TLC Website Accessibility Statement

 TLC Five-Year Accessibility Plan (PDF)

Our Commitment

The Taxi and Limousine Commission (TLC) is committed to ensuring its digital content is accessible to and usable by people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Conformance Status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Our digital content is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to this accessibility standard.


We welcome your feedback on the accessibility of our digital content. Please let us know if you encounter accessibility issues by using the Website Accessibility Feedback Form.

If you need assistance accessing a particular program or service, please reach out to TLC’s Disability Services Facilitator at 212-676-1162 or

In accordance with Local Law 12 of 2023, TLC is developing a five-year accessibility plan. The Equity & Inclusion/ Office Equal Employment Opportunity will be responsible for developing and implementing the plan.

Assessment Approach

The Taxi and Limousine Commission assesses the accessibility of its digital content through support from the Office of Technology and Innovation (OTI).


This statement was created on 03/01/2023.