Customer Service

Announcement, September 13, 2021

Walk-In Customer Service Center

At this time, the customer service center at 5 Manhattan West remains closed.

All documents must be mailed to:

5 Manhattan West, 4th Floor
New York, NY 10001-2633


OPA Walk-In Services

The OPA Customer Service Desk is a walk-in service by appointment only.

Services include:

  • Receipt of Ordered Deduction Documents
  • Commuter Benefit Program Inquiries
  • Check Replacement Documents
  • Union Service Unit Documents
  • FICA Refund Consent Forms
  • Beneficiary Services Documents
  • Prior Year Duplicate W-2 Forms (Hudson Yards office only)

Please note: OPA Customer Service representative will not be able to help you with your personal pay or time and leave issues. Please address these issues to your agency Human Resources or timekeeper.

The above listed documents can also be mailed to the applicable unit of FISA-OPA at:
5 Manhattan West, 4th Floor
New York, NY 10001-2633

Customer Service Desk Location

OPA Customer Service Desk
5 Manhattan West, 3rd Floor
New York, NY 10001-2633
(Please note that 450 West 33rd Street is now called 5 Manhattan West. Entrance on 33rd Street between 9th and 10th Avenues)

Hours: Monday - Friday, 8:00 am - 5:30 pm
Phone: 212-669-8555