Please contact your development’s property management office for more information. The authorized caregiver must use the mailing address below:
   
   NYC Housing Authority TR
   Dept #116086, PO Box 5211
   Binghamton, NY 13902-5211 
   
   

7. With HRA Benefits
   
   If your rent is paid via benefits you receive from the NYC Human Resources Administration (HRA), please review the monthly rent statement to be sure that last month’s payment was received and that no other charges are due. If additional monies are due, please mail your payment with the remittance slip in the envelope provided to the address printed on the slip.
   
   Rent Payment Benefits 
   
   Stable housing has many benefits, including improved mental and physical health, enhanced economic security, and better employment and educational outcomes. 
   
   Paying rent contributes to longer tenancy, better-run buildings, and stronger communities. 

To be a resident in good standing, you must pay your rent. 

A tenant in good standing is: 

1. 1. Current in rent payments or in compliance with the terms of a repayment agreement; 
   2. Current in annual recertifications and other required forms; and 
   3. Not subject to a pending termination of tenancy or Housing Court proceeding. 

1. NYCHA residents in good standing may also benefit from numerous resources and programs and can, for instance: 

• • Serve on resident association boards 

• • Run for resident association leadership like the CCOP 

• • Apply for and receive NYC Boss Up funding to seed innovative business initiatives 

• • Serve on NYCHA committees 

• • Obtain a parking space in eligible developments 

Residents who owe back rent, and who do not have a payment plan, are not eligible for these opportunities. 

Our goal is to keep people housed. 

Residents who do not pay their rent each month are subject to possible eviction. 

It is very important for residents with rent arrears to contact NYCHA as soon as possible to establish a payment plan that can help get them back on track with regular monthly payments. Payment plans reduce the stress of having to pay a large sum upfront and make it easier to manage other household expenses. 

Need Help Paying Your Rent? 

Assistance From NYCHA 

NYCHA will work with residents who have rent arrears. If you are experiencing hardship, please visit your property management office to set up a customized payment plan (bring your photo ID). Payment plans no longer require a down payment, and they will never amount to more than 40 percent of a household’s monthly income. The length of the payment plan depends on the amount of your rent arrears. Additionally, if the household’s income changes, the payment plan can be adjusted accordingly. 

If your household experienced a change in income, you should report that to NYCHA through an interim recertification (at any time) or an annual recertification (if it’s due) to have your rent adjusted accordingly by NYCHA’s Leased Housing Department: 

• Section 8 recertifications can be completed and submitted online through NYCHA’s Self-Service Portal (selfserve.nycha.info) – accessible from your computer, smartphone, tablet, or your property management office kiosk. 

• You can also request a paper version of the interim/annual recertification on the NYCHA Self-Service Portal or by calling NYCHA’s Customer Contact Center at 718-707-7771. 

• For assistance with completing the recertification, reach out to the NYCHA Customer Contact Center, the Section 8 Walk-In Centers, or your property management office. 

For financial counseling (including budgeting and money management support) from NYCHA REES partners, residents may visit their property management office or go to “Opportunity Connect” on NYCHA’s Self-Service Portal for referrals. 

If you need additional support accessing any of the financial assistance programs discussed here, REES is available to help you. Don’t delay! Call the REES Hotline at 718-289-8100 for further assistance. 

Additionally, social service providers can connect residents to critical services and programs which support household stability. For more information or assistance, please contact your property management office: 

• Nostrand Houses: 646-994-4405 

• Assistance From the City 

If you owe rent, you might qualify for payment assistance from the City: 

• Visit nyc.gov/HRA for more information about the assistance, resources, and services available for New Yorkers. If you have a question about an existing HRA case, you can call HRA One Number at 718-557-1399. 

• The NYC Department of Social Services/Human Resources Administration offers a one-time “Emergency Assistance/One-Shot Deal for Rent Arrears.” To find out more, visit access.nyc.gov or call 311 and ask for the “Tenant Helpline.” 

• NYC’s Homebase program can also help with accessing emergency rental assistance – call 311 and ask for “Homebase” to learn more or visit nyc.gov/homebase. 

Section 8 Rent 

Tenant Portion of Rent 

NYCHA’s Leased Housing Department will set a total contract rent for your apartment based on standards set by the U.S. Department of Housing and Urban Development. The contract rent consists of two pieces: the “tenant portion” plus the “subsidy portion.”  

Tenants will pay 30 percent of your adjusted gross household income. The rent that the Section 8 tenant pays is called the “tenant portion.” The amount that NYCHA’s Leased Housing Department pays is called the “housing assistance payment” (HAP) or the “subsidy portion” to cover the difference between the “tenant portion” and the contract rent.  

If, at Trust conversion, you were paying less than 30 percent of your household’s income towards rent, then after conversion your household may be eligible for a gradual phase-in of the increase of your tenant portion rent. This allows NYCHA to gradually increase your rent over five years, or until the rent payment is equal to 30 percent of your household’s income or the contract rent. 

Only households whose rent would increase by more than $25 a month or 10 percent of their current rent (whichever is greater) are eligible for this phase-in. Households can be determined eligible for the rent phase-in at their first interim or annual recertification after the conversion.  

Contract Rent by Trust Development 

Current as of June 2026