About TLC Data and Reports TLC Initiatives Contact TLC

Accessible Dispatch

Citywide Accessible Dispatch Service

The TLC manages a program that provides wheelchair accessible yellow and green taxi service originating anywhere in the five boroughs and ending either in the five boroughs, Westchester County, Nassau County or the three regional airports. Passengers pay the metered taxi fare from the point of pick-up to their destination. There are no extra costs to passengers.

Expand All Collapse All

Passengers, Learn How to Request an Accessible Ride

There are four ways to request a New York City wheelchair accessible taxi through the Citywide Accessible Dispatch Program:

Use the mobile app Accessible Dispatch NYC powered by MTM Health and available free at the Apple App Store or the Android App Store
Order online at Accessible Dispatch New Reservation
Call the dispatch center directly: (646) 599-9999 or 888-828-1115
Call 311, NY Relay: 711

Learn More About Accessible Dispatch

The Citywide Accessible Dispatch Program is operated by MTM Health. Additional information on the program can be found at accessibledispatch.org. For questions or to provide feedback about the Citywide Accessible Dispatch service, contact MTM Health directly at 888-828-1115 or dial 646-599-9999 and select option 1 when prompted to connect to MTM Accessible Dispatch or email www.accessibledispatch.com. To file a complaint with the TLC about an Accessible Dispatch trip visit Filing a Complaint with the TLC or contact 311. To learn more about your rights as a passenger visit Bill of Rights.

Drivers, Learn How the Accessible Dispatch Program Works

Drivers will receive a $10 bonus, in addition to the fare, for every completed wheelchair accessible vehicle request originating from the call center.

Securement Videos

The Taxi and Limousine Commission has released a series of videos highlighting how to pick up and drop off passengers with disabilities. These step-by-step videos show everything from how to secure a passenger in a wheelchair accessible vehicle, to the appropriate behavior when assisting someone with a disability. It’s a great tool to remind the driver of all the steps that they should take and to get suggestions on how to provide excellent customer service.

For more information, please visit Wheelchair Accessible Vehicle (WAV) Resources.