Administration for Children's Services311Search all NYC.gov websites
Contact Us
Main Office
The main office for the Administration for Children's Services (ACS) is located at 150 William Street, New York, NY 10038. To reach the office by phone, call 212-341-0900 or outside NYC at 877-KIDSNYC (543-7692). You can also email us.
Borough Offices
You can walk into a Borough Office for help with child safety concerns and to find preventive services.
Reporting Violations of the Identifying Law
If you suspect that identifying information about you or your family has been released by the Administration for Children's Services in violation of the NYC Identifying Information Law (NYC Admin. Code § 23-1202), you can report such violations to the Agency Privacy Officer via at acsprivacyofficer@acs.nyc.gov or by mail to NYC Administration for Children's Services, Attention: Agency Privacy Officer, 150 William Street, 5th Floor, New York, NY 10038.
Office of Advocacy
The Office of Advocacy provides information and responds to the concerns of parents, youth, foster parents, and others affected by the child welfare system, juvenile justice system, and other ACS services. We also answer questions from the general public.
If you need assistance, please contact the Office of Advocacy.
- Helpline: 212-676-9421
- Incarcerated parents may call collect: 212-619-1309
- Teletype for the hearing impaired: 212-442-1447
- Send a message to the Office
You can also visit the Office of Advocacy at110 William Street, New York, NY 10038, 1st Floor. Monday to Friday, from 9:00am to 4:00pm. Appointments are strongly encouraged. To schedule an appointment, please call 212-676-9421.
Learn more about the Office of Advocacy.
Service of Legal Papers on ACS
ACS accepts service in person and through email service. Please scan and email subpoenas to serveacs@acs.nyc.gov. Receipt will be acknowledged via email. Service of process on individuals should continue to proceed in a manner required by applicable law.
Service of process on individuals should continue to proceed in a manner required by applicable law.
Media Inquiries
For media inquiries, please contact the Office of Communications at mediainquiry@acs.nyc.gov.
FOIL Requests
All Freedom of Information Law (FOIL) requests to Administration for Children's Services should be submitted via NYC OpenRecords. Select "ACS" from the agency dropdown menu.
New York City Administration for Children's Services Records Access Officer:
Janet Stateman, Esq.
FOIL/Records Access Officer
150 William Street, 15th Floor, New York, NY 10038
GC.FOIL@acs.nyc.gov
New York City Administration for Children's Services Records Access Officer:
Joseph Cardieri, Esq.
Records Appeals Officer
150 William Street, New York, NY 10038
FOILAppeal@acs.nyc.gov
Questions about specific requests should also be made through NYC OpenRecords by using the "Contact the Agency" link available on every request page.
Note: Child protective records are not available pursuant to the Freedom of Information law. Learn how to request these records.
ADA Coordinator/Disability Service Facilitator
Information regarding reasonable accommodations and grievance procedures can be obtained by contacting the ADA Coordinator listed below, or using this information form.
Simone Campbell
ADA Coordinator/Disability Service Facilitator
Office of Equal Employment Opportunity
150 William Street, New York, NY 10038
eeo.adacoordinator@acs.nyc.gov
212-676-6955