Contact Us

Main Office

The main office for the Administration for Children's Services (ACS) is located at 150 William Street, New York, NY 10038 . To reach the office by phone, call 212-341-0900 or outside NYC at 877-KIDSNYC (543-7692). You can also email us.

Borough Offices

You can walk into a Borough Office for help with child safety concerns and to find preventive services.

Reporting Violations of the Identifying Law

If you suspect that identifying information about you or your family has been released by the Administration for Children's Services in violation of the NYC Identifying Information Law (NYC Admin. Code § 23-1202), you can report such violations to the Agency Privacy Officer by email at acsprivacyofficer@acs.nyc.gov or by mail to NYC Administration for Children's Services, Attention: Agency Privacy Officer, 150 William Street, 5th Floor, New York, NY 10038.

Sabra Jackson Office of Advocacy

The Sabra Jackson Office of Advocacy provides information and responds to the concerns of parents, youth, foster parents, and others affected by the child welfare system, juvenile justice system, and other ACS services. We also answer questions from the general public.

If you need assistance, please contact the Sabra Jackson Office of Advocacy.

Helpline: 212-676-9421
Incarcerated parents may call collect: 212-619-1309
Teletype for the hearing impaired: 212-442-1447
Send a message to the Office

You can also visit the Sabra Jackson Office of Advocacy at 110 William Street, New York, NY 10038, 1st Floor. Monday to Friday, from 9:00am to 4:00pm. Appointments are strongly encouraged. To schedule an appointment, please call 212-676-9421.

Learn more about the Sabra Jackson Office of Advocacy.

Service of Legal Papers on ACS

ACS accepts service through email and in person. For email service, which is preferred, please scan and email legal papers to serveacs@acs.nyc.gov. Please note that subpoenas must be so-ordered. Receipt will be acknowledged via email. In person service may be conducted at 150 William Street, New York, NY 10038 until further notice.

Service of process on individuals should continue to proceed in a manner required by applicable law.

Service of Legal Papers and Subpoenas on ACS Employees

ACS can arrange by consent service of legal papers including subpoenas on ACS employees. To seek consent for service via email, please email serveacs@acs.nyc.gov. Upon receipt of your email, we will inquire of our employee and will advise whether the employee is accepting service via email. Otherwise, service of process on individuals should continue to proceed in a manner required by applicable law

Media Inquiries

For media inquiries, please contact the Office of Communications at mediainquiry@acs.nyc.gov.

FOIL Requests

All Freedom of Information Law (FOIL) requests to Administration for Children's Services should be submitted via NYC OpenRecords. Select "ACS" from the agency dropdown menu.

New York City Administration for Children's Services Records Access Officer:
Janet Stateman, Esq.
FOIL/Records Access Officer
150 William Street, 15th Floor, New York, NY 10038
GC.FOIL@acs.nyc.gov

New York City Administration for Children's Services Records Access Officer:
Nikisha Ferguson, Esq.
Records Appeals Officer
150 William Street, New York, NY 10038
FOILAppeal@acs.nyc.gov

Questions about specific FOIL requests should also be made through NYC OpenRecords by using the "Contact the Agency" link available on every request page.

Note: Child protective records are not available pursuant to the Freedom of Information Law

Requesting Child Protective Records

Child protective records are not available pursuant to the Freedom of Information Law.
A request for one’s own child protective records must be notarized.

Copies of child protective records can be requested by sending a written and
notarized request including the full name, date of birth and mailing address for the person requesting the records. Your request can be emailed to ACSRecordRequests@acs.nyc.gov.

Requests can also be faxed to 347-788-4495 or mailed to NYC Administration for
Children’s Services, Records & Compliance Unit, 150 William Street, 15th Floor. New
York, NY 10038.

Out of State/Jurisdiction Child Protective Record Request from Out of Jurisdiction/State Child Protective Agencies

If your Agency currently has an active child protective services investigation, you may send your signed and scanned request on your agency letterhead to the Intake mailbox at FPS.COIP.Intake.Referral@acs.nyc.gov

The letter MUST include the following statement:

“I certify that the records and reports are necessary in order to conduct a child abuse or maltreatment investigation within our jurisdiction of the subject of the report. The records and reports shall be used only for purposes of conducting such investigation and will not be redisclosed to any other person or agency.”

If this statement is NOT accurate, do not include it in your letter. However, under New York Social Services Law §422(4)(A)(s), we will be unable to forward your request to our legal department that handles requests for records of child protective investigations.

ADA Coordinator/Disability Service Facilitator

Information regarding reasonable accommodations and grievance procedures can be obtained by contacting the ADA Coordinator listed below, or using this information form.

Simone Campbell
ADA Coordinator/Disability Service Facilitator
Office of Equal Employment Opportunity
110 William Street, New York, NY 10038
eeo.adacoordinator@acs.nyc.gov
212-676-6955

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