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Non-Discrimination Policy

We are here to serve all New Yorkers. You have the right to respectful service at our centers, over the phone, and any other way you interact with us. This means courteous, confidential service without:

  • Discrimination of any kind
  • Sexual harassment
  • Retaliation or threats for reporting discrimination or harassment

If you have a problem with your service or would like to report instances of discrimination, harassment, including sexual harassment, or retaliation or threats for reporting an incident, you can file a complaint with DSS-HRA-DHS by calling the DSS OneNumber at 718-557-1399 or emailing

You can also report instances of discrimination or harassment, to the New York City Commission on Human Rights by calling 311 or 718-722-3131, or to the New York State Division of Human Rights by calling 718-741-8400 or 718-722-2385.

To report any instances of discrimination or harassment to the USDA, learn more about the USDA's policy regarding agencies administering the SNAP program.

If you are the victim of a violent, bias-related crime, please call the police.