$1 Million Consumer Restitution Fund Now Open Following Landmark Settlement With Extra Space
August 4, 2026
NEW YORK, NY – Today, Commissioner Samuel A.A. Levine and the New York City Department of Consumer and Worker Protection (DCWP) announced the creation of a $1 million restitution fund for consumers affected by self-storage company Extra Space’s predatory and exploitative practices. Eligible New Yorkers who rented an Extra Space storage unit in New York City between March 24, 2023, and June 16, 2026, can confirm eligibility and file a claim at nyc.gov/claim-funds. The deadline to file a claim is August 1, 2027, or until the fund runs out.
“This is a PSA for all New Yorkers harmed by Extra Space: there is money on the table for you to claim,” said DCWP Commissioner Samuel A.A. Levine. “DCWP’s restitution fund puts money directly back in consumers’ pockets and lays accountability on Extra Space. No one should have to worry about getting ripped off by the company they’ve trusted to store their personal belongings.”
After DCWP sued Extra Space in early 2026, alleging deceptive and exploitative business practices, the company agreed to pay $1 million in restitution to harmed consumers and more than $700,000 in civil penalties. A DCWP investigation found widespread violations of New York City’s Consumer Protection Law, including luring consumers in with low prices only to raise rates excessively, maintaining filthy storage units, and even seizing and auctioning off personal property without due process.
Under the settlement, Extra Space is prohibited from deceptively advertising prices or facility conditions and must implement stronger due process protections before restricting access to storage units or auctioning off consumers’ personal property. The company must also improve consumer service in several important ways, including by providing adequate notice before raising prices and before any sale or auction is scheduled.
DCWP encourages consumers who believe they have been harmed by Extra Space to check their eligibility and file a claim as soon as possible.
Beginning Aug. 25, 2026, Local Law 171 of 2025 will require every self-storage facility operating in New York City to obtain a DCWP license. The compliance measures required under this settlement establish a model for how companies must operate if they want to do business in the city. DCWP encourages consumers who believe they have been harmed by a self-storage facility to file a complaint, with supporting documentation when possible, at nyc.gov/Consumers.
The NYC Department of Consumer and Worker Protection (DCWP) is the nation’s leading municipal enforcement agency charged with delivering economic justice. DCWP leverages its authority to bring New Yorkers real economic relief and protect them from predatory, deceptive, and unfair practices that violate their rights as consumers and workers. This includes pioneering cutting-edge protections, such as the City’s Consumer Protection Law, Protected Time Off Law, Fair Workweek Law, and Delivery Worker Laws, including the Minimum Pay Rate for delivery workers. Through licensing more than 45,000 businesses in over 45 industries, DCWP ensures fair competition and a level playing field for responsible small businesses that are integral to New York City’s vibrant communities. DCWP also provides essential services such as free tax preparation and financial counseling to ensure New Yorkers keep more of what they earn and can plan for their futures. DCWP is committed to making sure New York City is a fairer, more affordable place to live. For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dcwp, sign up for its newsletter, or follow on its social media sites, X, Facebook, Instagram, YouTube, and TikTok.
Media Contact:
Stephany Vasquez Sanchez
Department of Consumer and Worker Protection
(212) 436-0042
press@dcwp.nyc.gov