Fire Department311Search all NYC.gov websites
For FDNY Bureau of Fire Prevention-related inquiries or complaints, please reach out to 311 and request to be transferred to the FDNY Customer Service Center Monday and Friday between 9:00AM and 4:00PM EST. You may also email FDNYBusinessSupport@fdny.nyc.gov. You will receive a tracking number for your inquiry or complaint. We will respond to you as soon as possible, typically within 5 business days.
If this is an emergency, please dial 911.
FDNY Business Information
All services must now be filed online. New requests are no longer accepted via US mail, email or in person. Online Payments and Request a PIN/Link Legacy Records have been updated for all FDNY Business users. See instructions below to get started.
- Request or Cancel Inspections and Building System Tests
- View / Download Permits/Letters of Approval
- View Violations and Summons Information
- Certificate of Correction Request
- Certificates of Fitness (COF)
- Technology Management (TM)
- Emergency Planning and Preparedness (EPPG)
- High-Rise Residential (Non-Sequential Floor Numbering) BIC
Access FDNY Business
FDNY Business requires a user account on NYC.gov (NYC.ID).
Additional Services (no login required)
The following services can be accessed without logging in to FDNY Business:
- View / Download Permits and Letters of Approval
- Make Payments
- View Violation Information
- Renew a Certificates of Fitness
Getting Started
Learn how to start using FDNY Business:
- FDNY Business User Guide (PDF)
- FDNY Business Frequently Asked Questions (PDF)
- Emergency Planning and Preparedness (EPPG) FAQ (PDF)
- Technology Management Training
- Online Payment / Refund Request Instructions (PDF) - updated 09/2021
- Withdrawal Instructions (PDF)
- Request a PIN / Link Legacy Records (PDF) - updated 09/2021
- Request Tests / Inspections and Cancellations (PDF)
- Request a Fire Life Safety Director (FLSD) Exam (PDF)
- Request an Explosives and Entertainment Unit Inspection (PDF)
- Request a District Office Street Fair Inspection (PDF)
- Obtain and View Permits and LOAs on FDNY Business (PDF)
- View Permits and Letters of Approval (no login required) (PDF)
- View Summons and Violation Information in Your Account (PDF)
- View Summons and Violation Information (no login required) (PDF)
- Submit Certificate of Correction (CCR) Request Online (PDF)
- Get Certificate of Correction Form (PDF)
Need Help?
- For additional assistance, contact 311 and request to be transferred to the FDNY Customer Service Center or you may send an email to: FDNY.BusinessSupport@FDNY.nyc.gov.