DCWP has zero tolerance for businesses that seek to prey on unsuspecting consumers with predatory practices. Through mediating complaints, charging businesses with violations of the applicable law and rules, and executing settlements, DCWP delivers restitution for consumers wronged by deceptive business practices. In addition, through community outreach and public education campaigns, DCWP provides tools and resources for New Yorkers to be educated and empowered consumers.
Did you have a problem with AT&T between January 1, 2019 and May 2, 2023? Learn about DCWP's settlement with AT&T for alleged violations of the NYC Consumer Protection Law.
Were you a Berkeley College student prior to January 1, 2019 and owed tuition or fees to Berkeley? Learn about DCWP's settlement with Berkeley including $20 million in debt relief.
NYC law regulates online third-party food delivery services and third-party courier services in NYC ("restaurant delivery apps" or “apps"). Apps must follow certain requirements concerning consumers, delivery workers, and restaurants. Learn more at nyc.gov/DeliveryApps.
You can file a complaint about a business in New York City that refuses cash payments. This includes businesses that sell food, such as restaurants and mobile food vendors. File cash payment refusal complaint online or call 311 to report the problem.
Before buying used catalytic converters, secondhand dealers must get and keep an electronic record of the following information from the seller:
You can file a complaint about secondhand dealers that do not follow these legal requirements. Email firstname.lastname@example.org or call 311 to report the problem. Please be as specific as possible about the problem.