The New York City Department of Health and Mental Hygiene does not allow discrimination on the basis of disability in the operation of its programs, services or activities and strives to be welcoming to and inclusive of people with disabilities. It is the policy of the NYC Health Department to comply with all applicable laws including, but not limited to, the Americans with Disabilities Act (ADA), Rehabilitation Act, the New York State Human Rights Law and the New York City Human Rights Law. Programs operated or otherwise funded by the NYC Health Department are required to make reasonable accommodations necessary to enable people with disabilities to participate in programs, services and activities.
If you or someone you know needs a disability-related accommodation in order to participate in a program or receive Health Department services (other than for employment), contact the Health Department's ADA coordinator, Sye-Eun Ahn by:
If you are denied a request for a non-employment, disability-related accommodation, you may file a grievance. Accommodation requests that must be fulfilled include auxiliary aids or services for effective communication, and large print or Braille documents. You may also file a grievance if you:
If you wish to file a grievance for any of the above reasons, you or your designee must do so within 60 calendar days of the alleged violation. To file a grievance, contact the Health Department ADA Coordinator, Sye-Eun Ahn, by:
The grievance must include your name, address and phone number, as well as a description of the problem and where and when it occurred. People with disabilities can use alternate means for filing a complaint, such as a personal interview or tape recording, upon request.
Within 15 calendar days after we receive a complaint, the Health Department will contact you to discuss the complaint and possible resolutions. Within 15 calendar days of that discussion, the Health Department will respond in writing and, when appropriate, in a format accessible to the grievant, such as large print, Braille, or audio tape. The response will explain our position and offer options for resolution.