Recent Settlements and Specific Consumer Topics

DCWP has zero tolerance for businesses that seek to prey on unsuspecting consumers with predatory practices. Through mediating complaints, charging businesses with violations of the applicable law and rules, and executing settlements, DCWP delivers restitution for consumers wronged by deceptive business practices. In addition, through community outreach and public education campaigns, DCWP provides tools and resources for New Yorkers to be educated and empowered consumers.

Recent Settlements with Consumer Restitution

Were you harmed by National Floors Direct, Inc.? Learn about DCWP's settlement and eligibility to file a claim for compensation.

Was your vehicle booted by B&M Electronic Diagnostic Repair Service Inc or NY Booting LLC? Learn about DCWP's settlement and how to file a claim for a refund.

Have you been contacted by Portfolio Recovery Associates about a debt collection? Learn about its settlement with the federal government.

Specific Consumer Complaint Topics

If you're shopping for a powered micromobility device, including a powered bicycle, e-bike, e-scooter, hoverboard, segway, e-skateboard, and e-uniwheel, or a lithium-ion storage battery, businesses must follow certain laws and post certain information to keep you safe. Learn more about these safety requirements. To file a complaint, email consumers@dcwp.nyc.gov or call 311 to report the problem. Please be as specific as possible about the problem.

NYC law regulates online third-party food delivery services and third-party courier services in NYC ("restaurant delivery apps" or “apps"). Apps must follow certain requirements concerning consumers, delivery workers, and restaurants. Know your consumer rights.

You can file a complaint about a business in New York City that refuses cash payments. This includes businesses that sell food, such as restaurants and mobile food vendors. File cash payment refusal complaint online or call 311 to report the problem.

Before buying used catalytic converters, secondhand dealers must get and keep an electronic record of the following information from the seller:

• Year, make, model, and Vehicle Identification Number (VIN) of the vehicle from which the used catalytic converter was removed
• Copy of the Certificate of Title from the previous owner of the catalytic converter
• Determination that the catalytic converter matches the manufacturer’s specifications

You can file a complaint about secondhand dealers that do not follow these legal requirements. Email consumers@dcwp.nyc.gov or call 311 to report the problem. Please be as specific as possible about the problem.

A person or business must have a Home Improvement Contractor license to do work that costs more than $200 to any residential building in NYC. Avoid hiring businesses on DCWP's Wall of Shame: Unlicensed Home Improvement Contractors.