Patti Bayross

Patti Bayross

Patti Bayross joined NYCHA as Chief Information Officer and Executive Vice President in May 2020. Patti comes to NYCHA with more than 27 years of information technology experience in the public, nonprofit, and private sectors.

Most recently, she was Chief Customer Officer/Deputy Commissioner of Customer Experience Management for the City’s Department of Information Technology and Telecommunications (DoITT). In this role, she helped establish DoITT’s first department dedicated to customer engagement and the customer experience, centralized customer communications, modernized the service desk, and launched new digital tools to enhance the customer experience.

Prior to DoITT, Patti served as the Chief Information Officer/Assistant Commissioner of MIS for the City’s Administration for Children’s Services where she led a department of more than 175 IT professionals and managed the agency’s $45 million IT budget.