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Frequently Asked Questions

What are general patient visiting hours?
The general visiting hours for the Medical and Surgical Units are 11 a.m. - 8 p.m. For all other inquiries about visiting hours, please call (718) 883-2670 which is Patient Information.

How do I obtain a copy of my birth certificate?
Copies of birth certificates for births in New York City are available through the NYC Dept. of Health and Mental Hygiene. Birth certificates for births elsewhere in New York State are obtained at the New York State Department of Health.

How do I obtain my medical records?
You can come in person to the Health Information Management/Medical Records Department located on the first floor of the N Building, Room N100 with proper identification such as a passport, birth certificate or driver's license.

You can also request records by mail. Download form HHC 2413 - (Redesigned 06-05) NYCHHC Authorization to Disclose Health Information form (in PDF), from one of the links below.
English
Spanish
Haitian-Creole
French

Fill out the form completely, have it notarized and mail to:
Health Information Management Department
82 - 68 164th Street
Jamaica, New York 11432

How do I pay a bill?
The hospital takes cash, checks, debit and credit. Bring your bill to the hospital, speak with a financial counselor and pay the bill at the cashier.

How do I dispute a bill?
To dispute a bill, bring your bill with the supporting documents and speak with a financial counselor.

Where can I obtain a job application?
Job applications are available during normal business hours from 9 a.m. to 4 p.m. in the Human Resources Department on the sixth floor of the T Building.

Call (718) 883-3131
for appointments
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