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ACS Disability Access Information

Four ADA Icons

The Administration for Children's Services (ACS) is firmly committed to fostering an inclusive environment for all individuals within the agency and in relation to services offered to the public. Our dedication to disability access is rooted in the belief that everyone, regardless of their abilities, should have equal access to opportunities, information and support. This commitment applies to our workforce and to the programs and services we provide to the public.

Reasonable Accommodation

Pursuant to the Americans with Disabilities Act (ADA) of 1990, New York State and New York City Human Rights Law, ACS strives to ensure access by adjusting and/or making modifications to its programs, services and activities for individuals with disabilities.

How to Submit a Reasonable Accommodation Request (For Members of the Public)

ACS clients or members of the public who want to request a reasonable accommodation may contact the Office of Equal Employment Opportunity (OEEO) at eeo.adacoordinator@acs.nyc.gov or by calling 212-676-6955.

How to Submit a Reasonable Accommodation Request
(For ACS Employees, Potential Employees, etc.):

Full-time and part-time Employees, ACS Job Candidates, Contractors and Interns who want to request a reasonable accommodation may complete the OEEO Request Form by clicking OEEO Portal. The linked form is accessible from any internet-connected device.

Office of Equal Employment Opportunity (OEEO)
150 William Street, 11th Floor
New York, NY 10038
ask.eeo@acs.nyc.gov
(212) 676-6955

Grievance Procedures & Reporting Discrimination:

ACS is dedicated to creating an inclusive, welcoming and discrimination free environment. If you are a member of the public and believe you have been discriminated against because of a disability while engaging with the programs and services provided by ACS, you may contact the ADA Coordinator/Disability Service Facilitator (DSF) to address your concerns, provide information and work towards finding a resolution in accordance with Citywide Policy and relevant laws. Your information will be kept confidential and will only be shared with those involved in investigating and resolving the issues. Client Notice of Disability Rights

Simone Campbell
ADA Coordinator/Disability Service Facilitator
Office of Equal Employment Opportunity
150 William Street
New York, NY 10038
eeo.adacoordinator@acs.nyc.gov
(212) 676-6955

How to Submit a Grievance or Report Discrimination (For ACS Employees, Potential Employees, etc.):

Full-time and part-time Employees, ACS Job Candidates, Contractors and Interns who want to file a complaint of discrimination or harassment based on:

Race
Color
Religion
Sex
National Origin
Disability

may complete the OEEO Request Form by clicking OEEO Portal. The linked form is accessible from any internet-connected device.

Office of Equal Employment Opportunity (OEEO)
150 William Street, 11th Floor
New York, NY 10038
ask.eeo@acs.nyc.gov
(212) 676-6955

Persons with Disabilities Seeking Assistance

If you have a disability and require assistance, please contact the Office of Equal Employment Opportunity at eeo.adacoordinator@acs.nyc.gov or by calling 212-676-6955.

Five-Year Accessibility Plan

Local Law 12 of 2023 requires NYC agencies to develop and implement a five-year accessibility plan. See below link to "Local Law 12 of 2023". See below link to "ACS's Five-Year Disability Access Plan".

Website Accessibility Statement

ACS is committed to ensuring its digital content is accessible to and usable by people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Conformance Status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Our digital content is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to this accessibility standard.

Assessment Approach

ACS assesses the accessibility of its digital content through self-evaluation and pursuant to WCAG and other applicable guidelines.

Feedback

We welcome your feedback on the accessibility of our digital content. Please let us know if you encounter accessibility issues on the ACS Website: