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How to Contact OLR
Employee Benefit Program client service walk-in centers remain closed to visitors. Retiree Health Benefits, the Deferred Compensation Plan, Flexible Spending Accounts Program and the Managment Benefits Fund can be reached via email. Please see below for additional information.
Retiree Health Benefits Program
Retiree Client Service Center Update: The Retiree Health Benefits Program is happy to announce that it has overhauled its Direct Customer Service Department in order to improve the call center and re-establish the walk-in center as follows:
Effective Immediately: Retirees can speak with a Client Service Representative between 10am and 4pm, Monday through Friday, except holidays, by calling (212) 513-0470. Additional staff have been added to assist callers.
Effective November 2022: The Health Benefits Retiree Client Service Walk-in Center will be open for in-person meetings on Wednesdays only, beginning November 2, 2022, by appointment only. It remains closed to walk-in visitors. To make an appointment to meet with a Client Service Representative call (212) 513-0470. Appointments will be available on a first-come, first-served basis.
Please submit your documents as follows:
1) Forms and documents can be submitted electronically using the following link: https://nycemployeebenefits.leapfile.net
For detailed instructions on how to submit your form/document securely through LeapFile and to view a short video, click here.
Please do not submit your form/document more than once. This will only delay processing.
You will immediately receive notification stating "Success! Your file has been received" upon completion of your document upload. You will not receive a separate email confirmation.
2) Forms and documents can also be mailed to:
NYC Office of Labor Relations
Health Benefits Program
22 Cortlandt Street, 12th Floor
New York, NY 10007
3) Forms and documents can also be faxed to: (212) 306-7373
4) Inquiries and questions can be emailed to healthbenefits@olr.nyc.gov
5) For questions regarding the PICA prescription drug benefit program please call 1-800-467-2006.
Retirees with questions about Medicare Part B Reimbursement please visit the Medicare Part B & IRMAA page for information.
NYC Employee Assistance Program
All EAP services are available Monday through Friday, 8am – 7pm. Please contact the EAP by email at eap@olr.nyc.gov or call and leave a message at 212-306-7660.
Email: eap@olr.nyc.gov
Phone: (212) 306-7660
WorkWell NYC
Email: workwell@olr.nyc.gov
Deferred Compensation Plan
Client Service Center Update: The Deferred Compensation Plan/NYCE IRA Client Service Center is now open for in-person or virtual meetings by appointment only. All appointments must be scheduled online, in advance. Visit the Plan's homepage for additional information and to schedule an appointment.
As always, you can speak with a Deferred Compensation Plan Customer Service Representative about the Plan and your account(s) on the phone by calling at (212) 306-7760.
Please submit your documents as follows:
1) Inquiries and questions can be sent via email to the Plan.
2) Forms/documents can be sent via email to NEWYRK@VOYAPLANS.com.
3) Forms can also be faxed to 844-299-2362.
Please only include the last 4 digits of your Social Security number, along with your name and address on all forms.
Also, please do not submit your form/document more than once. This will only delay processing.
NYCE IRA
Client Service Center Update: The Deferred Compensation Plan/NYCE IRA Client Service Center is now open for in-person or virtual meetings by appointment only. All appointments must be scheduled online, in advance. Visit the NYCE IRA homepage for additional information and to schedule an appointment.
As always, you can speak with a Customer Service Representative about the Plan and your account(s) on the phone by calling at (212) 306-7760.
Please submit your documents as follows:
1) Inquiries and questions can be sent via email to the Plan.
2) Forms/documents can be sent via email to NEWYRK@VOYAPLANS.com.
3) Forms can also be faxed to 844-299-2362.
Please only include the last 4 digits of your Social Security number, along with your name and address on all forms.
Also, please do not submit your form/document more than once. This will only delay processing.
4) All checks must be mailed to the Plan's Lockbox. Please use the address indicated on the form you are submitting.
Management Benefits Fund
The Management Benefits Fund client service walk-in center remains closed to visitors.
Please submit your forms and documents as follows:
1) Inquiries and questions can be sent via email to the Fund
2) Forms/documents can be submitted electronically to: https://nyc-mbf.leapfile.net
Please do not submit your form/document more than once. This will only delay processing.
Please check back periodically for updates and how to send forms and claims electonically to the Fund.
Flexible Spending Accounts Program
The Flexible Spending Accounts Program client service walk-in center remains closed to visitors.
IMPORTANT: Please read about Program changes due to COVID-19
Please submit your forms and documents using the instructions below.
1) Inquiries and questions can be sent via email to the Program.
2) Forms/documents can be submitted electronically to: https://nyc-fsa.leapfile.net
Please do not submit your form/document more than once. This will only delay processing.
Please check back periodically for updates and how to send forms and claims electronically to the Program.